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eDesk Helpdesk
M2

by xSellco
Technology Partner General
TOTAL:
$0.00
Compatible With: Community 2.0, 2.1, 2.2 Enterprise 2.0, 2.1, 2.2

Tech Specifications

Seller:
Current Version:
1.0.0
Type:
Stable Build
Updated:
05 November, 2018
Categories:
Extensions, Customer Support, Live Chat
License Type:
GNU General Public License 3.0 (GPL-3.0)
Policy:

Overview

The eDesk by xSellco integrates with Magento stores to allow merchants to manage and respond to customer support and order issues all in one place.

Overview

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eDesk by xSellco is the high-performance helpdesk that integrates with all major eCommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.

This Magento integration will connect with your Magento store and put all the data you need to solve a problem right there in front of you, so you can send fast, personalized responses. Order details, delivery information and any previous communication are automatically matched with incoming queries so you can resolve tickets and get back to selling. Only eDesk natively integrates with all the marketplaces and channels you sell on, plus all leading shopping carts, fulfillment and inventory software and social channels.

 

Account & Pricing

An eDesk account is required to manage your customer support for your Magento store. This account must be created separately. Prices start at $85 per user, per month. To create an eDesk help desk account and find pricing information please click here.

 

Smarter Evaluation

eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.

Faster Action

Act instantly, with all relevant customer information in a single view. Route tickets to those best equipped to respond and resolve. Use A.I. to predict the right response, while templates and autoresponders ensure you hit marketplace SLA's.

eCommerce Resolution

eDesk is purpose-built for online sellers. Combining all your selling and support connections, eDesk layers the smart features eCommerce needs to go from ticket to resolution in half the time.

 

Features

  • Feedback
  • SLA Management
  • Auto-Translate
  • Snippets & Templates
  • Autoresponder
  • Filters
  • Labels
  • Reporting
  • Invoice Generator
  • Ticket Assignation
  • Live Chat

 

Support

Support and documentation is available here. 

Release Notes

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1.0.0:

  • Compatible with CE: 2.0 2.1 2.2
  • Compatible with EE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    eDesk by xSellco is the high-performance helpdesk for online sellers. Built for eCommerce from the ground up, eDesk gives online sellers the ability to streamline queries from all sales channels into one, unified, easy-to-use helpdesk. This 1.0.0 version of the Magento extension connects eDesk with Magento 2.x stores. Adding the extension will authorize eDesk to read order information from your Magento store and make it available to your customer support agents when they are using eDesk.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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