RMA Exchange Add-On

RMA Exchange Add-On

Compatible With: Community 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
12 September, 2017
Extensions, Content & Customizations, Personalization & Experience Management
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Safari Mac: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9
License Type:


RMA Exchange Add-On allows customers to choose exchange product while creating an RMA request.The admin can set the same priced products for exchange.

Other Extensions by WebKul SoftWare Private Limited


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Note - RMA Exchange is an add-on of Webkul's Product Return RMA. So, you must install Product Return RMA extension first.

RMA exchange is an add-on of Product Return RMA. RMA exchange allows the customers to select the exchange product while creating an RMA request. The admin can configure the similarly priced exchange product from the back-end. The RMA exchange extension also allows get users to create an RMA request and exchange the product. The customers can upload product images with their request.

Use Case of RMA Exchange Add-On -

With the help of RMA exchange, the customers will be able to select the new product for the exchange. This will allow the customers to select any of the available exchange products configured by the admin. The admin can offer only those exchange products which have the same price.

Features of RMA Exchange Add-On -

  • The customer can choose any of the exchange products while creating RMA request.
  • The admin can assign multiple exchange products for the RMA items.
  • The customers can view the exchange products' name, image, sku, and product page link.
  • The admin can view the exchange product requested under RMA details.
  • The guest users can also exchange their products according to their choice.

Workflow of RMA Exchange Add-On -

After the module installation, the admin has to select the RMA exchange products. Go to Catalog>Manage Product>Edit Product>Exchange Products. Now, the admin will find the similarly priced product list. The admin will select the products to offer for the exchange and click Save. 

At the time of creating an RMA request, when the customer selects the 'Resolution Type' as 'Exchange', a new section will appear. The customers will see the name, image, and product page link of the exchange products offered by the admin. Then, the customer can select the exchange product and click 'Submit Request' button.

The admin will find the requested exchange product details by going to RMA System>Manage All RMA.

Benefits of RMA Exchange Add-On - 

RMA exchange extension allows the customers to choose their exchange products while submitting the RMA requests. The customers get the resolution option to exchange their previous product with the new one. It is very much helpful in managing and resolving the RMA request. As the process of return and exchange becomes simpler and clearer for both customers as well as the store owner.

Demo - You can check the live demo here.

Release Notes

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  • Compatible with CE: 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 1.0.1 --------------------------------------
    - Fixed Bugs related to Bundle and Configurable products
    + Code standardised
    + Created package.xml
    -------------------------------- Version 1.0.0 --------------------------------------
    + Return Merchandise Authorization for Exchange Products for Magento.
    + Customer can exchange their products according to their requirement.
    + Guest user can also exchange their products according to their choice.
    + Admin can assign the exchange product for requested RMA items.
    + Admin can see the exchange product under RMA details.
    + Customer/guest user can see the exchange product under RMA details.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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