Product Return RMA

Product Return RMA
M2

TOTAL:
$49.00
Compatible With: Community 2.0, 2.1

Tech Specifications

Current Version:
2.0.0
Type:
Stable Build
Updated:
04 July, 2017
Categories:
Extensions, Shipping & Fulfillment, Order Management (OMS)
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Safari Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9
License Type:

Overview

This module provides the customer with an organized system for requesting a return of a purchased product. Guest users can also request RMA.

Other Extensions by WebKul SoftWare Private Limited

Overview

Back to top

RMA ( Return Merchandise Authorization ) is an important factor for the success of any eCommerce Portal. Product Return RMA allows your customer to request a return without any effort. The customer can even ask for a product exchange if they are not satisfied with the product or find any issue with it. This wonderful module not only helps the registered customers but also the guest users.

The admin can specify the time limit for the customers to create RMA. And, the customers have to generate RMA within that stipulated time set by the admin. The admin can create shipping labels for new and existing orders and manage the RMA reasons. The customer has to select the RAM reason while creating any new RMA. For the refund, the admin can generate the credit memo from the admin panel. After the credit memo generation, the amount is credited back to the customer.

Use case of Product Return RMA -

RMA is the most essential feature of any functional eCommerce store. It provides the freedom to the customer to return and exchange the bought goods. This particular module provide the RMA feature to your customer and also allows your guest customer to create RMA. The admin has full control over the module.

Features of Product Return RMA -

  • Guest Customers can generate RMA too.
  • Buyer and Admin can communicate at Store end.
  • RMA History with Filters and Pagination. Return Policy Page.
  • Dynamic order selection with various option.
  • The customer can upload RMA images.
  • Print RMA details and shipping label easily.
  • The customer can also enter consignment number and upload images after RMA generation.
  • Admin can set Order status for RMA. Admin can manage RMA status as well as Reasons.
  • Admin and buyer both can receive notification mail.
  • Using Return Quantity, Admin will return RMA quantity to their store.

Workflow of Product Return RMA -

The admin can enter the number of days up to which customer can request RMA from the admin panel under the Configuration. Now admin can create the reasons for which products can get replace or refund. These reasons will be visible on the during RMA generation. Admin can also add shipping labels and enter price and title. The admin can setup return policy which  the customer has to agree before generating new RMA. Now customers can generate RMA request with specific reason and other details. Other details include specifying the package condition resolution type, delivery status.  After that admin will see the RMA requests under admin section. Admin can approve or unapprove the RMA and set the order status accordingly.

Benefits of Product Return RMA -

This module will reduce the hassle of admin to manage the product return manually. It will create more transparency between customers and the admin. The customers will be more confident while purchasing the product. The guest users can also create RMA for exchange and return. For the customers, there will be dynamic order selection and many images upload feature.

Release Notes

Back to top

2.0.0:

  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    + Return Merchandise Authorization for Magento 2.0.0
    + Fully Admin handled module.
    + Guest Customers can generate RMA too.
    + Buyer and Admin can communicate at Store end.
    + Return Policy Page
    + Dynamic order selection with various option.
    + Customer can upload RMA images.
    + Print RMA details and shipping label easily.
    + Customer can also enter consignment number and upload images after RMA generation.
    + Admin can set Order status for RMA.
    + Admin can manage RMA status as well as Reasons.
    + Admin and buyer both can receive notification mail.
    + Using Return Quantity, Admin will return RMA quantity to their store.
    + RMA History with Filters and Pagination
    + Print RMA details and shipping label easily.

Support

Back to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

Back to top

Reviews

Back to top