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eDesk Multichannel Helpdesk

by xSellco
Adobe Innovate Exchange Partner
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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eDesk is the high-performance helpdesk that integrates with all major eCommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

This Magento integration will connect with your Magento store and put all the data you need to solve a problem right there in front of you, so you can send fast, personalized responses. Order details, delivery information and any previous communications are automatically matched with incoming queries so you can resolve tickets and get back to selling. Only eDesk natively integrates with all the marketplaces and channels you sell on, plus all leading shopping carts, fulfillment and inventory software, and social channels.

Join the 5500+ eCommerce retailers that use eDesk to supercharge their customer support.

 

Account & Pricing

An eDesk account is required to manage your customer support for your Magento store. This account must be created separately. eDesk is currently free until October 1st, 2020, with prices starting at $39 per user, per month thereafter. To create an eDesk help desk account and find full pricing information please click here.

 

Benefits

The only purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

eDesk enables you to deliver superior support and resolve customers’ queries in a fraction of the time. 

Deal with the increase in customer queries more efficiently

Customer concerns have increased dramatically during the COVID-19 pandemic. eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

eDesk helps you to deal with more customer queries in much less time.

Our positive feedback tool helps you sell more

95% of shoppers will read reviews before deciding to purchase from you. Having more high quality reviews allows you to outsell your competitors. eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.

eDesk helps you get more positive reviews than ever before.

Perfect for remote teams

eDesk’s shared inbox and auto-assign features mean customer support teams working from different locations will no longer step on each other’s toes by responding to the same query.

eDesk enables you to go from ticket to resolution in a fraction of the time.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

eDesk provides you with the information you need to deliver great customer support.

Respond faster than your competitors

With features such as auto-responders for weekend and busy periods, as well as auto-translation for international customers, eDesk ensures that you can respond to queries faster than your competitors. With artificial intelligence, eDesk analyses tickets and automatically creates responses for each query.

eDesk helps you to respond to queries quicker than ever before.

 

Features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Technical Specifications

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Seller profile

xSellco

Seller contact

E-mail

Integrator

eDesk

Current Version

1.0.2

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Commerce on prem (EE): 2.0, 2.1, 2.2, 2.3

Commerce on Cloud (ECE): 2.2, 2.3

Type

Stable Build

Updated

26 July, 2020

Categories

Extensions, Customer Support

Documentation

Installation Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.2:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated compatibility with Magento versions 2.2 and 2.3

1.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    eDesk by xSellco is the high-performance helpdesk for online sellers. Built for eCommerce from the ground up, eDesk gives online sellers the ability to streamline queries from all sales channels into one, unified, easy-to-use helpdesk. This 1.0.0 version of the Magento extension connects eDesk with Magento 2.x stores. Adding the extension will authorize eDesk to read order information from your Magento store and make it available to your customer support agents when they are using eDesk.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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