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Richpanel Self-Service & Help Desk

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
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Overview

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Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.

Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.

  • Resolve repetitive questions immediately in real time 24x7
  • Self-service that works on live chat, help center, SMS and email (coming soon)
  • Help agents resolve faster. Unify all channels and customer data in one screen.
  • Connect high intent visitors with live chat agents and convert more
  • Manage your staff efficiently with smart scheduling, assignment and reporting

 Book a demo here to learn more.  

Account & Pricing

  • You need a separate Richpanel account in addition to your Magento account.
  • You can create a Richpanel account and avail 14 days free trial by heading to the website.
  • Full plans and pricing can be found on our Richpanel pricing page

Features

  1. SELF-SERVICE PORTAL
    Allow the repetitive questions to be resolved immediately in real time 24×7. 
  2. AGENT HELP DESK
    Save agent time by unifying all channels and customer data in one screen.
  3. INTEGRATIONS
    Richpanel integrates with your entire tech stack.
  4. CHAT CAMPAIGNS
    Connect high intent visitors with live chat agents and convert more visitors.
  5. REPORTING & SCHEDULING
    Manage your staff efficiently with smart scheduling, assignment and reporting
  6. MOBILE APP
    Resolve anytime, anywhere on the go. All designs are mobile first. Works across all screen sizes.
  7. SUPPORT MULTIPLE STORES
    Running multiple stores? Set up store-specific branding and support all customers from one place.
  8. SUPPORT MULTIPLE LANGUAGES  
    Set up self-service & live chat in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.
  9. EASILY MIGRATE FROM EXISTING HELP DESK
    Easily migrate from Gorgias, Kustomer, Zendesk, Freshdesk, Helpscout, Intercom, and Live chat. Join the 1,000+ businesses that have upgraded Richpanel. Contact us for migration assistance.

Integrations: 

  • Magento
  • Facebook
  • Instagram
  • Aircall
  • Hubspot
  • Segment.com
  • Smile 
  • Recharge
  • Custom APIs and 20+ integrations


How to get started:

Richpanel's extension for Magento requires a Richpanel account. You can sign up for a free account here.

Technical Specifications

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Seller profile

Richpanel

Seller contact

E-mail

Integrator

Richpanel

Current Version

3.0.5

Adobe Commerce platform compatibility

Adobe Commerce (cloud): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)

Adobe Commerce (on-prem): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)

Magento Open Source: 2.4 (current), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)

Type

Stable Build

Updated

01 April, 2023

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

User Guides

License Type

Apache License 2.0

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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3.0.5:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Updating the minimum stability requirements

3.0.4:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Support for 2.4.5

3.0.3:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Support for Magento 2.4.5

3.0.2:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated for compatibility.

3.0.1:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated for a quick fix.

3.0.0:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Relisting Plugin

2.3.1:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.2 2.3 2.4
  • Compatible with Magento Open Source : 2.1 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    New feature: Able to sync variable time data and able to resume sync in case of failure.
    Fixes: Fetching shipping info correctly.

2.2.1:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.2 2.3
  • Compatible with Magento Open Source : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated login checking method and require checking method.

2.2.0:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.2 2.3
  • Compatible with Magento Open Source : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added fulfillment information

2.1.2:

  • Compatible with Adobe Commerce (cloud) : 2.2 2.3
  • Compatible with Adobe Commerce (on-prem) : 2.2 2.3
  • Compatible with Magento Open Source : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated plugin for the Enterprise version.

2.0.4:

  • Compatible with Magento Open Source : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated support for requireJs and added order id.

2.0.3:

  • Compatible with Magento Open Source : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added code to fetch Shipping and Tracking info.

2.0.2:

  • Compatible with Magento Open Source : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated ability to track user details from all events and Added support for latest Richpanel Messenger.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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