Powered by Adobe Commerce 2.4.6


eDesk - Ai Powered Helpdesk & Live Chat

by eDesk
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store


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eDesk is the industry-leading ecommerce customer service helpdesk that integrates with over 250+ eCommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

This Magento integration will connect with your Magento store and put all the data you need to solve a problem right there in front of you, so you can send fast, personalized responses. Order details, delivery information and any previous communications are automatically matched with incoming queries so you can resolve tickets and get back to selling. Only eDesk natively integrates with all the marketplaces and channels you sell on, plus all leading shopping carts, fulfilment and inventory software, and social channels.

Join the 5500+ eCommerce retailers that use eDesk to supercharge their customer support.


Account & Pricing

An eDesk account is required to manage your customer support for your Magento store. This account must be created separately. eDesk starts at $0 for 30 tickets per month. To create an eDesk help desk account and find more information, please visit here https://www.edesk.com/pricing



The only purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

eDesk enables you to deliver superior support and resolve customers’ queries in a fraction of the time. 

Smart, centralized eCommerce customer service

Consolidate customer queries and order details from all your sales channels into one simple dashboard. eDesk AI automatically classifies incoming messages based on message content, order status, and more, so you can easily prioritize and assign messages to your teammates.

All the information you need at your fingertips

eDesk integrates with all your marketplaces and sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information, and previous communications are automatically attached to every incoming query. 

AI-powered sentiment analysis and summaries

eDesk AI analyzes incoming messages, along with order details and other customer info, to determine customer sentiment (mood). Our interface also provides a snapshot of initial customer messages, as well as back-and-forth threads, to give you at-a-glance summaries of requests and interactions.

Advanced templates and ability to respond HandsFree

eDesk doesn't just offer a wide range of time-saving templates, our AI-powered help desk automatically suggests the right one based on the customer's message and info. You can even set up eDesk AI HandsFree to automatically respond to certain queries without you having to be present.

Respond faster than your competitors

With features such as auto-responders for weekends and busy periods, as well as auto-translation for international customers, eDesk ensures that you can respond to queries faster than your competitors. With artificial intelligence, eDesk analyzes tickets and automatically creates responses for each query.

eDesk helps you to respond to queries quicker than ever before.


  • Centralized inbox for all your support channels
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Customer segmentation based on product, order history and lifetime value
  • Enhanced comprehensive reporting suite
  • Store-focused SLA management
  • Auto-translate
  • 24/7 email and chat support from eDesk team
  • Respond faster with snippets and templates
  • Built-in auto-responder
  • Instantly respond with Live Chat
  • Personalize your customer service with a 360° view of your buyers

Technical Specifications

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Seller profile


Seller contact




Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)

Commerce on prem (EE): 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)

Commerce on Cloud (ECE): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)


Stable Build


16 May, 2023


Extensions, Customer Support, Live Chat


Installation Guides

License Type

Open Software License 3.0 (OSL-3.0)


Privacy Policy

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    This release addresses a problem that prevented the Magento integration from establishing a successful connection with eDesk.


  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Improved onboarding experience with eDesk.


  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Updated compatibility with Magento version 2.4


  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated compatibility with Magento versions 2.2 and 2.3


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    eDesk by xSellco is the high-performance helpdesk for online sellers. Built for eCommerce from the ground up, eDesk gives online sellers the ability to streamline queries from all sales channels into one, unified, easy-to-use helpdesk. This 1.0.0 version of the Magento extension connects eDesk with Magento 2.x stores. Adding the extension will authorize eDesk to read order information from your Magento store and make it available to your customer support agents when they are using eDesk.


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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