Richpanel eCom Helpdesk



Magento Platform
Open Source (CE)
2.1, 2.2, 2.3

Tech Specifications

Current Version:
Stable Build
02 January, 2020
Extensions, Customer Support, Live Chat
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 31, 38, 39, 40, 41 Mac: 31, 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9 Safari Linux: 7, 7.1, 8, 9 Mac: 7, 7.1, 8, 9 Windows: 7, 7.1, 8, 9
License Type:
Apache License 2.0


This eCommerce helpdesk by Richpanel is a complete customer service platform specifically designed for eCommerce stores. With Richpanel you can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk.

Other Extensions by Richpanel


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This eCommerce helpdesk by Richpanel is a complete customer service platform specially built for eCommerce stores to support customers at scale in a fun, easy and collaborative way. Support teams using conventional tools like Zendesk or Helpscout have to frequently toggle between multiple screens like tickets, chat, email, helpdesk & Magento admin. 

Richpanel enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento allows agents to view data-rich customer profiles, orders and tracking information next to each message. Agents spend less time switching between tools and customers get quicker resolutions.   


Account & Pricing

Richpanel's extension for Magento requires a Richpanel account. You can sign up for a free account here.  You can find more information about our free and paid plans here.


Most Popular Features:

Customer Support In One Place

Customers have one place to see FAQs, track orders, initiate returns and talk to support. The help center is personalized for each customer depending upon their lifecycle stage and recent purchases.  


Shared Inbox For All Channels

Connect Richpanel with all your support channels. Email, live chat, and WhatsApp. View and respond to all the support requests from one inbox. 


Collaborate With Team Members. 

Richpanel is built for eCommerce businesses of all sizes. With unlimited users and teams included in all the plans, it offers all the tools you need to streamline your support system.  


Use Ecommerce Data Inside Helpdesk

Richpanel integrates with your Magento and Magento 2 store to fetch the customer’s order history, website activities & previous conversations right inside the helpdesk. So the support agents have all the context to respond quickly without switching between tools.  


Convert More Visitors With Live Chat

Let the bots do all the work to generate leads on your store. Provide on-time assistance to your customers and store visitors and assist more conversions. Have full control over where and whom to offer the chat option.   


Unlimited Users & Teams

Create unlimited users and teams to streamline your support system with easy collaboration. Connect multiple stores to unify your support process across brands.    


All Plans Include:

Personalized Helpcenter

  • Resolve common queries instantly using the FAQs
  • Let customers resolve  40-50% of the queries without contacting the agents
  • Drag and drop UI to create a simple, beautiful help center in 10 minutes
  • Embed the help center inside the chat messenger
  • Allow customers to view and track orders inside the messenger
  • Optimize and scale your customer support with analytics


Ecommerce Helpdesk 

  • One shared inbox connected with all your support channels
  • Assign support requests with intelligent rules
  • See and use the customer data inside the helpdesk 
  • Collaborate with peers and teams to provide faster support
  • Use shortcuts and saved templates to minimize response time
  • Optimize and scale your customer support with analytics


Intelligent Live Chat 

  • Customize messenger to match your store experience
  • Have full control over where and when to show the messenger
  • Use automation bots to generate leads and assist visitors 
  • Chat and email from one place without switching tools
  • Collect customer feedback once the chat has ended
  • With Richpanel, view the entire customer profile and timeline besides the chat to make personalized conversation 


Ecommerce Analytics

  • Get clear and in-depth revenue analysis
  • Understand your marketing spend with Acquisition sources report
  • Get order statuses updated in real-time (and accounted for in revenue)
  • Understand individual Products performance
  • Retention analysis
  • CLV, AOV, conversion rates, and more metrics



Magento order data, Magento customer profiles, shipment tracking information, channels - WhatsApp business API, Email, Live Chat.

Release Notes

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  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated support for requireJs and added order id.


  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added code to fetch Shipping and Tracking info.


  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated ability to track user details from all events and Added support for latest Richpanel Messenger.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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