Zestard's Advance Contact Form provides customers ability to contact the intended department heads set from Magento admin so that they can post their queries directly.
OverviewBack to top
Every website needs a form to establish a connection with their prospects and customers. Generally, those who are interested in the site’s offerings fill request-a-quote and contact us forms. But such forms are meagre in functionality, as they do not establish direct contact with the intended recipient. If a query is to a certain department in an organization, sending a query to the customer service department does not guarantee a response. Businesses need a seamless connection between customers and their organization so that queries are answered without delay. What’s more, not many are aware of drafting emails to the parties, and there are no email templates available.
This scenario usually crops up in huge healthcare organizations, energy centres, IT enterprises that handle more than one product or field, and every department head remain the go-to person for solving queries.
This Magento extension is relevant for sites that house a separate retail department, customer support team, logistics team, webmaster support, multiple branch-wise support, and head office support.
Establishing An Ideal Customer Relationship Connect
The Advanced Form Extension includes easy field creation for web forms and one can create several fields for the customers to fill, based on requirements. One can even specify if the field is to be filled mandatorily or can leave the field blank.
One can choose several fields and templates as part of the extension while sending it to one or more departments. Sending email templates eases the headache of sending in relevant queries to the recipients correctly, as many tend to make mistakes while drafting the queries.
Garner relevant user information in each field
Help users to select the departments to which they want to send emails, especially queries
Add multiple contact- inquiry email recipients based on departments.
Enable store customers to submit queries, requests, messages to multiple departmental person or representatives
Quick and easy enable/ disable the feature of extension from the backend.
Add email address of every relevant department to be contacted.
Choose relevant email template based on department.
Front End Features :
A user can fill in the contact us form with the required details and select a Particular Department from the dropdown list to send the inquiry. (Note: Advanced Contact form access URL will be your-store-URL/Contact Us)
A user will be receiving a success message after a successful Contact us form submission.
The form consists of details such as Personal Details and Address Details
100% Ajax Front-end
Admin Features :
Multiple Email IDs can be added to any department and the Email copy will be received by all the added Email IDs.
Admin can configure Contact us form and enable it from admin panel by choosing Advance Contact Form Status.
Admin can set the visibility of attribute. Admin can add department wise contact email in a prescribed format.
Release NotesBack to top
- Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
- Stability: Stable Build
1) Zestard’s Advanced Contact Form Extension provides you the facility of selecting departments to which you want to send the mail and lets admin add multiple contact-inquiry email recipient in the department.
2) This version update includes minor admin interface changes in the Extension
3) Email Controller Changes for 1.9.4 version
4) Translation Added
5) Multi Store Support