Richpanel Help Desk Software

Richpanel Help Desk Software

Compatible With: Community 1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Beta Build
16 August, 2018
Extensions, Customer Support
License Type:
Apache License 2.0


Richpanel is a help desk software w/ live chat, SLAs, private notes, tags and customizable messenger. Real-time tracking of customer visits, orders and tickets.


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Richpanel is an all-in-one help desk software with features like live chat, private notes, SLAs, canned responses and live session tracking. Richpanel syncs with your Magento store to create accurate profiles of your customers. You can see customer's website visits, orders and tickets; all inside the customer's profile in Richpanel. 

You can enable a custom live chat on your Magento store with just a few clicks. Richpanel gives you the option to configure the messenger theme to match your website. You can also setup email suppot to convert all emails automatically to tickets. Tickets and chat conversations can be assigned to teams or individuals. 

Account & Pricing

You need a separate account to use the product. You can sign up for a free account here. The service is free to use for upto 10,000 Monthly Tracked Users and 3 agent seats. You can find more information about our pricing here.


Create detailed customer profiles from your Magento data

Richpanel creates detailed profiles for every customer

  • Track everything visitors do – from first visit to latest order

  • See individual customer’s product interactions

  • Reduce Cart Abandonment

  • Create Customer segmentation based on behavior

  • Add Custom tags and notes per user

  • See all traffic in a live view


Ticketing and Live Chat

  • Live chat and email support

  • Customize messenger to match your site look

  • Modern looking messenger that is mobile compatible

  • Canned Responses to automate common queries

  • SLAs to priotitise support tickets

  • Automatically send chat history to email

  • Customers can start conversations on chat and continue on email and vice versa

  • Assign tickets to agents and manage agent queues

  • Agents can collaborate with peers using private notes



Ecommerce analytics developed for Magento stores

  • Start with Preset Sales Funnels

  • Get clear and in-depth revenue analysis

  • Understand your marketing spend with Acquisition sources report

  • Get order statuses updated in real time (and accounted for in revenue)

  • Understand individual Products performance

  • Retention Analysis

  • CLV, AOV, Conversion Rates, and more metrics


This plugin lets you connect your Magento store with Richpanel in less than 5 minutes. All tracking is real-time and reports are accurate to the minute. Richpanel is an all-in-one help desk, live chat and CRM and runs on a self-standing platform so your website speed is not affected. You can create your account at Richpanel. Sign up here.We provide Ask-Us-Anything support. You are more than welcome to get in touch with us anytime Richpanel.

Release Notes

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  • Compatible with CE: 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Beta Build
  • Description:

    Security and Performance Fixes.


  • Compatible with CE: 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Beta Build
  • Description:

    Compatible with CE: 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
    Stability: Stable Build
    This is the first version of Richpanel's Magento 1.x integration


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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