TOTAL:
$65.00
Compatible With: Community 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
1.0.0
Type:
Stable Build
Updated:
04 July, 2017
Categories:
Extensions, Customer Support, Live Chat
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Safari Mac: 7, 7.1, 8, 9 IE Windows: 10, 11, 8, 9
License Type:

Overview

Chat System allows you to set up live chat system in your web store. The customers can do real-time conversation with chat agents. 

Other Extensions by WebKul SoftWare Private Limited

Overview

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Chat System extension allows the store owner to set up live chat messaging in its store. The customers can do real-time conversation with the chat agents. The customers can use chat system for receiving immediate answers for their questions. The admin can create different chat agents who can handle and reply to the customers from the backend.

Using the chat system, a customer will get the required information faster as compared to an email or support ticket. The chat system extension automatically assigns customers to the available chat agents accordingly. Every chat agent will have an even number of customers. The chat system allows the agents to do chatting with multiple customers at same time.

Note: - There is no 3rd party extension used in this module.

Use Case of Chat System -

With the help of chat system extension, the store owner can serve its customers better. So, instead of sending an email or creating a support ticket, the customers can now resolve their issues or doubts by using the chat communication platform. Since the chat system allows the customers to send and receive messages instantaneously. The customer can quickly log in from the chat window, send a message to the available chat agent and receive the answer. The queries can be of any kind such as pre-sale inquiries, after-sales support, or anything related to the products.

Features of Chat System -

  • The customer can do quick login & registration from the chat window.
  • The admin can create various chat agents for managing the queries.
  • Users and agents can view their chat history conversation.
  • The admin can view the complete chat history of the users & agents.
  • Chat agents can view & reply to multiple customer queries at once.
  • The admin can set a name for chat system which will appear on the frontend.
  • The customers can upload an image for the chat profile picture.
  • The admin can upload an image for the chat agent.
  • Customize chat window background using color or an image.
  • Color customization available for chat window, header, list and, text.
  • Chat status can be set as online, busy or offline.
  • Sound alert notifications available for any new chat message.
  • Date and time of the message sent and received.
  • Pop-up notifications will appear on top for any new message.

Workflow of Chat System -

After doing the module installation successfully, go to backend admin panel for configuration. Navigate through Stores>Configuration>Chat System Configuration.

First, you need to do the server the settings, where you have to enter the hostname and port number. Set a name for chat system and upload image file for the profile. Click Start Server to make chat system live.

Second, if you want to do color customization for admin & user chat windows. Select colors for chat window header, text, list or background.

Third, you need to create chat agents by navigating through System>All Users>Add New User. After entering the user details, select ChatSystem option in User Role.

Now, when a logged in user sends a new message, that user will be assigned to any available chat agent. From the backend, the assigned agent will get a pop-up message on the screen and answer the query.

Benefits of Chat System -

Admin Benefits -

It allows the store owner to serve its customers better by responding to their queries promptly. The admin can even add different agents for efficiently managing the customer queries. The admin can view the complete chat history conversation of the chat system.

Users Benefits - 

The customer receives immediate replies for their queries. They can even change their chat status as - online, offline, busy. They can even view the name of the assigned chat agent. From My Account section, the customers can also view the chat conversation history.

Release Notes

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1.0.0:

  • Compatible with CE: 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 1.1.2 --------------------------------------
    - bugs solved
    -------------------------------- Version 1.1.1 --------------------------------------
    + User Interface bugs fixed
    -------------------------------- Version 1.1.0 --------------------------------------
    + Admin can create different agents to whom he can alot customers to chat
    + Frontend layout
    + Customer can download their conversation in PDF format
    + Customer can report to manager if agent is not replying good.
    + Customer can rate and comment on agent profile.
    + When there is no agent is available then admin get an email with the message.
    + admin can check the agent details in a grid.
    -------------------------------- Version 0.1.0 --------------------------------------
    + Ajax driven real time chat support system
    + Sound support for new message
    + All chat saves in magento .
    + Admin can filter the chat as per his ease
    + available option
    + Buddy List
    + flat design and easy to use both for customer and admin
    + easily customisable skin and template
    + chat window size can be increased and decreased.
    + View chat history using scroll .

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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