OverviewBack to top
WhatsApp is a widely used messaging app, easy to use, and is the best choice for instant communication. It’s an American freeware, cross-platform messaging, and Voice over IP (VoIP) service owned by Facebook, Inc. Allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.
WhatsApp Contact extension facilitates the customer to maintain proper communication with the admin. Now customers don't have to wait for so long to get the response. The customers can directly quote the product via WhatsApp by clicking on the WhatsApp buttons available in the product, cart, and order success pages of the store. The admin can reply to the customer quotes using WhatsApp without any delay. The admin is required to manage some basic configurations that include guest communication approval, button titles, custom message, etc. The admin can manage the visibility of the buttons in all three pages. All the buttons on different pages can be managed separately by the admin.
This is an essential feature for the online store to increase conversion rate and to provide fast support experience for customers. Shoppers ask lots of inquiries while making purchases or ordering a product online. And they always want to get a prompt answer to their questions rather than wasting more time speaking to customer support or raising a support request for assistance.
The most important business-boosting point is to attend the store at the right time to increase the chances of conversion. Every lead is important in this competitive era and extensions like WhatsApp Contact is a proven way to grow and run an online business.
Easy and speedy mode comforts the customer to make the purchase. The visitor will always prefer the online store with a quick communication medium for bulk product order or quote rather than sticking to the typical support handling process.
In the normal quote admin approves the quote then reply comes to the customer over the email. Be fast and first to turn the visitor into a customer because a traditional quote system takes a long time.
But there is a simple solution to this complex problem, get the WhatsApp Contact module for an eCommerce store, and provide a flawless tool to let the store visitors get in touch with admin directly. It allows the customers to see the buttons on the different pages like product page, cart page, and the order success page. Even the contact buttons are available on the header and footer to make a quick connection.
This module is both beneficial, easy, and reliable for customers to contact admin and works as a sales booster tool for admin to fourfold the revenue. So, this is how the module makes the buying process smooth and swift without any hassle.
Account & Pricing
An additional account is required to use this extension. To start using the extension, the store admin and the customers must have a separate active WhatsApp account and WhatsApp enabled devices to contact and further communicate with each other.
- It is a must for the customer to have the proper access to the WhatsApp Web.
- Both the admin and users can download WhatsApp for free from Google Play or App Store and it doesn't require any additional fees to be paid later.
- The admin can enable/disable the WhatsApp sharing feature.
- The admin will manage the visibility of the buttons present in multiple pages separately.
- The admin can set custom button titles for WhatsApp sharing buttons.
- The admin can set Customized messages.
- The customer can quote the product from any of the pages i.e product page, cart page, and the order success page.
- The customer easily requests for a quotation on WhatsApp regarding the product.
- Customers can easily share order details with admin for faster processing of the order.
How Does The Extension Works?
Mention WhatsApp Contact Number
Facilitates the admin to add a contact on WhatsApp feature for customers to increase conversion rate, also allows the admin to enable/disable and configure the module as per the business need.
Additionally, the customer can manage the visibility of buttons separately for all three pages. The admin can also manage the button title and custom message for the buttons. The guest customers can be restricted by the admin to use this module.
Enable WhatsApp Web Access
It is a must for the customer to use WhatsApp as a website for that they must enable the WhatsApp web for their account. For this, the WhatsApp web window appears with the QR Code displayed on it. The customer can simply scan that code and use WhatsApp on their laptop/desktop. If already added then they can use the previous one only.
Predefined Custom Messages
The admin can set the custom message that will be sent to the admin when the customers click on any of the WhatsApp Buttons. These messages will be sent to the admin with the order details when the customers click on the buttons on the product page, cart page, and order success page.
Instant Contact Via WhatsApp
The customer can easily click on the button and it will redirect the customer to the WhatsApp window with the message attached in the text box also the customer can type their query. It is a must to enable the WhatsApp web for your account and it must be on the same browser too. Customers can also make prompt connections using WhatsApp buttons available on the header and footer of the page.
Display WhatsApp Contact On Product Pages
The WhatsApp button will be visible on the product page and the customer can quickly tap on it for contacting the admin of the store.
WhatsApp Contact From Shopping Cart Page
This module provides the WhatsApp button on the cart page too so the customer can quote the product or discuss it with the admin from the cart page.
Show Whatsapp Contact Button After Order Success Page
The most interesting point in this module is that the customer can also contact the admin from the order success page.
Guest Users Communication
The admin can enable the guest users to use the feature without any hassle just like registered customers. But, the admin can also restrict them, in that case, the customers will be redirected to the login page so that they first create their account or log in to the existing one.
For Store Owner
- The admin can add the desired title to the WhatsApp buttons.
- The admin can restrict guest users to use this feature.
- The admin can manage the visibility of the buttons separately for all the buttons situated at the product, cart, and order success page.
- Custom messages that will be sent to customers will also be set by the admin from the backend.
- Customers can easily quote the products.
- The product quote process will become faster and now customers do not need to wait too long for replies.
- The customers can directly type the messages to discuss the query regarding the products.
- The customers can quote from multiple pages i.e. product, cart, and order success page.
You can check the live demo from here.
Technical SpecificationsBack to top
Magento platform compatibility
Open Source (CE): 2.3, 2.4
29 October, 2020
Extensions, Content & Customizations, Mobile, Personalization & Experience Management, Product Content
Chrome, Firefox, Opera, Safari, Edge, IE
Quality ReportBack to top
All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.4
- Stability: Stable Build
+ Compatible with Magento 2.4.x.
- Compatible with Open Source (CE) : 2.3
- Stability: Stable Build
+ Compatible with Magento 2.3.x.
+ Admin can easily enable/disable the module.
+ Admin can enable/disable the WhatsApp sharing button separately for Order Success and Product View page.
+ Admin can enable/disable cart Sharing.
+ Admin can easily disable WhatsApp sharing for guest users.
+ Admin can set custom button label for WhatsApp sharing buttons.
+ Admin can set customized messages.
+ Customer easily request for quotation on WhatsApp regarding the product.
+ Customers can easily share order details with admin for faster processing of the order.
+ Customer can directly connect admin over WhatsApp.
SupportBack to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.Contact Vendor