Overview
Back to topSimple Help Desk is the ideal solution for most Magento stores to manage customer interaction. Customers can easily post their queries from their account dashboard, and upload any file attachments related to their queries. Admin users can quickly review open queries and answer them. This extension covers all the essential needs of a typical e-commerce store. It is very easy to set up and doesn't require any elaborate configuration. You can be up and running with this extension in a matter of minutes.
Features
- Quick to install and launch
- Simple interface for customers to raise support tickets
- Customers can attach images and documents to the ticket
- Grid view for ticket list
- Search tickets by customer name, email, ticket title, and date range
- Ticket quick view to view the message history in a popup, right from the ticket grid
- Messages grind for each ticket with the search facility
- Delete tickets
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.0.1
Adobe Commerce platform compatibility
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
06 February, 2024
Categories
Extensions, Customer Support
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.1:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Removed depricated functions to run in Magento 2.4.6 and PHP-8.2
1.0.0:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Initial release
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor