Set up bots on your Facebook business page to give information to your customers.
OverviewBack to top
Facebook has developed bots for the messenger that do communication with the customers. The businesses set up bots on their Facebook business page for giving information to their customers.
The Facebook chatbot extension will enable the admin to integrate messenger bot with the store. The chatbot can send and receive messages from multiple customers simultaneously. The admin can draft the content for the chatbot replies from the store backend.
Account and Pricing :
A Facebook Access Token key is required. Log in to your Facebook Business account and create an app. You don't need to pay anything for the account and app creation.
With the help of Facebook Chatbot extension, the store owner can handle its customer queries on Facebook. The customers can search for products using various keywords. The chatbot acquires the information about the products from the store and gives them to the customers. The chatbot is always available to answer customer queries at any time of the day.
- Enable or disable Facebook chatbot status.
- Chatbot can reply to many customers at once.
- The admin can set the salutation message for the users.
- The users can search for products using various keywords.
- Create replies for various messages - greeting, not found, product search.
- The chatbot can show more images of a product in the messenger.
- The chatbot can show the available options in a product.
- The customer can see product options( size, color) and all the images of the product.
- Option to choose a price range in which customer want to see products.
- The users can click the store link for viewing the product on the store.
- The module supports many languages translations.
- The source code is open for customization.
After getting the access token key from Facebook, the admin can set the module status as enabled/disabled, and then enter the access token and verification token keys.
Further,the admin can set the content for the chat bot replies like - salutation, salutation message, not found message, product search keywords, product search message, and welcome greeting message.
Now, on the Facebook messenger, the customers can type your business page name and click get started. The chat bot will send a salutation message to the customer and show categories, child categories, product, from the store.
After selecting the product, the customer can view the product images and product options (like - size, color etc.). The customers can also choose the price range in which they want to search the products.
The customer can type a product name and if it matches the product search keywords, the customer will see the product in the messenger.
Admin Benefits -
The admin or the store owner can use chatbot extension for helping customers in finding products that they are looking for.
The admin does not need anybody to write the replies to the customers on Facebook. The chatbot is available 24x7 for any region or time-zone.
User Benefits -
The customers will not have to wait for anybody to get the answers for their questions. The chatbot instantly finds answers and responses to customers.
The chatbot can grab the products from the store and show them in the messenger. The customers don't have to visit for doing the product search.
You can check the live demo here.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.2
- Stability: Stable Build
----------------- Version 2.0.1 --------------------------------------
+ Compatible with magento version 2.2.x.
- Compatible with Open Source (CE) : 2.1
- Stability: Stable Build
-------------------------------- Version 2.0.0 --------------------------------------
+ Admin can enable or disable the chat into their site using chatbot.
+ Admin can manage settings for Chatbot on the backend such as access token and verification token etc.
+ Admin can set the Greeting message in backend.
+ Admin can set keywords for products search in backend.
+ Admin can set Salutation message in backend