Overview
Back to topFacebook Messenger is a free messaging platform that allows you to connect with other people. By making use of Facebook Messenger Chat, the store owner can set up live chat support for the customers of his web store.
Using this extension, the admin of the web store will be able to integrate Facebook Messenger on his web store and can offer live chat options to the customers. The customers will be able to chat with the store owner about products and other information. The customer just needs to login using their Facebook username and password to start chatting with the concerned.
Account and Pricing:
A separate Facebook Business Account is required to use this extension. No additional fee is required to create your Facebook Business Account. The admin needs to generate the Facebook app Id and the page ID to configure the extension.
Use Case:
This extension allows a convenient way to create personal connections with the customers. The store owner can build a strong relationship with the customers and can offer a better store experience by resolving the customer's concerns in the least time.
The customers can easily ask their queries over the Facebook Messenger Chat and then the admin can resolve the customer queries quickly and thus increasing the customer confidence in the web store.
Features:
- Allow the admin to enable or disable Facebook Messenger Chat.
- Allow the admin to set theme of Facebook Messenger Chat.
- Custom color theme can be set by the admin.
- Allow the admin to set logged in greeting message of Facebook Messenger Chat.
- Allow the admin to set logged out greeting message of Facebook Messenger Chat.
Workflow:
After the successful installation of the extension, the admin will configure the extension settings in the admin back-end. Here, the admin will enable the extension for use, enter the Facebook Page ID, set up the logged in and logged out greetings, and set the theme color.
At the web store front-end, the customers will find a messenger icon. Tapping that icon brings up a pop-up to enter the Facebook user name and the password. After entering the details, the customer is logged into the Facebook Messenger and can start chatting with the store owner.
The customers can send in images, text, emojis, and can even send likes through the messenger. This way the customers can easily ask their queries over the Facebook Messenger Chat and the the admin can resolve the customer queries quickly and thus increasing the customer confidence in the web store and thereby boosting the sales as well.
Benefits:
- The store owner can offer live chat to the customers.
- Resolve customer concerns and get a boos in sale.
- Increase the customer’s confidence in the store using the chat facility.
- Customers will get faster resolutions to their queries.
- The admin can set up Logged in and logged out greeting messages for the customers as well.
- The admin can set up the theme color.
Demo:
You can check live demo from here.
Technical Specifications
Back to topSeller profile
Webkul Software Private Limited
Seller contact
Integrator
Current Version
4.0.2
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
19 March, 2024
Categories
Extensions, Customer Support, Live Chat
Supported Browsers
Chrome, Firefox, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top4.0.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Bug fixed.
4.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Compatible with Magento 2.4.6
4.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Compatible with Magento 2.4.x
3.0.0:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
+ Compatible with Magento 2.3.x
2.0.0:
- Compatible with Magento Open Source : 2.2
- Stability: Stable Build
-
Description:
-------------------------------- Version 2.0.0 --------------------------------------
+ Allow admin to enable or disable facebook messenger chat which will be shown in the frontend.
+ Allow admin to set the theme of facebook messenger chat.
+ Allow admin to set logged in greeting message of facebook messenger chat.
+ Allow admin to set logged out greeting message of facebook messenger chat.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor