Annex Cloud's Ratings and Reviews adds authenticity and trust and eases customer doubt to significantly increase conversion rates.
OverviewBack to top
Since 2010, Annex Cloud has provided more than 250 leading brands and retailers, including Hewlett-Packard, Bed, Bath & Beyond, G.H. Bass, Olympus and VF Corp., with the ability to engage tens of millions of their customers one-to-one at scale. Annex Cloud’s customer marketing platform provides fully integrated Customer Loyalty, Referral Marketing, and User-Generated Content solutions that work together to optimize the customer journey and deliver a unified customer experience, a greater quantity, and quality of referrals and content, and more high-quality and resilient customer relationships.
With a seemingly limitless product and service choices, customers consistently turn to research to make purchase decisions. With customers coming from numerous backgrounds it’s impossible to account for every customer's questions, concerns and what type of content will influence their choice the most. And if customers can’t find what they’re looking for on your website, they will look elsewhere. Without a designated channel, brands, companies, and retailers are limited in their ability to control the types of content potential customers will see.
Annex Cloud Ratings and Reviews creates a channel to solicit and collect valuable pictures, reviews, and ratings from current customers. User-generated content addresses customer concerns, offers a channel to get product and service reviews from first-hand sources, and offers inspiring pictures at the moment of purchase to increase conversion and boost customer satisfaction.
Accounts & Pricing
Annex Cloud delivers configurable loyalty solutions. All extensions are free to download and install and fees are applicable only for the services which you can avail after creating an Annex Cloud account upon the installation of extensions. There are several variables to consider with our pricing:
- We use a SAAS based subscription pricing model where customers can pay an annual fee for the module.
- Services are amortized for the length of the contract and paid annually like software as a recurring fee.
- The pricing for Annex Cloud Ratings and Reviews is typically based on site traffic.
If you are interested in speaking with us about pricing, simply fill out the Request-a-Quote Form and one of our sales managers will be in contact with you. Only a single Annex Cloud account is required for all of our extensions. In the request form above, please add a note if you require multiple extensions. Each extension has separate pricing - but we can combine modules and provide bundled pricing for customers that need/use multiple modules.
Unique Unified Platform
- Combine your Ratings and Reviews solutions with Customer Loyalty and advocacy solutions including Referral Marketing and Social Login to boost engagement across all solutions and streamline customer communication.
Benefits Of The Unified Platform
- A more seamless customer experience
- Comprehensive and unified analytics around customer engagement
- Native Referral Marketing capability enables you to easily add sharing buttons to your reviews.
- Native Loyalty Integration makes it easy to offer incentives and reward customers for participation.
- Native Social Login allows you to collect and tie social graph data to customer reviews for better insights and relevance sorting capability.
- User-Generated content solution delivers comprehensive and powerful functionality.
Ratings & Reviews
- Flexible and customizable review forms allow you to collect the most relevant and useful information.
- Annex Cloud’s proprietary Smart Engagement Algorithm makes timing your post-purchase review solicitation email easy and increases the likelihood of customers responding.
- Intuitive moderation makes with Content Checking offers assurance that your UGC content is always appropriate and on-brand.
- Review Sentiment Analysis offers an advanced look at review content and allows you to easily identify overall customer sentiment for products to inform marketing and merchandising.
- Native Customer Loyalty integration boosts participation by enabling you to reward customers for participation with loyalty points.
- Fully customized design ensures your Ratings and Reviews solution always fits seamlessly into your product pages.
Contact us to learn more about Annex Cloud's Ratings & Reviews solution, and pricing and subscription services. For additional information, email us at firstname.lastname@example.org.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
- Stability: Stable Build
Ratings and Reviews gives your merchandising, customer service, and marketing teams an unbiased view of what customers’ preferences and perceptions about your brand. This empowers them to proactively improve the overall customer experience.
Omni-channel functionality ensures the experience of both submitting and reading reviews is excellent no matter where a customer is.
Agile moderation dashboards make reviewing and approving UGC content easier than ever and significantly reduces the impact on your team.