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Route Shipping Protection

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
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Overview

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All About Route 

Route offers a connected suite of post-purchase solutions for online retailers. With Route, Magento merchants can optimize their post-purchase experience, increase customer lifetime value, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers.
  • Order protection against loss, theft, or damage.
  • Genuine customer engagement from purchase to delivery.

With these solutions, Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. 

Benefits of Route

Don’t leave the last mile of your customer experience to chance in the hands of third-party carriers. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery.
  • Increase conversion, loyalty, and customer retention.
  • Reduce support costs, claims resolution time, and frustration.
  • Give customers confidence and peace of mind at checkout.
  • Get valuable insights into claims filed by customers. 

How Package Tracking Works

When Route is installed, Track is implemented automatically for free. Your store will instantly have the ability to bring package tracking to life with immersive web and mobile experiences for customers who use the Route app, even if they didn’t purchase protection.  

With Track, merchants can customize their unique brand profile and add branded content to shipping notifications (coming soon!). It’s a direct path to increase customer engagement, meet modern expectations, and keep shoppers informed as their purchases go from warehouse to doorstep.

How Package Protection Works

Once Route is installed on your store, customers will be able to add package protection against loss, theft, and damage right on the checkout page. 

Protection is free for merchants and costs customers roughly 2.5% of their cart total (with a minimum of $1.95) when they opt-in. 

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant. 

Customer claims are swiftly resolved while merchants save time and retain more revenue. 

Account & Pricing

To use this extension, you need to create a Route Merchant account.  This is part of the installation process or can be accessed directly here.  Route is Free for most merchants and no additional fees apply.  Customers who wish to add Route Shipping Protection pay on average 2.5% of the order total with a minimum of $1.95.

Ready to Download? Add Route in Minutes

To add Route to your store, simply click the “Add to Cart” button. Next, you'll be asked to authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to Protect and Track.

If you have any questions, we’re more than happy to help! Click here to reach our support team.

FAQs

  • How does Route calculate how much to charge customers?
    The amount Route charges is calculated using a number of variables including the type of product and merchant vertical. Customers typically pay roughly 2.5% of the cart value.
  • Who is underwriting Route?
    Route is backed by SEG Insurance Ltd.
  • How long does it take Route to process claims?
    Route responds to claims within 48 hours and strives to process and pay out claims within 5 days.

Is there a contract, or can I uninstall at any time?
You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the “delete” button within your apps section. You will also need to unpublish/delete the Route product from your store.

Technical Specifications

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Seller profile

Route App LLC

Seller contact

E-mail

Integrator

Route

Current Version

1.2.3

Adobe Commerce platform compatibility

Adobe Commerce (cloud): 2.4 (current), 2.3 (obsolete)

Adobe Commerce (on-prem): 2.4 (current), 2.3 (obsolete)

Magento Open Source: 2.4 (current), 2.3 (obsolete)

Type

Stable Build

Updated

27 March, 2024

Categories

Extensions, Shipping & Fulfillment

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

License Type

GNU General Public License 3.0 (GPL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.2.3:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving quote calculation

1.2.1:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Improving Route Widget visualization
    Fixing Bolt integration
    Fixing Paypal integration

1.2.0:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improved integration with the Route Protection system
    - Released a new version of the Route Widget
    - Improved extension compatibility with PHP 8+ and Magento 2.3 +

1.1.41:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Fixes a small bug where the page keeps loading when in store pickup option is selected.

1.1.40:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improve Bundle Products support;
    - Improve Thank You Page Assets support;

1.1.38:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Trim shipping method title and courier title

1.1.37:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improve cronjob to send missing orders
    - Add origin location to order payload
    - Update merchant record when Route is uninstalled
    - Remove Klarna payments support
    - Improve order status change detection
    - Add CSP Whitelist
    - Update token for get quote endpoint
    - Adding fields to order upsert

1.1.35:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Add weight inside line items when sending the order on Route

1.1.34:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Update documentation

1.1.33:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Include info headers on API requests made to Route API endpoints

1.1.32:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Solve issue with shipment method calculation when Route widget is disabled on cart page

1.1.31:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Improve shipping tracking when there is an issue detecting a line item
    Removing legacy setup script

1.1.30:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improve shipment integration
    - Improve API integration

1.1.29:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Adding support to CyberSource recurring payment.

