zenloop Customer Feedback Management

by zenloop


Magento Platform
Open Source (CE)

Tech Specifications

Current Version:
Stable Build
29 August, 2019
Extensions, Marketing, CRM
License Type:
GNU General Public License 3.0 (GPL-3.0)


zenloop is a feedback management platform that empowers e-commerce brands to strengthen customer retention, nurture customer relationships and promote customer orientation using the Net Promoter System® (NPS) framework. 

Other Extensions by zenloop


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zenloop manages the entire feedback cycle and empowers companies to leverage the results of quantitative and qualitative customer feedback. Our Net Promoter System® (NPS) software uncovers scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. In other words, zenloop analyzes your performance and increases customer satisfaction by meticulously measuring and tracking the Net Promoter Score. 

Our software is self-explanatory: Conduct an NPS survey at any customer touchpoint and investigate the shopping experience. This allows you to address the voices of (un)happy customers, increase CLV and prevent churn. That’s why leading online retailers like Deichmann, About You, Depot, Outfittery or Douglas choose zenloop as an effective solution to strengthen customer loyalty.


Account & Pricing

Start your 14-day free trial and get unlimited access to all features for feedback analytics. We recommend setting up an account on our webpage and creating surveys in the first place. Then install our free extension on Magento.

A separate zenloop account is required to track and analyze customer feedback. Please contact us or visit our price list for more details. 



Using our software, you can measure customer retention and predict business growth. Our benefits include:

  • Feedback analytics
  • Customer segmentation
  • Dashboard reports
  • Sentiment analysis
  • Survey management

Reduce complexity and leverage the benefits of NPS feedback. Ask your customers two simple questions and learn their opinions on your company to take customer experience to the next level.


Why Choose zenloop?

When we founded Flaconi, we were able to deliver the optimal shopping experience in beauty e-commerce by collecting and evaluating customer feedback qualitatively. At zenloop, we are now sharing our success and spirit of intelligent customer retention with e-commerce platforms and industry leaders.

With this Magento extension, you are optimally equipped if you want to 

  • Immediately solve customer issues like problems with checkout
  • Start analyzing valuable customer feedback 
  • Minimize churn and customer acquisition costs
  • Increase CLV and conversion rates
  • Develop an understanding of the voice of the customer



Enrich your CRM data for better customer intelligence and trigger workflows to close the feedback loop by integrating our insights into

  • emarsys
  • Freshdesk
  • Magento
  • Slack
  • Salesforce
  • webhooks
  • Zapier
  • Zendesk

Release Notes

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  • Compatible with Open Source (CE) : 2.2
  • Stability: Stable Build
  • Description:

    Update zenloop API url


  • Compatible with Open Source (CE) : 2.2
  • Stability: Stable Build
  • Description:

    Update zenloop API url


  • Compatible with Open Source (CE) : 2.2
  • Stability: Stable Build
  • Description:

    Stable release for Magento 2


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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