WhatsApp Order Notification

WhatsApp is a global leading messaging app by Meta. Users can send text messages and voice messages, as well as make voice and video calls and share images, documents, user locations, and other content.

The WhatsApp Order Notification feature allows store merchants to notify their customers via WhatsApp messages. The extension adds functionality for placing any order and for order status updates. The shoppers will receive the message alert to their registered mobile number.

Business Value

This module offers the store merchants to add the most prominent instant messaging services to their store. WhatsApp is a highly engaged digital platform these days. The eCommerce merchants can enhance their store functionalities by notifying their customers through WhatsApp.

The extension works for every order status change as well as for the order placement. Hence, the shopper gets the WhatsApp alert every time on their WhatsApp number. The module is convenient to the business merchant and for the customers too.

Account & Pricing

An additional account is needed to use this extension. The store admin should have Meta (Facebook) developer account. Also, the customers need to have a WhatsApp account to receive notifications.

• To use this module, the store admin must have Meta Developer (Facebook) account.
• There are only a few free messages available per month for WhatsApp order notification i.e 1000 per month and above this, there is an additional cost. You may check the pricing on WhatsApp Business Cloud API Page.
• For any further technical assistance, please reach Facebook developer support.

Features List

• Customers will receive an order confirmation notification.
• Buyers will also be notified of order status updates such as cancel, hold, pending, complete, and others.
• To set up the module, the store merchant must enter the phone number ID and token.
• The Meta developers account will generate the token and phone number ID.

How Does The Extension Work?

WhatsApp Cloud API Integration

The store admin will have to generate the token and phone number id from their Meta developer account. The admin can also set the message template from here.  

Customize WhatsApp Order Alert Message

After that, the store owner will enter the token and phone number id for the general module setup. The store merchant will enable the module status, set the order placement template, and order status change template as per the Meta developer account.

Order Status WhatsApp Alerts

The customers will receive a notification alert when they will place an order with the order id. Whenever the order status changes, a notification is sent to the customer for the orders status updates eg; cancel, hold, pending, processing, shipped, etc.

Benefits

For Store Owner

• Notify the customers instantly to their customers regarding their order placement and status change.
• Helps to build trust in their brand which creates a strong customer base.

For Customers 

• Get order information directly to their WhatsApp.
• Does not need to check their store account to check the order status.

Support Policy

• You get free 3 months of technical support included.
• You can buy a 6 or 12 months extended support agreement.
• For issues, please create a ticket or send an email to support@webkul.com
• Free lifetime updates of the module.