OverviewBack to top
WhatsApp is the best solution for interaction between the customer and the support team. As it is the easiest option that is always available with you so that no matter how far you are it’s just a message away. For other support services, you need to send an email for your query and wait for the response but via quick response from WhatsApp, you get a chance to communicate with your customers and convince them or impress them for buying products by providing the best customer service.
For any organization, it is essential that they remain in touch with their customers and address the concerns of them as effectively as possible. In the Modern era, the usage of social media has grown so the communication application has been one of the most widely-used services across the world. It will be a wise approach for using the chat app as the chat lets you handle multiple chats at once, so the wait time is reduced and customers have a better experience. For example, if you want to solve your customer's queries at any time from anywhere to give the best services to them, our extension helps you to do this as WhatsApp will always be installed on your phone and you will not require to open a laptop and can easily reply to them.
WhatsApp Connect extension for Magento 2 allows one to one conversation between store support and customer which helps customers to clear their doubts on the spot regarding products, payment, exchange, etc. By using this extension store owner can build healthy relations with the customer by replying to their queries and can increase their sales. A must-have extension for any store owner to stay connected with users and to work easy by just a click using this extension.
The extension facilitates the "Manage Whatsapp Agents" grid for the admin to check the list of added chat agents. With the "Add New" button, the admin can add a new chat agent. Activate the status of the chat agent after entering the name, department name in which he belongs, mobile number, default chat message and photo. Admin can select specific pages on which the Whatsapp icon is to be displayed.
Account & Pricing
If you want to use this extension, you must have a WhatsApp account. Please follow this link web.whatsapp.com if you want to use WhatsApp on your Computer. You can easily download WhatsApp for FREE from the Google Play Store or the Apple App Store. No additional fees are charged for the Whatsapp service at this time.
- Instant WhatsApp Support - With just one click it will allow the visitor/customer to contact your support team on WhatsApp.
- Ability to connect with multiple agents - This module facilitates to connect with multiple agents using WhatsApp.
- Button Design Customization - Using configuration admin can change the design layout of the WhatsApp Connect button according to their needs.
- Connectivity - This module facilitates to work with the WhatsApp web and WhatsApp Application.
- Allows to select the visibility for WhatsApp connect button - Admin can select whether to display the WhatsApp Connect button at Desktop View, Mobile View or in Both Views.
- Set the position of the WhatsApp connect button - Allows admin to set the position of the button i.e. Bottom-Right, Bottom-Left, Top-Right or Top-Left based on your needs.
- Give instant support to your Customers - This extension helps you to provides instant support to your customers and solves their queries instantly.
- Admin can add multiple agents of different departments from the backend.
- The extension facilitates the "Manage WhatsApp Chat Agents" grid for the admin to check the list of added agents. With the "Add New" button, the admin can add a new chat agent.
- Activate the status of the chat agent after entering the name, department name in which he belongs, mobile number, default chat message and photo.
- Select pages on which you want the WhatsApp icon is to be displayed.
- Grow your business through quick reply using WhatsApp.
- Enhance the user experience.
Technical SpecificationsBack to top
Adobe Commerce platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current), 2.2 (obsolete)
27 April, 2021
Extensions, Customer Support
Quality ReportBack to top
All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.3 2.4
- Stability: Stable Build
- Ability to select specific pages on which the WhatsappConnect button is to be displayed.
- Bug Fixes
- Tested for Compatibility with Magento 2.4 version
- Compatible with Open Source (CE) : 2.3
- Stability: Stable Build
Ability to connect with multiple agents - Facilitates to connect with multiple agents using WhatsApp.
- Compatible with Open Source (CE) : 2.2 2.3
- Stability: Stable Build
Instant WhatsApp Support - With just one click it will allow the visitor/customer to contact your support team on Whatsapp.
Connectivity - This module facilitates to Works with WhatsApp web and WhatsApp Application.
SupportBack to top
The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.Contact Vendor