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Signifyd Fraud & Chargeback Protection

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Signifyd solves the challenges that growing e-commerce businesses persistently face: billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigation.

Signifyd’s guaranteed fraud protection is supported by a full-service cloud platform that automates fraud prevention through real-time, machine learning, allowing businesses to increase sales and open new markets while reducing risk. 

When a customer places an order with your Magento store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with a 100% financial guarantee against fraudulent chargebacks so you can focus on growing your business with zero fraud liability.

Signifyd's guaranteed fraud protection covers merchants against chargebacks associated with fraud or unauthorized charges. For more information on our chargeback coverage and criteria, check out our reimbursement policy.  

 

Account & Pricing

A Signifyd account is required to use the extension. Pricing is based on approved orders and volume. Please contact us at sales@signifyd.com or chat live with our team at www.signifyd.com for pricing and account information . 

 

Benefits:

Zero fraud liability

When we approve an order, we stake our name on it. Every Signifyd transaction is guaranteed to contribute to your bottom line, so you can maximize your revenue without the risk. If you receive a fraudulent chargeback, we pay you back within 48 hours including chargeback fees & shipping.

Ship more

With Signifyd's industry leading approval rates, accept more domestic and international orders that you would normally decline.

Automate your back office

Skip the research and the wait for a customer call-back. We'll also automate your back office so that orders are fulfilled automatically. Every decision comes with a detailed summary that provides insight into our fraud analysis. 

A few steps to get started

Save time and resources by installing the app to integrate with Signifyd and start seeing orders come in with full data enrichment.  

 

Features:

Automatically send orders to Signifyd for fraud protection

When a customer places an order with your Magento store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with a 100% financial guarantee against fraudulent chargebacks so you can focus on growing your business with zero fraud liability.

Configure order workflows based on Signifyd’s guarantee decision

Save time and resources by automating your back office based on Signifyd’s approve or decline decision, automatically shipping good orders and canceling fraudulent ones. Choose from several different workflow configurations to fully or partially automate your order fulfillment. Easily configure workflows to automatically update the order status or capture, cancel, and/or void the order based on Signifyd’s decision.

Quickly Access the Signifyd Case From the Magento Order Grid

Get quick access to the Signifyd case directly from Magento. Each order is linked to the Signifyd case, enabling quick access to view our fraud analysis, request a re-review, or submit the order for reimbursement.

Never pay for orders you don’t ship

If an order is canceled in Magento, we will automatically cancel the guarantee in Signifyd so that you only pay for orders you ship.

Technical Specifications

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Seller profile

Signifyd

Seller contact

E-mail

Integrator

Signifyd

Current Version

3.7.0

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3, 2.4

Commerce on prem (EE): 2.0, 2.1, 2.2, 2.3, 2.4

Type

Stable Build

Updated

10 November, 2020

Categories

Extensions, Payments & Security, Fraud

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

User Guides

License Type

MIT License (MIT)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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3.7.0:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Signfyd's Fraud Extension for Magento is now compatible with Magento 2.4!

3.6.1:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Support async payment detail updates from payment processors

    update product mapping to handle edge case of dual product item listing

3.5.2:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    - fixed installation issue
    -added enhanced logging for debugging

3.4.4:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    fixed an issue that affected webhook processing and a weakness around fulfillment updates that affected a small number of merchants

3.4.3:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Bug fix for the magento cron when polling for cases in a pending status

3.4.2:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    integration tests and FPC fix

3.3.0:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    When you fulfill an order it's automatically synced to Signifyd
    When the extension unholds an order, a comment on the order is added
    The version number of the extension is displayed on the settings page

3.2.0:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    The Signifyd order comments have been cleaned up and improved
    Restricted orders states are now configurable in the extension
    Restricted payment methods are now configurable in the extension
    The Signifyd logs have been consolidated into a single file for ease of use
    Updated the readme to include install and developer documentation
    Added logging for payment helpers
    Added compatibility support with all PHP 7 versions

3.0.3:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    updated avs and cvv mappings for paypal payflow, braintree, and auth.net

3.0.2:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Fix for missing recipient object for digital orders
    Fix for HMAC validation errors on multi-site Magento configurations
    Improvements to the cron retry jobs
    Fix for issue that displays the error message when Magento tables have a prefix

2.4.1:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Fixed errors when creating a case when using Authorized.net direct post via Magneto admin
    Adding logging for when an order cannot be updated by the extension
    Updated the composer installation to avoid issues when installing the extension on very large sales order tables.

2.4.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    New fields are now sent to Signifyd (discount codes, shipping method, isDigital)

2.3.1:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Fix for Magento 2.2.4 where some guest orders are not submitted to Signifyd

2.3.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Improved Collection of Payment Details
    Includes additional support for fetching payment details from specific payment gateways (Auth.net, Paypal Payflow, Braintree, Paypal Payflow Link, and Paypal Payment Advanced). Also, supports the ability for merchants on other payment gateways to pass payment details to the Signifyd extension for case creation.

2.1.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    New Workflow Action
    Includes support for sending orders to Signifyd for review but disable workflow actions. A new workflow action is now available in the extension settings page, "Do Nothing". This action allows for all orders to be sent to Signifyd, however, the order status will not set to "On Hold" or updated once decisioned by Signifyd.

2.0.8:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    Fixed a bug with missing billing information for certain payment gateways
    Fix to ensure we retrieve cardholder name even when card data is not available.

2.0.6:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    - Enhancement to automatically exclude for Signifyd Guarantee non-credit card-related payment methods (wire transfer, ACH, check, cash, etc)
    - Fixed issue with Payflow Express Checkout
    - Fixed issue with missing IPv6.
    - Improved logging - the Signifyd Connect logs are now separate from the Magento system.log.

2.0.4:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    Support for multiple Magento stores configuration

2.0.3:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    fix for an issue with item quantity

2.0.2:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    fix for issues with card holder name

2.0.1:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    - Fixed a bug related to installations on Enterprise Edition 2.0.10
    - Removed temporarily the dynamic generation of the webhook URL

2.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    Enhancements
    - We've enhanced our automation so that when an order is placed on your store we will immediately place the order on hold ensuring you never ship an order we have not reviewed for Guarantee.
    - We've streamlined and simplified the configuration process for the plugin so that you can get up and running quickly.
    - Each configuration option now includes help hints and descriptions to help you get setup quicker

1.3.5:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Compatible with Commerce on prem (EE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    The plugin now displays the Magento store's webhook URL necessary to configure the webhook from the Signifyd Webhook settings page.

1.2.1:

  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    Updates to support stores on Magento 2.1

1.2.0:

  • Compatible with Open Source (CE) : 2.0
  • Stability: Stable Build
  • Description:

    View when Signifyd updates an order’s status - When an order’s status is updated by Signifyd you’ll now see a comment on the order noting what status the order was changed to and why.
    Canceling an order in Magento to automatically cancel the guarantee in Signifyd - You no longer have to log into Signifyd to cancel guarantees for orders you have canceled in Magento. Once the order has been canceled in Magento we will automatically cancel the guarantee in Signifyd for you.

1.0.0:

  • Compatible with Open Source (CE) : 2.0
  • Compatible with Commerce on prem (EE) : 2.0
  • Stability: Stable Build
  • Description:

    View Signifyd's Guarantee Decision and Score on Magento's Order Grid
    Feel confident before shipping - when we make a decision on an order you'll see our approve or decline decision and score on the Magento order grid.

    Quickly Access the Signifyd Case From the Magento Order Grid
    Get quick access to the Signifyd case directly from Magento - the guarantee decision on each order is linked to the Signifyd case enabling quick access to view our fraud analysis, request a re-review, or submit a chargeback.

    Filter orders on the Magento order gridy by score and guarantee status

1.0:

  • Compatible with Open Source (CE) : 2.0
  • Compatible with Commerce on prem (EE) : 2.0
  • Stability: Stable Build
  • Description:

    Signifyd’s plugin enables merchant on Magento 2 to integrate with Signifyd in minutes, automating fraud prevention and protecting them in case of chargebacks.

    Automatically send orders to Signifyd for chargeback protection
    - Ship more with Signifyd's industry leading approval rates, accepting more orders that you would normally decline. When a customer places an order on your Magento store, Signifyd automatically pulls the order details, reviews it, and tells you whether to ship it or not.

    Configure order workflows based on Signifyd’s guarantee decision
    - Automate your back office so that orders are fulfilled automatically. Easily configure workflows to automatically process orders Signifyd has approved for Guarantee and “Hold” high-risk ones Signifyd has recommended not to ship (declined).

    Configure order workflows based on Signifyd’s score
    - Automate your back office so that orders are fulfilled automatically. Configure a score threshold to automatically place high risk orders (e.g. score is less than 500) on “Hold”, while automatically processing low-risk ones (e.g. scores greater than 500).
    Known Issues

    Limitations
    Auto-populating the Magento webhook URL:
    The Magento webhook URL is required to send back the Signifyd score and guarantee decision. In the Magento 1 plugin Signifyd auto-populates the webhook URL so that the user can copy and configure it in Signifyd. Currently, we do not auto-populate the webhook URL instead the user must generate the URL manually using the provided format in the settings menu. Example {{base_url}}/signifyd_webhooks/index/index should be formatted as http://mymagentostore.com/signifyd_webhooks/index/...

    Automatically canceling “On Hold” orders when a guarantee is declined is not supported.
    In the Magento 1 plugin a user can configure to cancel an order if Signifyd provides a declined guarantee decision. This action is no longer supported by Magento 2. It has been removed as an option in the configuration settings until Magento provides a way for us to enable this feature.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

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Q & A

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