extensionicon.png

Support Ticket
M2

TOTAL:
$79.00

Compatibility

Magento Platform
Open Source (CE)
2.1, 2.2, 2.3

Tech Specifications

Current Version:
1.0.2
Type:
Stable Build
Updated:
29 July, 2019
Categories:
Extensions, Customer Support, Live Chat
License Type:
Open Software License 3.0 (OSL-3.0)
Policy:

Overview

This extension gives you the ability to serve their customers by creating a powerful ticket that allows you to centralise all tickets in a system.

Other Extensions by Unicode Systems Private Limited

Overview

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The Support Ticket extension will help to create a bridge between the customers and the support team of online stores. The most important functionality is the creation of the support tickets. It is capable of gathering buyers’ opinions from My Tickets (Add New Ticket) and distributing to certain departments to resolve in the back-end.  

The benefits that the store owners might receive are huge and include: a high level of customer satisfaction optimized workflow and effective staff performance management. Also, this extension is extremely helpful for large-scale online businesses. You can also create tickets in the administration panel. Thanks to this, after every email or direct contact you can create a ticket and continue to support the users from the administration panel.

 

Features 

  • Enable/Disable Support Ticket module via Admin.
  • Ability to create support tickets from the Admin 
  • Ability to create support tickets from the My account dashboard to interact with the support team for their concerns or issues.
  • Ability to manage tickets in a flexible way.
  • Ability to manage workflow better and assign work quickly through unlimited departments.
  • Ability to ensure speedy resolution through emails.
  • Ability to add an image to the ticket.
  • Ability to view & close tickets.
  • Ability to set Status, Department & Priority to tickets.
  • Ability to close the tickets by Admin.
  • Easily work with tickets for customers.
  • Fully responsive on Mobile, Tablet, Laptop & Desktop.
  • Powerful and user-friendly admin features.
  • And, much more.

Release Notes

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1.0.2:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Stable Build

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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