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Smartsupp Live Chat

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today. 

Smartsupp is a combination of live chat and visitor recording, making it the only tool you’ll need to get to understand your visitors. With Smartsupp you can chat with visitors in real-time and also watch their behavior on your website. The Smartsupp plugin lets you identify details of your visitors, like their name, email, or other categories you deem important. You can see all these details while chatting with that visitor so that you know who you’re chatting with (e.g., Tom Smith, who already spent $800 on your website). The visitor has to be signed in on your website for you to be able to see the info.

Smartsupp allows you to help your visitors as soon as they need assistance. You’re able to answer their questions instantly in the on-site chat box. If you notice similar situations arising, create and use canned replies and automatic messages to save time. With this fully customizable, multi-language live chat, you can increase your sales up to five times. Watch video recordings of any visitor on your website in the Smartsupp dashboard. You’ll see their screen, mouse movements, and clicks — great for understanding the behavior of your customers. The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp helps you keep them on the right track.

 

Account & Pricing

In order to use this extension, a Smartsupp account is required which can be created inside the extension UI, or directly on our website on the Sign Up Page. You can use our chat for free but if you want more features you can choose any paid package described on our Pricing Page.

 

Features

  • A fully customizable chat box
  • Visitor recordings
  • Canned replies
  • Automatic messages and offline hours
  • Unlimited chat history
  • Multi-language support
  • Native mobile apps, both for Android and iOS

Technical Specifications

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Seller profile

Smartsupp.com, s.r.o.

Seller contact

E-mail

Integrator

Smartsupp

Current Version

2.0.4

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Type

Stable Build

Updated

03 May, 2019

Categories

Extensions, Customer Support, Live Chat

Documentation

User Guides

License Type

Open Software License 3.0 (OSL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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2.0.4:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Fix to set correct visitor e-mail

2.0.3:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Code style fix, add basic visitor information, cache re-validation

2.0.1:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Plugin release.

1.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Plugin release.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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