Zestard's Ticket Manager enables you to provide a complete customer care service. It allows every customer to submit support requests in the most suitable manner.
OverviewBack to top
Zestard’s Ticket Manager extension for Magento is an extension that empowers client support to get, process, and react to benefit demands of the customers. It expands on the definition to serve their clients by making a capable ticket-administration stage that enables to incorporate all tickets with a ticket status, need, sorts etc. This module allows you to organize an efficient customer support in online store. Tickets can be assigned to specific departments or store administration team. When an administration team member responds to the ticket, the client receives a notification. Customers and store administration team are able to track the history of the ticket, therefore all the important information is organized and no time is spent looking for answers.
This is the best module in terms of simplicity for the Magento store proprietors and administrators. With the assistance of this module, clients can create tickets for the store and the store proprietor/administrator can undoubtedly deal with those tickets via this module.
Allow admin to create departments and manage tickets at a department level.
Set up Unlimited Departments/Priorities
Allow customers to select a department/priority
View entire thread of a ticket
Update ticket status
Easy to manage response templates
Submit a ticket via Magento contact form
Chat with customer
Release NotesBack to top
- Compatible with Open Source (CE) : 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Compatible with Commerce using on prem (EE) : 1.13 1.13.1 1.14 1.14.1 1.14.2 1.14.3
- Stability: Stable Build
This is First stable release of the extension