Zendesk Connector

Zendesk Connector
M2

TOTAL:
$0.00
Compatible With: Community 2.2 Enterprise 2.2

Tech Specifications

Integrator:
Current Version:
1.0.0
Type:
Stable Build
Updated:
17 November, 2017
Categories:
Extensions, Customer Support
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 44 Windows: 42, 43, 44 Firefox Linux: 38, 39, 40, 41 Mac: 38, 39, 40, 41 Windows: 38, 39, 40, 41 Opera Linux: 7.1, 8, 9 Mac: 7.1, 8, 9 Windows: 7.1, 8, 9 Safari Linux: 7.1, 8, 9 Mac: 7.1, 8, 9 Windows: 7.1, 8, 9 IE Windows: 10, 11, Edge
License Type:
Open Software License 3.0 (OSL-3.0)

Overview

Zendesk Connector for Magento 2 allows a close integration between any Magento 2 store with Zendesk.

Overview

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Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement.

This extension provides an effective and efficient connection between your Magento Store and your Zendesk account. The extension will allow your clients to open support tickets right from the contact us form or their account dashboard in a simple and straight forward manner. The support tickets' statuses will be visslbe in Magento admin module and updated accordingly. At the same time, you will be able to respond and provide support form your Zendesk Account and this will be updated in client's dashboard's. This extension will allow you to manage all the Support Tickets in your Zendesk account by pulling actual client information in a nice widget that will be visible next to support tickets.

Please Note: In order to use this extension you will need to have an active subscription with Zendesk. If you don't have an account yet  you can register at Zendesk.com. At the website you will be able to select a plan that may best suit your needs. These fees are additional to the extension.

 


The Widget will contain the following information:

Customer information

  • Email
  • Lifetime Sales
  • Customer Group
  • Customer Since

Order Information

  • Order Creation Date
  • Order's Store
  • Billing Address
  • Shipping Address
  • Payment Method
  • Shipping Method

Order's Item information

  • Name
  • Sku
  • Status
  • Original Price
  • Price
  • Qty
  • Subtotal
  • Tax Amount
  • Tax Percent
  • Discount Amount
  • Row Total


On the Magento Side, the extension allows your clients to create support tickets, even if they are guest buyers! Your Magento admin will be able to pull support tickets per client and also if they are related to a particular order. Your Buyers will have the opportunity to access their support tickets from their account dashboards quickly. Posting an update will be possible as a post to a thread directly in the ticket history that each buyer can pull when looking at the support tickets’ history.

 

This solution is provided by Wagento, a Solutions Enterprise partner of Magento, with more than 5 years of successful experience.

 

Release Notes

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1.0.0:

  • Compatible with CE: 2.2
  • Compatible with EE: 2.2
  • Stability: Stable Build
  • Description:

    First Version of Zendesk Connector
    Seller Features:
    * View open tickets for an order.
    * View opened ticket by customer.
    * Connect Magento CUstomer ORder infromation with Magento 2 Connector in Zendesk agent portal.
    Customer Features:
    * Open support tickets.
    * Open tickets for order support.
    * Get FAQ access from Zendesk Help Center widget.
    * Access to Help Center.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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