Overview
Back to topThe Velaro chat engagement platform collects and unifies first-party data from the following engagement channels: Live Chat, Messaging, Chatbots, Co-browsing, Secure Form, Texting, Feedback, Voice, and Knowledgebase.
Privately held since 2000, Velaro provides no-code key business stack components for conversational marketing and automation that personalize experiences for your online prospects and customers.
Velaro serves the world’s best-known brands, including Liberty Mutual, LG Electronics, Danone, Generac, Markel Corporation, Boeing, Philips, Sanyo, NHS24, Idemia, Cincinnati Bell, Publix, Ecentria Group, Hostway, Monster.com and Kodak.
This extension adds the Velaro deployment code to your Magento website and allows you to easily configure it in the Magento admin interface. By adding this extension, inline chat will appear on website store. The deployment code works by taking in the configured Velaro SiteID/group identifiers and loading the appropriate assets to display chat on your website. Inline chat will display at the bottom right of your website, allowing your customers to easily connect with you and communicate in real time.
Account & Pricing
While this extension is free, a separate Velaro account is required to use this extension. You can get a Velaro free trial account here.
Features
- Visitor tracking
- Queue and round-robin routing
- Configurable chat engagement workflow
- Branding and surveys
- Campaign and conversion tracking
- Performance Reporting
- CRM Integrations
- Surveys
- Canned Responses
- File transfer
- Co-browse
- Customizable chat display
- PCI Secure Form
- HIPAA Compliance
- Self-service widgets
- Chatbots
- Natural language question answering
- Knowledgebase and Portal
- Messaging channels
- 2-way SMS texting
- Click-to-call & Call-me-back engagements
- Voice call tracking and live agent availability management
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.6
Adobe Commerce platform compatibility
Magento Open Source: 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
01 February, 2024
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.6:
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Update version for app to no longer be stale on the marketplace.
1.0.5:
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Updated extension to be compatible with Magento Open Source 2.4.
1.0.3:
- Compatible with Magento Open Source : 2.2 2.3
- Stability: Stable Build
-
Description:
Relaunch extension
1.0.2:
- Compatible with Magento Open Source : 2.2 2.3
- Stability: Stable Build
-
Description:
Initial launch
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor