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Route Shipping Protection

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Route empowers brands to improve their customer’s experience with real-time visual order tracking, package protection, and effortless claim filing at checkout.  Route is a free plug-and-play shipping protection app for e-commerce merchants.  We make it easy for your customers to purchase shipping protection on their order for a fraction of the cost of the cart value.  As a business, you no longer have to worry about refunding orders which aren’t delivered for customers who choose to insure their order through Route.

The Route Shipping Protection extension will add an option at Checkout to Add Shipping Protection.  If selected, the Route fee will be added to the order total.  If the covered order is Lost, Stolen or Damaged in transit, the customer will file a simple claim with Route and either be refunded the order amount or have a replacement item sent to them.  Customers have the option to visually track their order for free in the Route App.  Route will cover the cost of all lost, stolen or broken items that have been insured by the consumer, which means you can keep more of your revenue!  Route increases customer confidence at a pivotal point in the purchase process, resulting in site conversion increase.  Shoppers can buy with confidence knowing their purchase is guaranteed. Route reinforces trust in your brand and aids in purchasing decisions at the checkout page.  Allow your customers to ensure their shipments in one-click.  Increase conversion, customer loyalty, and lifetime value.

 

Account & Pricing

To use this extension, you need to create a Route Merchant account.  This is part of the installation process or can be accessed directly here.  Route is Free for merchants and no additional fees apply.  Customers who wish to add Route Shipping Protection pay on average 1% of the order total with a minimum of $0.98.

 

Features

  • Shipping Protection available to customers at Checkout
  • Protection cost-based averages 1% with a minimum of $0.98
  • One-click claim filing for customers
  • Visual package tracking
  • Customer claim tracking
  • Claim reports and insights
  • Ability to file claims on behalf of customers
  • Fast claim resolution
  • Customer receives direct reimbursement or replacement item

 

How Do I Get Started? 

To get started, click the button labeled "Add to Cart" then follow the installation guide. 

 

FAQs

  • How does Route calculate how much to charge customers?
    The amount we charge is calculated using a number of variables from the type of product to the past history of similar businesses. Customers typically pay around one percent of the cart value.
  • Who is underwriting Route?
    The route is backed by the Lloyds of London group.
  • How long does it take Route to process claims?
    We respond to claims within 24 hours and do our best to process/payout claims within 5 days.
  • Is there a contract, or can I uninstall at any time?
    You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the delete button within your apps section, you will also need to unpublish/delete the Route product as well from your store.

 

Support 

For more information, please contact our support here.

Technical Specifications

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Seller profile

Route App LLC

Seller contact

E-mail

Integrator

Route

Current Version

1.1.8

Magento platform compatibility

Open Source (CE): 2.3

Type

Stable Build

Updated

20 November, 2020

Categories

Extensions, Shipping & Fulfillment

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

License Type

GNU General Public License 3.0 (GPL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.1.8:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fix for Aheadworks OneStepCheckout
    - Fix for tracking shipping information

1.1.7:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fixed shipment cronjob
    - Modify cronjob time to run

1.1.6:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Change order creation payload to not send configurable products

1.1.5:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Improving backward compatibility

1.1.4:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fix Route Widget on backend orders

1.1.3:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Add Route asset on success page

1.1.2:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Fixing Onboarding
    Removing unnecessary logs
    Replacing wrong tokens notification

1.1.1:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Added Enable/Disable configuration
    - Added token validation to avoid invalid requests
    - Added notification to fix invalid tokens
    - Reducing the timeout to Route API

1.1.0:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Reducing merchant and quote requests
    Fixing shipment and orders reconciliation
    Fixing collected issues from Sentry
    Add a notification to upgrade the module on admin panel
    Improving exception handling
    Checking possible event loop on shipment creation
    Add compatibility with ShipperHQ
    Improve widget on backend orders
    Add Route Fee over shippable items only

1.0.36:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fix In Store Pickup validation.

1.0.35:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fix order reconcile cron
    - Fix link to onboarding at settings page

1.0.34:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Add Route Fee line to success page on Amasty Checkout
    - Fixing fallback operation integrity

1.0.33:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Add test coverage
    - Fixing order persistence
    - Fixing incompatibilities with 3rd-party extensions

1.0.32:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Removing Route Widget on pickup orders
    - Improving installation process

1.0.31:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Allow add Route Fee to backend orders

1.0.30:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fix billing notification

1.0.29:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Merchant creation improvements

1.0.28:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Fix virtual product purchase

1.0.27:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Reconcile missing shipments
    - Clean fallback operations

1.0.26:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Improving merchant creation

1.0.25:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Sending Source Order Creation Date
    - Sending Source Order Update Date

1.0.24:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Hide Route widget based on merchant limits
    - Run cronjob to re-send past failed orders to Route
    - Disabled the option to edit Route label
    - Fixed partial credit memo issue
    - Added ability to set multiple statuses for order creation and order cancellation
    - Add support to new Magento Release 2.3.4
    - Fixed multishipping issue

1.0.21:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Log messages improvements

1.0.20:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - added support to custom tracking companies
    - improved debug logs

1.0.18:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - added option to make Route taxable

1.0.17:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Bug fixes and performance improvements

1.0.16:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Improvements on Mageplaza OSC for Magento 2.1

1.0.15:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - added support to Mageplaza OSC

1.0.14:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Implemented automated account creation

1.0.13:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Updated Route Widget design

1.0.11:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Added support to ViaBill checkout system

1.0.10:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    bugfixes and performance improvements

1.0.8:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - bug fixes and performance improvement

1.0.7:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Bug fixes and performance improvements

1.0.6:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Added support for the following checkout extensions:
    - OneStepCheckout
    - FireCheckout
    - Aheadworks Checkout
    - Amasty Checkout
    - IWD Agency Checkout

1.0.5:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - Added support to multi-store installations
    - Added endpoints for AJAX call

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

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