Overview
Back to topHelp Desk for Magento 2 is an extension that will make the interactions with your customers much easier and help you to create a relationship based on trust. When facing any kind of issue, your customers will be able to create a ticket directly from their account to receive support from your team. They'll have the possibility to add CC email addresses as well as attachments to make their requests very clear.
Your support team will be able to assign the incoming tickets to any member. Each ticket includes the previous messages and the orders' history. Depending on their permissions, team members can assign tags, priority and change the status of the messages. Customers, as well as the support team, will receive an email notification each time a new message or answer will be sent.
Features
- Easy to use and to install
- User-friendly interface
- Enable/Disable the extension in one click
- Mass actions, filters, and sorting available in the tickets grid
- Creation of tickets from the frontend customer account
- File attachment available
- Rich text format supported in the messages
- Orders and tickets history available in the ticket
- Possibility to add Cc email addresses to the ticket
- Ticket assignation
- Message status management: Open / On-hold / Pending / Closed / Resolved
- Priorities management
- Team management: assignation of a team manager, selection of users, management of the team members permissions
Demo
User Name: HelpDesk
Password: HelpDesk123
Once the purchase is complete, please contact us to get your license.
Thank you for choosing our products!
The Wyomind Team.
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
3.0.0
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Adobe Commerce (on-prem): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
24 August, 2023
Categories
Extensions, Sales, Point of Sale (POS)
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top3.0.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Version 3.0.0
1.4.0:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Version 7.2.1
1.3.8:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Version 1.3.8
1.3.7:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Version 1.3.7
1.3.4:
- Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Version 1.3.4
1.2.2:
- Compatible with Adobe Commerce (cloud) : 2.3
- Compatible with Adobe Commerce (on-prem) : 2.3
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Version 1.2.2
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor