Enjoy a complete ticketing system with Help Desk for Magento 2 and provide the best support directly from your Magento backoffice.
OverviewBack to top
Help Desk for Magento 2 is an extension that will make the interactions with your customers much easier and help you to create a relationship based on trust. When facing any kind of issue, your customers will be able to create a ticket directly from their account to receive support from your team. They'll have the possibility to add CC email addresses as well as attachments to make their requests very clear.
Your support team will be able to assign the incoming tickets to any member. Each ticket includes the previous messages and the orders' history. Depending on their permissions, team members can assign tags, priority and change the status of the messages. Customers, as well as the support team, will receive an email notification each time a new message or answer will be sent.
- Easy to use and to install
- User-friendly interface
- Enable/Disable the extension in one click
- Mass actions, filters and sorting available in the tickets grid
- Creation of tickets from the frontend customer account
- File attachment available
- Rich text format supported in the messages
- Orders and tickets history available in the ticket
- Possibility to add Cc email addresses to the ticket
- Ticket assignation
- Message status management: Open / On-hold / Pending / Closed / Resolved
- Priorities management
- Team management: assignation of a team manager, selection of users, management of the team members permissions
User Name: helpdesk
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Release NotesBack to top
- Compatible with Open Source (CE) : 2.3
- Compatible with Commerce using on prem (EE) : 2.3
- Compatible with Commerce on Cloud (ECE) : 2.3
- Stability: Stable Build