LiveHelp® Live Chat

Compatible With: Community 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
28 January, 2019
Extensions, Customer Support, Live Chat
License Type:
Open Software License 3.0 (OSL-3.0)


Provide fast reliable chat to assist your customer. Cloud based no setup fees. Fully customizable chat layout.

Other Extensions by Sostanza s.r.l


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LiveHelp® is a professional live chat for online customer engagement. In just one click, web visitors can chat with an agent of your customer service, get real time information about products or services and have a trusted reference.

LiveHelp® has been developed by Sostanza srl, Italian software house with 20 years' experience in web communication and customers all over the world.

In e-commerce websites, a real agent's presence is the key to reduce cart abandonment and increase trust in your Brand offering to support customers in case they have issues during the purchase or payment.

In order to make this extension work, you need to create a 15-days trial account on LiveHelp® website. While LiveHelp® extension for Magento is free, please read our pricing page before confirming your subscription.


Thanks to LiveHelp® you can


  • chat with multiple visitors at the same time, saving customer care costs
  • give information in real time during the shopping
  • forward chats to other agents
  • exchange documents with your customers
  • create pre-defined answer for a quick response.


Exclusive features of LiveHelp® Extension

  • offer chat only on specific pages of your store
  • recognize customers by their name or customer ID
  • monitor in real time the customer’s cart to carry out up-selling and cross-selling actions
  • measure agents’ efficiency
  • Chat agents can log in via any modern browser or through free iOS and Android mobile apps.
  • The customizable, responsive chat window and the real-time information about visitors enable you to offer an extraordinary online customer care and shopping experience.


Once you have installed the extension and enabled the chat widget, you can change every other setting from LiveHelp® dashboard.

Release Notes

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  • Compatible with CE: 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Now agent can see logged use name and surname. Minor fixes and debug.


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Fixed bug with order tracking


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Added compatibility with PHP 5.6.31


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    LiveHelp® plugin is updated with new features and an easier setup!

    - The dynamic widgets created in LiveHelp® dashboard are now immediately available in Magento backoffice.
    - Immediate information about users: real time cart monitoring and orders tracking to measure your ROI.
    - New feature: minimize the chat button for a better user experience in your Store, even on mobile.
    - Choose the widget layout straight from Magento backoffice.

    » Customizable layout
    In WEB administrator's panel you may customize the appearance of your live chat window with logo, colors and font of your corporate image.

    » Advanced chat features
    You may customize visitor's information to better define your marketing strategies: for example terms to recognize your users or start chat in a web site page, not in popup window, etc.

    » Compatibility with all browsers and OS
    LiveHelp® chat is compatible with all major browsers: Internet Explorer (from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac.

    » File Transfer
    Transfer files directly via chat. The most common extension files (documents, images) can be sent by visitor and agent.

    » Customer service efficiency
    One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may transfer chat conversations to another agent for additional help. When the operator is offline, users can fill in a form that you will receive via e-mail.

    » Complete chat logs available in real time for each connected user.
    Immediate information about users: the web page from which the chat was requested and previous messages.

    » Recorded chat sessions
    Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer's frequently asked questions.

    » Competitive costs
    No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents. This is the only official plugin for LiveHelp® live chat


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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