Overview
Back to topIntegrate your store with the most popular messaging app with powerful configurable features and user-friendly interaction! Whatsapp is the most preferred by users in many countries, not having this option means customers will need to contact you via emails or phone numbers and most probably they will be visiting other websites to get faster answers from your competitors!
Introducing Whatsapp as a communication channel in your store, you will offer them a real-time help, which will help you to keep them browsing on your store while getting answers from your agents. In this manner, you will increase the trust in your brand, improve the user experience minimizing his effort for reaching you and obviously boost your sales!
Allow your store visitors to chat with multiple departments on Whatsapp, with a simple click on the contact button appearing in all pages they will be able to ask about your products and services, and get responses from your store Admin(s) to guide them and eliminate any chance of losing customers for a missing phrase, a misunderstanding or a possible checkout issue!
Account & Pricing
A WhatsApp account is needed in order to be able to chat. The account is not created during the installation of this extension. If you are not registered, you can download Whatsapp from here or from your phone store. This is a free service at this moment!
Feature Highlights
- Contact chat Whatsapp button appears on all pages
- Chat window with multiple contacts
- Configure from Admin the contact numbers and add as many numbers as you need!
- Upload an image for each contact you add
- Configure the message that your visitor will start with
- Set a title of the chat window and button
- Custom CSS to reposition or style the button as you like
- Product Whatsapp share button
- Configure sharing product details using attribute codes
- Change the icon image of the share button
- Change height and width of the share button
Below features are new, they are available only on 1.0.1
- Configure contact button to appear on certain or all devices
- Configure contact message to include the visited page link
- Configure contact button to open always the last agent chat window
Product Share
In many cases, visitors feel they need to ask for someone's opinion regarding a product, or just show their friends what they are planning to buy, ask their partners if they would like his product as gift, etc.. Product sharing is done for different scenarios and it is happening right now on your store but in many cases not in the right way!
Many customers don't prefer going to the link of the product when sharing, and this is why you are not getting visits to your store from their referrals, normally a screen-shot with their devices is much faster than scrolling to the address and copy-paste it in the other windows. But introducing a single Whatsapp share button for every product will be, obviously, even better for their experience! besides increasing visits to your store and of course, getting more potential customers!
You can control the Whatsapp share button to show for products belonging to specific categories only, or for the whole catalog. In addition, this is the only extension where you can customize any starting message you want including any product attribute anywhere in the message text! Unlike many extensions from this category, this one will be able to open the Whatsapp app in the mobile devices without having any caching issues
Functionality & Management
From your store configuration go to Softomars > Whatsapp to find the available configurations for this extension. You will be able to enable the sharing button for all catalog or just for specified categories, change the button image to make it more suitable with your theme! control the dimensions of the share button, set the format of the starting share message and the UTM parameter to be included in the shared URL!
The chat contact button is configurable as well! you can disable or enable it, change or remove the title, set the starting chat message and the most interesting part is that this is currently the only extension offering contacts management in the configuration area! so, from the same page you can easily manage contacts, add, remove or edit any contact, attach, view or remove images. If a single contact is chosen the button will automatically open the chat directly to the contact's number, so that no need for the customer to select when there is only a single contact however when more contacts are added, the customer will open a chat list window when clicking on the Whatsapp button, then he will be able to chose the contact to start the conversation with. If returning to last agent chat window is enabled the chat list will not be expanded on the next click, instead the last chat window will be opened directly. You will also be able to customise using CSS your contact button using the additional CSS configuration that allows you to apply any desired styling on it!
With the new version, you can now control the contact button visibility to show only for mobile, desktop or all devices. Another cool feature is using the new parameter in the default chat message that includes the visited page url from where the button was clicked.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.8
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current), 2.3 (obsolete)
Adobe Commerce (on-prem): 2.4 (current), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
17 April, 2024
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.8:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Fix some errors
1.0.7:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Bug Fixes.
1.0.6:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
New version
1.0.5:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
new version
1.0.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
New version
1.0.3:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- fix admin configuration page styling for small screens
1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
minor bug with the contact button title
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- Fixed floating button message encoding for special characters
- Added a new feature current page url can be sent now in floating button message
- Added a new feature option for returning automatically to last agent chat without reopening the list
1.0.0:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Version 1.0.0
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor