Universal Chat

Universal Chat
M1

TOTAL:
$0.00
Compatible With: Community 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2

Tech Specifications

Integrator:
Current Version:
1.0.0
Type:
Stable Build
Updated:
04 July, 2017
Categories:
Extensions, Customer Support, Live Chat
License Type:
GNU General Public License 3.0 (GPL-3.0)

Overview

Connect your Magento store to Telegram Messenger for Live Chat and real-time analytics

Other Extensions by Comelite IT Solutions LLC

Overview

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Universal allows you to chat with your online customers from your mobile while they visit your website. You don't have to hire a support center to monitor your website 24/7 or worry about not being able to respond to clients; with Universal, you can take your site with you, everywhere. A free Universal account is required. 

Universal is installed on your Telegram Messenger. Telegram offers a wide variety of apps and platforms and Universal works with them all, so you can use any interface that you like.

Telegram is a free cloud-based instant messaging service. Telegram clients exist for both mobile (Android, iOS, Windows Phone, Ubuntu Touch) and desktop systems (Windows, macOS, Linux). Users can send messages and exchange photos, videos, stickers and files of any type. Telegram also provides optional end-to-end-encrypted messaging.

There are multiple plans for our service, starting with our FREE plan. Business plans start at $9/month.

Not just a Live Chat Service 

Universal is not just about a live chat extension to your website. It also has real-time analytics features: 

  • You will instantly know when somebody is on your site. You can see where they are from, how they found you and what they are interested in
  • You can define goals, so you can engage at the right time. For instance, if they visit a specific product, or if they stay for a long while on your site, you will know it is the right time to engage
  • You can call the customers - you don't need to wait for them to call you.
  • Increase trust. You are much more reliable and customers feel safer when they know you are there and they can call you easily
  • Get more leads. Research showed that Universal offered 20x more lead generation than any Contact us page, and we could connect to customers that were impossible without a live chat solution.
  • Decrease your costs. Live chat costs ca. 40% less than a phone. Also, you don't need to hire a dedicated staff - with Universal you can take your website with you anywhere you go.

 

Ecommerce Analytics 

Universal offers full support Ecommerce analytics features; now you can see who is on your site, where they came from, what products they have in their cart and how much that cost. 

  • Step in and upsell products
  • See what campaign is working, which page attracts the most buyers and which ones don't
  • See what products the users have in their cart and their costs
  • And best of all, this is all live and real-time. You can step in and make a change!
  • Even features such as abandoned carts are now available, a feature you previously would need to get a separate plugin for!

  

Features of Universal Chat  

Get Started For Free! 

No time limit. No hidden fees. Add Universal Chat to your website and get started today! 

The free plan has everything you need to get your business running. 

Based on Telegram 

No need to install any software - control everything through your Telegram account! Get notifications and messages and respond to clients without leaving the platform you use every day! 

Support Center 

The Business Plan enables you to setup group chats - you can have several operators on the watch to deal with the increasing number of visitors. Operators can easily pass customers to other operators, and the visitor will not notice a thing! 

A 24/7 Live Chat Solution 

Universal enables website-mobile communications - visitors can call you from the live chat system on the website while you can send the responses from your phone. This means you can reduce offline hours and offer customer service without hiring an extensive service support staff. You can now take care of your clients - anytime, from anywhere. 

Know what's going on your site 

Universal gives you the pulse of your website in real-time. Not only can you talk to your clients, but you can also see the visitors online, the pages they are visiting and the source where they came from, allowing you to step in efficiently to convert them to customers 

Proactive Chats 

With Universal, you don't have to wait for the visitors to call you - you can call them! Universal can alert you when users stay for too long on your website or when they visit certain pages, and you can step in to maximize the conversion rate. 

Tightly Connected to Analytics

Universal offers a great website analytics tool which offers you real-time information about your currently online visitors. This allows you to get full visitor profile: which country they are from, how they found your website and what pages they are visiting. 

Custom Visitor Alerts 

Want to know when customers visit a specific page or a specific product so you can engage with them? Universal allows you to define "Goals" and makes full use of this feature. Define goals in Universal will alert you on your Telegram as soon as they are triggered! 

Improve Your Efficiency 

Universal gives you constant, real-time reports. As such, you can easily learn: 

  • Which pages are visited most? And which pages are not working well?
  • What are the most successful products?
  • Which issues need to be improved?
  • Are there any bugs, non-functioning parts or missing links on your website?

The Best Solution for Mobile Phones 

Smartphones have a small display size by nature. This calls for solutions customized for phones to respond to user expectations. Universal allows customers to gracefully take their conversation to Facebook Messenger or Telegram if they prefer that to the web interface. 

Facebook Messenger 

If your visitors have Facebook Messenger installed, then calling you from there is just a tap away. Users can call you via the Messenger app, and you would get the messages on your Telegram! You are also able to reply to them from Telegram! 

Telegram Connection 

If your visitors have Telegram installed, then calling you from there is just a tap away. They can either call you directly on your channel, or Universal can alert you and send you the visitor's name. This scenario is useful if you have several operators who should be notified. 

Dedicate Operators 

Universal allows you to assign different operators to different web pages! This means you can have one operator for the Products section, and a different operator for the Services section, effectively allowing you to improve customer service by assigning dedicated workforce 

Blacklisting 

Worried about spam? Universal allows you to blacklist user IPs. Don't worry - we also offer an un-blacklisting command. 

Blacklisting can also be used on your own account to exclude your IP - so no false alerts are sent to operators when you are checking on your own website. 

Offline and Online 

For those who cannot offer 24/7 support - no worries. Take the chat offline with a single command and bring it back in the same way. Your visitors will see a notice that you are offline and typically won't expect responses from you, but they can leave their messages anyway.

  

Click here to see installation instructions.

Release Notes

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1.0.0:

  • Compatible with CE: 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2
  • Stability: Stable Build
  • Description:

    Hi
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Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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