Cancel Order By Customer

Cancel Order By Customer



Magento Platform
Open Source (CE)
2.0, 2.1

Tech Specifications

Current Version:
Stable Build
04 July, 2017
Extensions, Shipping & Fulfillment, Order Management (OMS)
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 40, 42, 43, 44 Firefox Linux: 38, 39, 40, 41 Mac: 38, 39, 40, 41 Windows: 38, 39, 40, 41 Opera Linux: 7.1, 8, 9 Mac: 7.1, 8, 9 Windows: 7.1, 8, 9 Safari Linux: 7.1, 8, 9 Mac: 7.1, 8, 9 Windows: 7.1, 8, 9 IE Windows: 10, 11


Simple, yet unique extension that allows the users to cancel the orders from the frontend (from My Account area).


Other Extensions by Solwin Infotech LLP


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“Cancel Order by Customer” is yet another amazing extension for Magento 2 users developed by Solwin Infotech. The name itself suggests that this plugin allows user to cancel their order once they placed it on a website. It is a must have extension that saves shipping cost and time of a store owner, as it notifies the store owner that user wants to cancel order before it shipped.

When you use this premium extension for Magento 2, it will add a “Cancel Order” link in “My account” dashboard & “My order” page. If a user wants to cancel an order, they can do it just by clicking Cancel Order link. A notification e-mail will be sent to admin about cancelled order.


Key Features:

With the aim of providing a customer centric e-commerce website, Solwin infotech provides “Cancel Order by Customer” extension for Magento 2. This extension bridges a gap between store owner and customer to get make order cancellations process smooth. A customer can easily cancel order from “My account” page if they realize about wrong item ordered OR they don’t need item anymore. In such case its good if online store allows them to cancel order which will save cost and time for both customer and store owner. This unique extension adds one small but important feature to magento store. 

Following are some key features of this extension:

  • Customer can delete orders from front side under my account section
  • Customer can add comment for cancelling order.  This help you to know the exact reason of order cancellation and thus you can improve lacking areas
  • An automatic notification email sent to admin that order had been cancelled
  • Store owner can set custom mail template from admin side for cancel order
  • Easy enable/disable functionality from backend
  • Admin can set custom display message/text

Store owner can also change:

  • Cancel order link or button text
  • Cancel order form header text
  • cancel order note text

Easy to use and manage

No technical coding skill required as it provides easy interface to manage all setting from backend



It is possible that you may have to refund or cancel order of a customer sometime, it happens as customer may change their mind after placing order due to any reason. They may cancel order if they see similar item on any other site after they purchase, so when they see something better, cheaper they just cancel their order (It hurts). Being an e-commerce store owner we are so much delighted (as always) to process the new order as soon as we can. If we are not notified that they do not want our product anymore, we will ship the item and then they return it back, ultimately we are the one paying the shipping fees without any benefits. So this is where, when we need a mediator to tell us that customer wants to cancel the placed order. This extension is that mediator to notify you about the cancellations. 

There you have it. Now you know how to provide facility to your customer for order cancellations. We hope that you don’t have to do it often, but it happens sometimes. Do not worry when it happens, there is always another order for you!



Online Documentation



Do not hesitate to reach us in any case regarding this extension. Our team is ready to help you.

Visit our support portal and create ticket.

Release Notes

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  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Initial Release:
    Version: v1.0.0


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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