Twilio SMS Marketplace Add-On

Twilio SMS Marketplace Add-On

Compatible With: Community 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
16 November, 2017
Extensions, Sales, Marketplace Feeds
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Safari Mac: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9
License Type:


Twilio SMS Marketplace Add-on is a cloud communications platform as a service (PaaS) company based in San Francisco, California.


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Note- This module is an add-on of Webkul's Marketplace Module. To use this module, you must have purchased and installed Multi Vendor Marketplace first.

SMS notifications are alerts which contain short messages. They are sent to you when an important event takes place that involves you or your activity on the site. Therefore, integrating the SMS alerts with the marketplace is the best way to keep the sellers in the loop about every change in their marketplace.

Twilio is cloud communications (PaaS) company based in San Francisco, California. Twilio allows software developers to programmatically make & receive phone calls and send & receive text messages using its web service APIs.

Similarly, Twilio SMS Marketplace Add-on module offers a prime functionality which allows merchants to text SMS directly to the sellers. These SMS are sent at the time of seller approval, disapproval, product approval, disapproval, order status cancel, invoice, shipped, credit memo and even after when the product is sold. The sellers are notified via SMS when these events occurred in the e-commerce store. The admin can enable/disable the module. The admin can also approve/disapprove the seller’s account for receiving the SMS notifications.

Twilio provides multiple services like- Local Connectivity, Short Code Phone Numbers, Toll-Free Phone Numbers, Media Storage and charge accordingly.


You must have Twilio account to use this Add-On. Please check the Twilio pricing details required for this extension mentioned below-

Local Connectivity (Engage with phone numbers that have prefixes indicating geography)-

Numbers- $1.00 per month

Local Text Messages-  $0.0075 (to receive) and $0.0075 (to send)

Short Code Phone Numbers (5-6 digit phone numbers that can send and receive messages with mobile phones)

Numbers - $3K per 3 months (plus setup fee *)

Short Code Text Messages - $0.005 (to receive) and $0.01 (to send)


Use Case of Twilio SMS Marketplace Add-on :

Twilio SMS provide updations to the sellers about the most recent and relevant events of the webstore. This enables the sellers to get a quick view of the webstore events. Basically, this module helps the sellers to learn what just happened in their web store. And the sellers can also take quick action if they want to.


Features of Twilio SMS Marketplace Add-on:

  • Admin can enable/disable the module.

  • Sellers will receive notification message right to their phone at the time of seller approval or disapproval.

  • Seller will receive SMS at the time of product approval.

  • Seller will receive SMS at the time of order cancel, invoice, shipped and credit memo.

  • Ability to send a message when product order is placed by the admin.

  • Twilio allows the user to buy a number from specific countries(allowed by Twilio).


Workflow of Twilio SMS Marketplace Add-on :

After the installation, the admin will enable the module. While enabling the module, the admin will also provide the account SID, auto token and Twilio number which the admin will get after creating the account on the Twilio site.

After this, the sellers need to provide the phone number on which they will get the notifications and verify the number while registering themselves.

Then, the admin will either approve or disapprove the seller account. The admin will approve the seller account if the admin wants the seller to receive the Twilio SMS notifications, else not. Either approved or disapproved, the sellers will get the SMS for the same.

Once the seller account is approved by the admin, they start getting SMS for the product approval/disapproval, order placed, order status cancels, invoice, shipped andcredit memo.


Benefits of Twilio SMS Marketplace Add-on :

  • Displays short messages about the most recent activities of the webstore.

  • The admin doesn’t need to notify them manually as the notification messages will automatically be sent to the sellers.

  • Sellers will receive SMS for multiple events occurred in the marketplace.

  • Displays short messages with a concise matter.


Release Notes

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  • Compatible with CE: 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 0.1.1 --------------------------------------
    + Seller will receive SMS at the time of Place order, invoice generation and for
    order statuses.
    + CSV(Translation) file added.
    + Seller will receive notification message right to their phone at the time of
    Seller approval or disapproval.
    + Seller will receive SMS at the time of product approval.
    + Ability to send a message when product order is placed by admin.


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Q & A

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