This extension enables a help desk feature in your site that enhances your store with a customer support system to improve customer interaction with your store.
OverviewBack to top
With the Help Desk extension, customers can open a ticket related to any issues they may be facing. In addition, the customer can communicate with customer support agents to solve their ticket issues, complaints, queries, and problems. Whenever a new ticket is created, the customer and customer support agents will get a notification email for every new ticket and response to the ticket. The customer and customer support agent will receive a copy of the chat as they reply to each other.
In the back-end, customer support agents can change ticket statuses, ticket type(category type), ticket priority, ticket agent, and ticket agent position. Also customer support agents can see tickets created by customers and their responses to the customer support agent's messages.
For customers to create a ticket, customers have to login into your website. They will find "Your Ticket" tab in Account Dashboard where customers' can create a ticket related to their issues. On top of that they can see their previous tickets and conversations with customer support agents, and get email notifications.
- Allow customers to create a ticket and communicate with customer support agents.
- Customers can select the priority of the ticket.
- In the back-end, customer support agents can change ticket statuses, ticket type(category type), ticket priority and more.
- Customers and customer support agents will receive an email when the ticket is created or updated.
Question: How does this extension work?
Answer: You enable/disable this extension from the back-end. There is a system where customers have to create a ticket and communicate with customer support agents and solve their issue.
Question: - Can admin and/or customer support agents create a ticket?
Answer: - Definitely, admin and/or customer support agents' can create a ticket for a registered customer from the back-end.
Question: - Can a customer set a priority of ticket?
Answer: - Yes, the customer can set the priority of the ticket while creating one.
Question: - Can customers reopen a closed ticket?
Answer: - No, only admin and/or customer support agents reopen a closed ticket.
Question: - Can I run this on my development site, too?
Answer: - Yes, Help Desk extension works for development as well as on a live site.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.2
- Stability: Stable Build
Compatible with CE: 2.2
Stability: Stable Build
- Initial release