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Order History Communication

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Overview

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Order History Communication facilitates the store customers to ask a question related to their orders. From the My Order History section, the customers can communicate with the store owner for a particular order. Allows admin and customers to send and receive messages along with file attachments and keep conversation history records.

For any business, customer satisfaction is vital to thrive in such a throat cut competitive era. Improve your customer's buying experience with the order comment tool. This tool appears only after placing the order that's a great function to easier admin's task, now admin will get genuine inquires of their paid customers. Let your shoppers ask post order concern and receive an instant response. This extension helps the admin to know customers’ online shopping behavior and needs. Moreover, it helps to boost sales with beneficial offers and customer engagement programs.

 

Features List

  • Enable order messaging extension for the store.
  • Ask a question related to the specific order.
  • Send and receive messages with file attachments.
  • The admin can restrict the file extensions.
  • Receive email notifications.
  • View communication history.

 

How Does The Extension Works?

Order History Communication

Allows the store admin to advance the store with order comment feature to take one more logical step towards customer's satisfaction.

 

Allowed Attachment File Extensions

With order history, comment integration store admin can enter allowed file attachment extensions separated with a comma. 

 

Receive Email Notifications

Allows store admin to define the email template to notify the customer about the response over the placed comment. Admin can also choose a template to get a notification on comment submission.

 

Communication History Panel

This integration allows customers to view the order comment panel on each placed order view page. Now the customer can raise concerns related to particular order from this panel.

 

Order Messaging With Attachment

customers can initiate the chat with the admin related to the particular order and can also share file attachment to find an immediate solution.

 

Respond To Customer’s Queries

This extension facilitates the store admin can open the respective order to respond to the customer’s raised comment. The admin can also choose attachment files, and the options to reflect the answers to the customer.

 

Choose Where To Show Comment Response

The extension allows the store admin to choose to notify customers by email or visible the comment response on the storefront. 

 

Benefits

For Store Owner

  • Allows admin to define allowed file attachment extensions.
  • The order comment panel appears after placing the order a great tool for the store admin to build good customer relations.
  • The order comment feature brings customer satisfaction.

 

For Customers

  • Communicate order related concern with admin through the comment.
  • Instant order messaging with the file attachment.
  • The improved customers' shopping experience with immediate admin response.

 

Live Demo

You can check the live demo from here

 

Support

  • You get free 3 months of technical support included.
  • You can buy a 6 or 12 months of extended support agreement.
  • For issues, please create a ticket or send an email to support@webkul.com
  • Free lifetime updates of the module.

Technical Specifications

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Seller profile

Webkul Software Private Limited

Seller contact

E-mail

Current Version

4.0.1

Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current)

Commerce on prem (EE): 2.4 (current)

Commerce on Cloud (ECE): 2.4 (current)

Type

Stable Build

Updated

06 September, 2022

Categories

Extensions, Customer Support

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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4.0.1:

  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.4
  • Stability: Stable Build
  • Description:

    + Compatible with Magento version 2.4.*
    + Customer and admin can communicate on order
    + Added feature to add attachments while communicating

4.0.0:

  • Compatible with Open Source (CE) : 2.4
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 4.0.0 --------------------------------------

    + Compatible with Magento version 2.4.*

    -------------------------------- Version 3.0.0 -------------------------------------

    + Compatible with Magento version 2.3.*
    + Customer and admin can communicate on order.
    + Added feature to add attachment while communicating.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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