Ticket Manager

Ticket Manager
M1

TOTAL:
$59.00
Compatible With: Community 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3 Enterprise 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2, 1.14.3

Tech Specifications

Current Version:
1.0.0
Type:
Stable Build
Updated:
10 December, 2017
Categories:
Extensions, Customer Support
License Type:
GNU Lesser General Public License 3.0 (LGPL-3.0)

Overview

Zestard's Ticket Manager enables you to provide a complete customer care service. It allows every customer to submit support requests in the most suitable manner.

Other Extensions by Zestard Technologies Pvt Ltd

Overview

Back to top

Zestard’s Ticket Manager extension for Magento is an extension that empowers client support to get, process, and react to benefit demands of the customers. It expands on the definition to serve their clients by making a capable ticket-administration stage that enables to incorporate all tickets with a ticket status, need, sorts etc. This module allows you to organize an efficient customer support in online store. Tickets can be assigned to specific departments or store administration team. When an administration team member responds to the ticket, the client receives a notification. Customers and store administration team are able to track the history of the ticket, therefore all the important information is organized and no time is spent looking for answers.

This is the best module in terms of simplicity for the Magento store proprietors and administrators. With the assistance of this module, clients can create tickets for the store and the store proprietor/administrator can undoubtedly deal with those tickets via this module.

 

Features

  • Allow admin to create departments and manage tickets at a department level.

  • Set up Unlimited Departments/Priorities

  • Allow customers to select a department/priority

  • View entire thread of a ticket

  • Update ticket status

  • Easy to manage response templates

  • Submit a ticket via Magento contact form

  • Chat with customer

Release Notes

Back to top

1.0.0:

  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Compatible with EE: 1.13 1.13.1 1.14 1.14.1 1.14.2 1.14.3
  • Stability: Stable Build
  • Description:

    This is First stable release of the extension

Support

Back to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

Back to top

Reviews

Back to top