This extension will allow a communication between the buyer and the seller.
OverviewBack to top
Note - This module is an add-on of Webkul's Marketplace Module. To use this module, you must have purchased and installed Webkul's Marketplace Module first.
Communication in b2c marketplace is very hard. It's hard to track all the conversations between the marketplace vendor and buyer. Marketplace Buyer Seller Communication is the best module to solve this problem. This extension will allow a communication between the buyer and the seller. A buyer will be able to ask queries about a product and the seller can respond to the same to solve the buyer query. Both customers and the guests will be able to ask the seller their queries.
After the installation of this module, buyers will find a "contact us" option on the product page. Clicking the contact us option will bring up a pop-up window where the buyer will have to enter their details. After sending the query registered & guest users will be notified on their email id that their query is submitted. Registered users will be able to see their communication history under their account and can reply back to the seller accordingly.
Use case of Buyer Seller Communication Marketplace Add-On -
This add-on is vital to the sellers as well as the customers/buyers. This module will allow the buyers to ask queries related to the seller products. Buyer can ask the seller a query and the reply from the seller can be seen under the buyer account menu item buyer seller communication. This will be a step forward where in the buyers will be able to contact the sellers and both can see their exchanged messaging history at their ends.
Features of Buyer Seller Communication Marketplace Add-On -
- All Asked Query list showing in seller's account.
- Enable/disable reply mail notification to admin by admin panel.
- Admin can delete asked query/Conversation history between seller and buyer.
- Seller can send reply message regarding query to the buyer and vice versa.
- The seller can search the conversation by Buyer's email id.
- Seller and buyer get mail for each reply message.
- Buyer can also ask the question to the seller using seller profile page.
- Buyer can search the conversation by Product name.
Workflow of Buyer Seller Communication Marketplace Add-On -
After installation of the module, buyers will find a contact us option visible on the product page. Here if the buyer has any query or question about the product he can ask. Buyer will click on the contact us option and a pop up will come up where in he will enter his query and click the submit button. After clicking the submit button the query will be sent to the seller. Seller will be able to see the communication under My communication history. Similarly buyers can see the seller reply under their account menu item and can reply back.
Benefits of Buyer Seller Communication Marketplace Add-On -
This add-on will provide buyers with an option to contact sellers at the product page. This way the buyers if want can ask the sellers with the queries regarding the seller products. Sellers can also reply back and both the buyers and sellers can see their communication history under their respective accounts.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.0 2.1
- Stability: Stable Build
+ All Asked Query list showing in seller’s account.
+ Enable/disable reply mail notification to admin by admin panel.
+ Admin can delete asked query/Conversation history between seller and buyer.
+ Seller can send reply message regarding query to buyer and vice versa.
+ Seller and buyer get mail for each reply message.
+ Buyer can also ask the question to the seller using seller profile page.