Overview
Back to topHaving a section on the product pages that contains questions and answers related to respective product surely helps the customers to get more information regarding the product. It allows the customers to clear their doubts before purchasing a product. After the customers have asked a question for a particular product, the store admin can make a reply back. The admin can manage all the question and answers from the backend. And the buyers will be able to like or dislike the answers and can make a reply as well.
Use Case:
This extension allows a convenient way to create personal connections with customers. The store owner can build a strong relationship with the customers and can offer a better store experience by resolving the customer's concerns for the products using the Product Question Answer section. The customers can quickly ask questions to the product owner that’s the admin of the store, and the admin can make a reply to the same. Also, if a particular query has been already asked by someone else then the customer can easily get the answer to his query by reading the answer for the same. The customers can see all the answers and can like or dislike the answers accordingly.
Features:
- The customers can ask questions/queries to the admin on his product.
- The Admin, as well as customer, can respond to queries.
- The Admin will manage all the questions and answers.
- The customers can Upvote or Downvote the responses.
- Email notifications will go to the customer and the admin for the questions and responses.
- Customers can search the questions.
- Customers can use their nickname to protect their privacy.
Workflow:
After the installation of the extension, the customers will see a "View Q&A" tab on every product of the web store. After visiting any product page, the customer can see all the question and answers for that particular product. Under the "View Q&A" tab, the customer can tap the "View All" button to see a complete list of asked questions. The customers can also tap the "Most Helpful"(having the most number of Upvotes) and "Most Recent"(freshly asked questions) buttons, and can tap the "Give Answer" button to reply to the asked questions related to the product. Apart from this, the customers can also Upvote or Downvote an answer or can search and ask the questions as well. The customer should be logged in to make a response or ask the question. The admin will find all the questions asked by various customers and can make a reply to them from the admin backend. Here, the admin can enable, disable, or delete a question and can even make responses to the questions asked by the customers. After the admin has made the reply, the customer gets notified of the response through email notification. The customers can also post answers by clicking the “Give Answer” button on the product pages, after which a pop-up appears. Here, the customer can type in their response and click the submit button to send the response.
Benefits:
- Provide customers with a section to clear their doubts regarding the products.
- Resolve customer concerns by answering their queries.
- Increase the customer’s confidence in the store by having this dedicated section for the products.
- Customers will get faster resolutions to their queries.
- Customers can also make replies to the asked questions.
- Customers can make use of their nickname to protect their privacy.
Technical Specifications
Back to topSeller profile
Webkul Software Private Limited
Seller contact
Current Version
4.0.0
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
13 September, 2023
Categories
Extensions, Sales, Marketplace Feeds
Supported Browsers
Chrome, Firefox, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top5.0.0:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Compatible with Magento 2.4.6.
- Bugs fixed.
4.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
+ Compatible with Magento 2.4.6.
- Bugs Fixed
2.1.0:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
-------------------------------- Version 2.1.0 --------------------------------------
+ Compatible with Magento 2.3.*.
-------------------------------- Version 2.0.2 --------------------------------------
+ Made Compatible with Varnish Cache.
------------------------------- Version 2.0.1 --------------------------------------
+ Log In pop up feature added.
-------------------------------- Version 2.0.0 --------------------------------------
+ Buyer can ask the question to Admin on his product.
+ Anyone can respond to that question.
+ Admin will manage all the question and answer.
+ Customers can like or dislike answers.
+ Admin can also respond to that questions.
+ Email notifications to Buyer and Admin for Questions and Responses.
2.0.2:
- Compatible with Magento Open Source : 2.2
- Stability: Stable Build
-
Description:
------------------------- Version 2.0.2 --------------------------------------
+ Made Compatible with Varnish Cache.
-------------------------------- Version 2.0.1 --------------------------------------
+ Log In pop up feature added.
-------------------------------- Version 2.0.0 --------------------------------------
+ Buyer can ask the question to Admin on his product.
+ Anyone can respond to that question.
+ Admin will manage all the question and answer.
+ Customers can like or dislike answers.
+ Admin can also respond to those questions.
+ Email notifications to Buyer and Admin for Questions and Responses.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor