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Overview

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Accordion FAQ extension adds an easy way to use the FAQ section of your online store with jQuery powered animation. It allows the merchants to create frequently asked questions and answers for their shoppers. In this extension, the store admin can add multiple questions and update the FAQ section. The admin can add an FAQ group and select questions for that group. After that, the admin can show the FAQ group on CMS pages. On the storefront, the customer will view an accordion-style animated FAQ section and click the question to view the answer.

 

Business Value

FAQs are a list of commonly asked questions and answers designed to anticipate your customer needs and answer any questions they may have. FAQs are used to pre-answer the most common questions of the customers. By using this extension, the store owners can pre-answer the general questions of the customers. These answers will help the customers in resolving their pre-sales & post-sales doubts and queries. This will definitely boost up customer confidence in choosing the right product by going through the FAQs’ of the products. Also, helps the store owner to showcase the products with transparency and to earn the customers' attention.

 

Features List

  • Create a separate list of questions and answers.
  • Enables the functionality for the admin to solve customer queries quickly by providing relevant FAQs. 
  • Accordion-style animated FAQ.
  • Rich text editor for adding FAQ content with the image.
  • The admin can create an FAQ group and add multiple questions in it.
  • Different Groups can be published on different pages.
  • Multiple groups can be published on one page.

 

How Does The Extension Work?

Create Multiple FAQs

The admin can easily create & view the multiple FAQs’ under a dedicated Add FAQ option. From the grid, the admin can enable, disable or delete the FAQ. For adding a new FAQ, the admin just needs to enter the FAQ title it's sort order on-page, and the FAQ content under the WYSIWYG editor.

 

Manage FAQ Groups

The admin after creating FAQs now needs to assign them under different FAQ groups. There is a dedicated option for adding and managing FAQ groups. From the grid, the admin can enable, disable, or delete the FAQ groups. To add a new group, the admin just needs to click on the Add FAQ Group button. Now firstly the admin needs to enter the FAQ group information like a unique group code, group name, etc & set its status. After that select the FAQs’ from the list that need to be added to that FAQ group.

 

Adding FAQ Group To CMS Pages

Now the admin can post the FAQ group on any created page or create a new CMS page. The admin can add the group to show on the page by using the group code. For this the admin needs to enter this code in the content text area:

 

Showcasing FAQ Section

After saving the page the Accordion FAQ will be visible on the particular page of the website. From where the customer can clear up all the pre-sales queries they have before buying the right product.

 

Live Demo

To hands-on with the module live demo click here.

 

Benefits

For Store Owner

  • Draw the right image of your brand for website visitors, to correct all possible misconceptions.
  • Add multiple FAQs’ as per various FAQ groups to help out the customers to understand the products better.
  • Eliminate any doubts your customers may have and level up your income.
  • Showcase the FAQs on various pages with vivid animation.

 

For Customers

  • Boost up customer confidence in choosing the right product by going through the FAQs’ of the products. 
  • Resolve pre-sales and post-sales queries of customers.

 

Support Policy

  • You get free 3 months of technical support included
  • You can buy 6 or 12 months extended support agreement
  • For issues, please create a ticket or send email to support@webkul.com
  • Free lifetime updates of the module

Technical Specifications

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Seller profile

WebKul SoftWare Private Limited

Seller contact

E-mail

Integrator

Current Version

3.0.0

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Type

Stable Build

Updated

27 April, 2020

Categories

Extensions, Content & Customizations, Personalization & Experience Management, Product Content, Rich Media

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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3.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    + Compatible with version Magento 2.3.*.
    - Bugs fix.

2.0.2:

  • Compatible with Open Source (CE) : 2.2
  • Stability: Stable Build
  • Description:

    -------------------------------- Version 2.0.2 --------------------------------------
    + Compatible with version 2.2.*.
    - Fixed script issue.

2.0.1:

  • Compatible with Open Source (CE) : 2.1
  • Stability: Stable Build
  • Description:

    + Fixed minor Issues
    + Compatible with version 2.1.*

2.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    + Admin can add any numbers of FAQ’s
    + Animated FAQ.
    + Editor for adding FAQ.
    + You can create FAQ group.
    + Different Group can be published on different pages.
    + Multiple groups can be published on one page.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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