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Cancel Order By Customer



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Cancel Order By Customer extension helps the customer to cancel their pending orders from the My Account dashboard & the My Order Page (front-end). The extension also adds a 'Cancel Order' link in my account dashboard and my order page. By clicking this link a customer can cancel their pending order. A customer can add comments when it is canceling its order. As soon as an order has been canceled system sends an email to the store owner. 

A customer can also easily cancel an order from "My Account" if the customer realizes about the wrong item ordered OR they don’t need an item anymore. In such a case it is good if the online store allows them to cancel order which will save cost and time for both customer and store owner. This unique extension adds one small but important feature to the Magento store. 



  • Customer can cancel pending orders from client-side under my account section
  • Customers can add comments once canceling an order.  Helps the store admin to know the exact reason for order cancellation and thus you can improve lacking areas.
  • An automatic notification email sent to an admin that order had been canceled.
  • The store owner can set a custom mail template from the admin side once cancel order processes from the customer end.
  • Easily enable/disable functionality from the Admin control panel.
  • Admin can set custom display message/text
  • Admin can set Cancel order link or button text
  • Admin can set Cancel order form header text
  • Admin can set Cancel order note text



  • 3 months of free support
  • Free lifetime updates


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Technical Specifications

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Seller profile

Solwin Infotech LLP

Seller contact



Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.0 (obsolete), 2.1 (obsolete)


Stable Build


01 December, 2020


Extensions, Shipping & Fulfillment, Order Management (OMS)

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Version: 2.0.2
    Added: Magento 2.4 compatibility


  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Version 2.0.1 :
    Added: Compatibility for Magento 2.3
    Added: The cancel order comment will directly added to the order


  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Initial Release:
    Version: v1.0.0


  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Initial Release:
    Version: v1.0.0


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Q & A

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