1.1.28:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Adding support to CyberSource payment method
    - Improving backend order creation for FC merchants
    - Improving backward compatibility

1.1.27:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Fix for Klarna dependence

1.1.26:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving backward compatibility
    - Improving backend order for Full-coverage
    - Improving shipping integration

1.1.25:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving integration with Klarna payment module
    - Improving backward compatibility
    - Include SMS thank you page asset
    - Include source_id on order/shipment upserts

1.1.23:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving invoice generation

1.1.22:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Fix issue with login popup when onboarding to Route failed

1.1.21:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Improve shipment tracking

1.1.20:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Adding support to Klarna payment method

1.1.19:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving cart page experience
    - Improving shipping section integration

1.1.18:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving checkout experience

1.1.17:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Improving checkout integration

1.1.16:

  • Compatible with Adobe Commerce (cloud) : 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.3 2.4
  • Compatible with Magento Open Source : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - Adding compatibility with Magento 2.4

1.1.15:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Solve widget visibility for full coverage merchants
    - Refactor html used by UIComponent

1.1.14:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Include option to show widget on cart page
    - Mark module as compatible with PHP 7.4

1.1.13:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Improving compatibility with Braintree + OSC
    - Improving shipment reconciliation

1.1.12:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Improving shipment reconciliation
    - Improving order creation

1.1.11:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Add support for MagePal Custom Shipping Rate module

1.1.10:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Improving shipment reconciliation
    Improving order integration

1.1.9:

  • Compatible with Adobe Commerce (cloud) : 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.3
  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Improving integration with different payment methods
    - Improving reconciliation cron

1.1.8:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fix for Aheadworks OneStepCheckout
    - Fix for tracking shipping information

1.1.7:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fixed shipment cronjob
    - Modify cronjob time to run

1.1.6:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Change order creation payload to not send configurable products

1.1.5:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Improving backward compatibility

1.1.4:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fix Route Widget on backend orders

1.1.3:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Add Route asset on success page

1.1.2:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Fixing Onboarding
    Removing unnecessary logs
    Replacing wrong tokens notification

1.1.1:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Added Enable/Disable configuration
    - Added token validation to avoid invalid requests
    - Added notification to fix invalid tokens
    - Reducing the timeout to Route API

1.1.0:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Reducing merchant and quote requests
    Fixing shipment and orders reconciliation
    Fixing collected issues from Sentry
    Add a notification to upgrade the module on admin panel
    Improving exception handling
    Checking possible event loop on shipment creation
    Add compatibility with ShipperHQ
    Improve widget on backend orders
    Add Route Fee over shippable items only

1.0.36:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fix In Store Pickup validation.

1.0.35:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fix order reconcile cron
    - Fix link to onboarding at settings page

1.0.34:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Add Route Fee line to success page on Amasty Checkout
    - Fixing fallback operation integrity

1.0.33:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Add test coverage
    - Fixing order persistence
    - Fixing incompatibilities with 3rd-party extensions

1.0.32:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Removing Route Widget on pickup orders
    - Improving installation process

1.0.31:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Allow add Route Fee to backend orders

1.0.30:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fix billing notification

1.0.29:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Merchant creation improvements

1.0.28:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Fix virtual product purchase

1.0.27:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Reconcile missing shipments
    - Clean fallback operations

1.0.26:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Improving merchant creation

1.0.25:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Sending Source Order Creation Date
    - Sending Source Order Update Date

1.0.24:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Hide Route widget based on merchant limits
    - Run cronjob to re-send past failed orders to Route
    - Disabled the option to edit Route label
    - Fixed partial credit memo issue
    - Added ability to set multiple statuses for order creation and order cancellation
    - Add support to new Magento Release 2.3.4
    - Fixed multishipping issue

1.0.21:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Log messages improvements

1.0.20:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - added support to custom tracking companies
    - improved debug logs

1.0.18:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - added option to make Route taxable

1.0.17:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Bug fixes and performance improvements

1.0.16:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Improvements on Mageplaza OSC for Magento 2.1

1.0.15:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - added support to Mageplaza OSC

1.0.14:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Implemented automated account creation

1.0.13:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Updated Route Widget design

1.0.11:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Added support to ViaBill checkout system

1.0.10:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    bugfixes and performance improvements

1.0.8:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - bug fixes and performance improvement

1.0.7:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Bug fixes and performance improvements

1.0.6:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    Added support for the following checkout extensions:
    - OneStepCheckout
    - FireCheckout
    - Aheadworks Checkout
    - Amasty Checkout
    - IWD Agency Checkout

1.0.5:

  • Compatible with Magento Open Source : 2.3
  • Stability: Stable Build
  • Description:

    - Added support to multi-store installations
    - Added endpoints for AJAX call

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

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