Overview
Back to topRichpanel is the Customer Support CRM purpose built for ecommerce stores. Over 1,000+ high grossing merchants use Richpanel to manage email, live chat, phone & social media from one dashboard. The platform has powerful self-service capabilities that can help you reduce your support tickets by 50% or more. Book a demo here to learn more.
With this extension, you can create a self-service portal on your Magento website, design flows to automate order tracking, returns, exchanges and order edits. Integrate order and customer data inside the agent helpdesk.
Account & Pricing
- Richpanel requires a separate account different from your Magento account. This account will be created during the installation process
- All plans include unlimited agents
- Pricing is based on number of conversations. See pricing plans here.
Features
- Automate 50% of your support tickets
Design a self-service portal to automate order tracking, returns, exchanges, product recommendations and anything else that is repetitive. Scale your customer support without hiring more agents. - Manage all support channels from one inbox
Respond faster on email, live chat, Facebook, Instagram and phone from one inbox. - Reply with context
Agents can See Magento orders next to each conversation, see lifetime value, AOV and other stats about the customer. They can personalize every conversation and reply with context. - Save support time
Automate replies to questions like "Where is my order" or "Do you ship to my location". Use order info, tracking details inside your canned replies. - Powerful reporting dashboards
Measure and improve team performance, reply times, self-service rates, revenue impact. Breakdown reports by teams, topics and channels. - Support multiple stores
Running multiple stores? Set up store-specific branding and support all customers from one place. - Support multiple languages
Set up self-service & live chat in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it. - Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, and Live chat
Join the 1,000+ businesses that have upgraded Richpanel. Contact us for migration assistance.
Integrations:
- Magento
- Aircall
- Hubspot
- Segment.com
- Smile
- Recharge
- Custom APIs
How to get started:
Richpanel's extension for Magento requires a Richpanel account. You can sign up for a free account here.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
2.3.1
Magento platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)
Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)
Commerce on Cloud (ECE): 2.3 (current), 2.4 (current), 2.2 (obsolete)
Type
Stable Build
Updated
09 March, 2021
Categories
Extensions, Customer Support, Live Chat
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.3.1:
- Compatible with Open Source (CE) : 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
New feature: Able to sync variable time data and able to resume sync in case of failure.
Fixes: Fetching shipping info correctly.
2.2.1:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Updated login checking method and require checking method.
2.2.0:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Added fulfillment information
2.1.2:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Updated plugin for the Enterprise version.
2.0.4:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Updated support for requireJs and added order id.
2.0.3:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Added code to fetch Shipping and Tracking info.
2.0.2:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Updated ability to track user details from all events and Added support for latest Richpanel Messenger.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
Contact Vendor