UVdesk Helpdesk

UVdesk Helpdesk
M2

TOTAL:
$0.00
Compatible With: Community 2.1

Tech Specifications

Integrator:
Current Version:
2.0.1
Type:
Stable Build
Updated:
15 November, 2017
Categories:
Extensions, Customer Support
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Safari Mac: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9
License Type:

Overview

UVdesk Helpdesk is a cloud-based customer support ticket management system. The admin or an agent can manage the tickets from the store backend.

Other Extensions by WebKul SoftWare Private Limited

Overview

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UVdesk is a cloud-based customer helpdesk ticketing system. It is specially designed for e-commerce websites. UVdesk is easy, customizable, and has a lot of amazing features such as order & customer synchronization, ticket workflows, email piping, etc.

UVdesk Helpdesk extension allows the store owner to integrate UVdesk ticket system with Magento store. With the help of this extension, the customer can create tickets from the storefront. The admin or an agent can reply to customer tickets either from the UVdesk dashboard or from the Magento admin panel.

Please Note: 

  • In order to use this extension, you need an UVdesk account. To create a free account, please click here
  • Also, for integrating UVdesk with your store, you need to create access token key from UVdesk dashboard.
  • Please click here to view UVdesk pricing and plans
  • Paid plans start at $8/month.

Use Case of Uvdesk Helpdesk -

Every company needs customer support system where all the queries can be efficiently managed and answered. Since there are different types of queries, it becomes difficult for the store owner to keep a track of all the questions and responses. UVdesk helpdesk manages all the tickets using ticket number, labels, status, and priority.

Features of UVdesk Helpdesk -

  • Customers can create tickets from 'My Account' section.
  • All the tickets are automatically synchronized from Magento to UVdesk.
  • Send and receive file attachments with the tickets.
  • The admin can assign tickets to different agents.
  • Email notifications are sent for the tickets.
  • Tickets can be managed either from Magento or UVdesk dashboard.
  • The filter option can be used to search any specific ticket using various properties.
  • All the tickets are automatically divided according to labels and status.

WorkFlow of UVdesk Helpdesk -

After installing the extension, the admin needs to enter the UVdesk Access token key and company domain name in Magento configuration.

On the storefront, the customer can go to My Account>UVdesk and create a ticket. The customer needs to select the ticket type, enter subject and message. The customer can also a file with the message.

All the tickets are automatically synchronized from Magento to UVdesk. The admin or an agent can reply to tickets either from the Magento backend or from the UVdesk dashboard.

For managing the tickets within the Magento, the admin or an agent can go to UVdesk Connector>Tickets and view all the tickets. The tickets are labeled as new, unassigned, not replied, mine, starred and trashed.

Benefits of UVdesk Helpdesk -

With UVdesk helpdesk extension, the customers will get a platform where they can share queries and get quick responses. All the customer tickets are automatically divided and sorted using different status and label. This allows simpler management of the tickets.

Demo - You can check the live demo here.

Release Notes

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2.0.1:

  • Compatible with CE: 2.1
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 2.0.1 --------------------------------------
    +Admin can enable or disable the module from backend
    +Admin can change the assigned agent from a ticket
    +Admin can delete the ticket from backend
    +Customer can attach a file during creation of ticket

2.0.0:

  • Compatible with CE: 2.1
  • Stability: Stable Build
  • Description:

    +Integrate Uvdesk Helpdesk System with magento
    +Admin can manage tickets from magento backend.
    +Admin can reply on tickets.
    +Admin can delete any ticket.
    +Customers can reply to tickets from their magento store account on front-end.
    +Real time synchronization between Uvdesk Helpdesk System and magento Store tickets.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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