Set up bots on your Facebook business page to give information to your customers.
OverviewBack to top
Facebook has developed bots for the messenger that do communication with the customers. The businesses set up bots on their Facebook business page for giving information to their customers. The Facebook chatbot extension will enable the admin to integrate messenger bot with the store. The chatbot can send and receive messages from multiple customers simultaneously. The admin can draft the content for the chatbot replies from the store backend.
Use Case of Facebook Chat Bot -
With the help of chatbot extension, the store owner can handle its customer queries on Facebook. The customers can search for products using various keywords. The chatbot acquires the information about the products from the store and gives them to the customers. The chatbot is always available to answer customer queries at any time of the day.
A Facebook Access Token key is required. Log in to your Facebook Business account and create an app. You don't need to pay anything for the account and app creation.
Features of Facebook Chat Bot -
- Enable or disable Facebook chatbot status.
- Chatbot can reply to many customers at once.
- The admin can set the salutation message for the users.
- The users can search for products using various keywords.
- Create replies for various messages - greeting, not found, product search.
- The chatbot can show more images of a product in the messenger.
- The chatbot can show the available options in a product.
- The users can click the store link for viewing the product on the store.
- The module supports many languages translations.
- The source code is open for customization.
Workflow of Facebook Chat Bot -
After getting the access token key from Facebook, go to Stores>Configuration>Chatbot. Set the module status as enabled, and then enter the access token and verification token keys. Enter the content for the chatbot replies - salutation, salutation message, not found, welcome greeting, and product search. Then, enter the various keywords for the product search.
Now, on the Facebook messenger, the customers can type your business page name and click get started. The chatbot will send a salutation message to the user and show a product from the store. The user can type a product name and if it matches the product search keywords, the user will see the product in the messenger.
Benefits of Facebook Chat Bot -
Admin Benefits -
The admin or the store owner can use chatbot extension for helping customers in finding products that they are looking for. The admin does not need anybody to write the replies to the customers on Facebook. The chatbot is available 24x7 for any region or time-zone.
Users Benefits -
The customers will not have to wait for anybody to get the answers for their questions. The chatbot instantly finds answers and responses to customers. The chatbot can grab the products from the store and show them in the messenger. The customers don't have to visit for doing the product search.
Demo - You can check the live demo here.
Release NotesBack to top
- Compatible with CE: 2.1
- Stability: Stable Build
-------------------------------- Version 2.0.0 --------------------------------------
+ Admin can enable or disable the chat into their site using chatbot.
+ Admin can manage settings for Chatbot on the backend such as access token and verification token etc.
+ Admin can set the Greeting message in backend.
+ Admin can set keywords for products search in backend.
+ Admin can set Salutation message in backend