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TOTAL:
$65.00

Overview

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Chat System extension allows you to set up a live chat messaging feature on your web-store. With a chat system, the customer can communicate in real-time with the store owner or agent. The customer can use the chat system for receiving instant & quick answers to the questions. The admin can create different chat agents who can handle and reply to the customer queries from the store backend. Providing the customer to get all the answers to their queries and doubts instantly.

 

Business Value

Before purchasing products there are lots of queries and doubts that customers face before making up their minds to go for the product. It will be good if the website has a feature where the customer can directly ask the queries related to the product from the store agents helping them to make a purchase.

With the help of the chat system extension, the store owner can serve its customers better and faster. Because, instead of sending an email or creating a support ticket, the customer can now resolve the issue or pre-sale doubts by chatting with the store owner directly. The chat system allows the customer and store owner to send and receive messages on a real-time basis.

 

Features List

  • The users can log in or register from the chat window.
  • The admin can create various chat agents for managing the queries.
  • Users and agents can view their chat history conversation.
  • The admin can view the complete chat system history from the back-end.
  • Chat agents can view & reply to multiple customer queries at once.
  • The admin can set a name for the chat system.
  • Upload an image for the chat profile picture.
  • Customize chat window background using color or an image.
  • Colour customization available for chat window, header, list, and, text.
  • The module supports many language translations.
  • Chat status can be set as online, busy, or offline.
  • Sound alert notifications available for any new chat message.
  • Date and time of the message sent and received.
  • Pop-up notifications will appear on top of any new message.
  • Send and receive file attachments for image, document, or zip file. 

 

How Does The Extension Works?

Start/Stop Chat Support

Set a name for the chat system and upload an image file for the profile. Click the Start Server button to make the chat system live.

 

Customize Customer Chat Window

The admin can easily set up the front-end chat window from the backend panel easily. Here the admin can set the position of the chat window to be displayed on the frontend, can change the background image of the window, can change the header color of window and text as well.

 

Create Multiple Chat Agents 

The admin can easily create multiple chat agents for its store. The chat agents can answer the customers’ queries from the Magento backend. The admin needs to enter complete agent information for records. As well as the admin can assign different user roles to agents like Chat Managers as well as chat agents.

 

Quickly Start Chat From Storefront

The customer can easily communicate with chat agents and clear out their queries and doubts from the window itself. The customer needs to login to the web store for starting up the conversation with chat agents. The customers can also update their profile picture anytime that will be displayed on the chat window.

 

Upload File Attachments

The customer can attach relevant files from the chat window, give feedback to the agents, can change their availability status, send emojis, and also in case of any miscommunication the customer can report the agent to the admin.

 

Auto Assign Chat Agent

The admin or an assigned agent needs to login to the Magento backend for replying to the messages. The agents can view the list of online customers that have been assigned to them. Every customer is assigned to a chat agent automatically. The chat agents can also send file attachments to the customers. The chat agents can click the attachment icon for sending an image, document, or a zip file to the customers.

 

Agent Feedback & Ratings

The admin can also view the ratings and feedback of the agent given by the customers from the chat window. The admin can also delete, approve, and disapprove any rating and feedback from the Action drop-down list. Also, the admin can view the chat reports submitted by the customers.

 

Benefits

For Store Owner

  • It allows the store owner to serve its customers better by responding to their queries promptly. 
  • The admin can even add different agents for efficiently managing customer queries.
  • The admin can view the complete chat history conversation of the chat system.
  • The admin can view the feedback, ratings & reports given by the customer to the agent.

 

For Customers

  • The customer receives immediate replies to the queries.
  • The customer can even change the chat status as - online, offline, or busy.
  • From My Account section, the customer can also view the chat conversation history.
  • The customer can report the agent to the admin.
  • The customer can also give feedback and ratings to the agent.

 

Live Demo

You can check live demo from here

 

Support Policy

  • You get free 3 months of technical support included
  • You can buy 6 or 12 months extended support agreement
  • For issues, please create a ticket or send an email to support@webkul.com.
  • Free lifetime updates of the module

Technical Specifications

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Seller profile

WebKul SoftWare Private Limited

Seller contact

E-mail

Integrator

Current Version

3.0.0

Magento platform compatibility

Open Source (CE): 2.1, 2.3

Commerce on prem (EE): 2.3

Commerce on Cloud (ECE): 2.3

Type

Stable Build

Updated

04 September, 2020

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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3.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Compatible with Commerce on prem (EE) : 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.3
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 3.0.0 --------------------------------------

    + Version updated

    -------------------------------- Version 2.1.0 --------------------------------------

    + Compatible with Magento 2.3.x.

    -------------------------------- Version 2.0.5 -------------------------------------

    - Fixed ACL permission issue to chat agent for viewing the chat history.
    - Fixed some minor issues.

    -------------------------------- Version 2.0.4 -------------------------------------

    + UI changed.
    + Emojis Supports.
    + Customers can give feedback to the agent.
    + Customer can report about chat to Admin.
    + Customer can view the Agent's Rating Chart.
    + Admin/Chat Managers can assign the chat to Chat Agents.
    + Admin can approve/disapprove feedbacks of agents.
    + Agent can view his/her Chat Dashboard.

    -------------------------------- Version 2.0.3 --------------------------------------

    - Minor Issue Fixed.

2.0.2:

  • Compatible with Open Source (CE) : 2.1
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 2.0.2 --------------------------------------
    + Buyer and Admin can send image or file attachment.
    -------------------------------- Version 2.0.1 --------------------------------------
    + Socket.io & KnockoutJS based real time Chat System.
    + Admin can Stop & Start Chat Server.
    + Admin can update Chat Window skin.
    + Admin can set his image & name to display on frontend.
    + Admin can clear chat history.
    + Admin can change his status to Active, Busy & Offline.
    + Customers can login using chat window.
    + Customers can register using chat window.
    + Customers can change their profile image.
    + Customers can load their chat history.
    + Customers can update their chat status.
    + Customers can enable & disable chat notification sound.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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