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Auto Cancel Order



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With the Auto Cancel Order extension, the store owners can now perform automated order cancellation based on the collection of pending or processing required order statuses, set up cron jobs, save time and effort to manually cancel orders, and provide both admin and customer with instant customer response through auto-generated emails.

With unique order conditions such as pending and processing only by setting up the appropriate order length. With the aid of the Auto Cancel Order extension, these orders are automatically cancelled after a specified time period. In addition, both the administrator and the customer will receive an auto-generated copy of the order cancellation text. First of all, the module is very helpful in saving the store owners' time by excluding them from cancelling each and every order manually.

In cases involving some technical glitches, such as a web store collapse or an uncertain payment gateway error. Secondly, for certain order cancellations, they provide direct feedback to the customers via email at the same time.


Business Value 

In the last decade, what has led online businesses to rise exponentially and to play a key role in the next one is their dependence on automation. Not only does it sound repetitive, manually cancelling each and every order can become a complete task in itself. A sheer waste of your resources, your online store's manpower.

Automated order cancellation of selective order statuses pending or processing while dealing with uncertain technical glitches performs and discards all such incomplete fetched orders in one stage. In addition, provide all your customers with immediate auto-generated custom email responses for order cancellation at once. Thus, enhance your customer relationship with the aid of this module and develop impactful communication.


Features List

  • Saves the time and effort of manually cancelling orders.
  • The admin can set the order duration time in minutes to get all the last orders placed in this interval auto-cancelled.
  • The admin can choose order status pending and processing or either one of it for cancellation.
  • The cron automatically cancels the order based on the selected order status.
  • Choose the email template for both the admin and customer email notifications.
  • The admin and customer will receive instant order cancelled notification via email.


How Does The Extension Work?

Define Order Duration Lifetime 

The admin will configure the cron extension to set the cron and cancel all orders in bulk. The orders with the selected order status are immediately cancelled after that. In addition, the administrator has to select the pending or processing order status to auto-cancel the orders.

Set the last-minute order lifespan, and only orders within the specified time period will be cancelled. It is possible to set the order duration in minutes, which makes the order cancellation list extremely accurate.


Configure Recipient Email Notifications 

Email settings such as the email recipient may be configured by the administrator to get informed after the orders have been cancelled. The admin may also select a template to send an auto-order cancellation email notification to customers.

Both the admin and the customer relevant to each order cancellation are sent instant email updates. The module limits the number of clicks and saves time and effort to submit bulk order cancellation emails manually. For multiple order cancellations for the same customer, different emails are sent, which prevents any misinterpretation of the cancelled order.


Approve Automated Order Cancellation

The table instantly shows a full order list of all the cancelled orders. Using filters and appropriate fields, such as customer name, email, order ID, the admin may narrow down the search. When the order place request was made by the customer, the purchased date provides details. With the aid of the order ID included in the mail, customers will recognize which product has been cancelled.



For Store Admin

  • To get all the last orders put in this interval auto-cancelled, the admin may set the order duration time in minutes.
  • The admin will receive notification of the cancelled instant order via email.
  • The admin may select the pending order and processing status or cancel any one of them.


For Customers

  • When an order is cancelled, the customers get informed by email.
  • With the help of the order ID included in the mail, customers will recognize which product has been cancelled.


Live Demo

You can check the live demo from here.


Support Policy

  • You get free 3 months of technical support included.
  • You can buy 6 or 12 months extended support agreement.
  • For issues, please create a ticket or send an email to support@webkul.com
  • Free lifetime updates of the module.

Technical Specifications

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Seller profile

Webkul Software Private Limited

Seller contact


Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.4 (current)

Commerce on prem (EE): 2.4 (current)

Commerce on Cloud (ECE): 2.4 (current)


Stable Build


01 September, 2022


Extensions, Shipping & Fulfillment, Order Management (OMS)

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.4
  • Stability: Stable Build
  • Description:

    - Fixed minor issues.


  • Compatible with Open Source (CE) : 2.4
  • Compatible with Commerce on prem (EE) : 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.4
  • Stability: Stable Build
  • Description:

    + Compatible with Magento 2.4.x
    + Admin can set order duration time in minutes.
    + Order will be cancelled after the given time.
    + Allow Admin to choose order status "Pending" & "Processing".
    + Cron Automatically cancel the order based on selected order status.
    + Admin and customer will receive order cancelled notification via email.


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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