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Richpanel Customer Service CRM

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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Richpanel is the Customer Support CRM purpose built for ecommerce stores. Over 1,000+ high grossing merchants use Richpanel to manage email, live chat, phone & social media from one dashboard. The platform has powerful self-service capabilities that can help you reduce your support tickets by 50% or more. Book a demo here to learn more. 

With this extension, you can create a self-service portal on your Magento website, design flows to automate order tracking, returns, exchanges and order edits. Integrate order and customer data inside the agent helpdesk.

 

Account & Pricing

  • Richpanel requires a separate account different from your Magento account. This account will be created during the installation process
  • All plans include unlimited agents
  • Pricing is based on number of conversations. See pricing plans here.

 

Features

  1. Automate 50% of your support tickets
    Design a self-service portal to automate order tracking, returns, exchanges, product recommendations and anything else that is repetitive. Scale your customer support without hiring more agents.
  2. Manage all support channels from one inbox
    Respond faster on email, live chat, Facebook, Instagram and phone from one inbox.
  3. Reply with context
    Agents can See Magento orders next to each conversation, see lifetime value, AOV and other stats about the customer. They can personalize every conversation and reply with context.
  4. Save support time
    Automate replies to questions like "Where is my order" or "Do you ship to my location". Use order info, tracking details inside your canned replies.
  5. Powerful reporting dashboards
    Measure and improve team performance, reply times, self-service rates, revenue impact. Breakdown reports by teams, topics and channels.
  6. Support multiple stores
    Running multiple stores? Set up store-specific branding and support all customers from one place.
  7. Support multiple languages
    Set up self-service & live chat in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.
  8. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, and Live chat
    Join the 1,000+ businesses that have upgraded Richpanel. Contact us for migration assistance.

Integrations: 

  • Magento
  • Facebook
  • Instagram
  • Aircall
  • Hubspot
  • Segment.com
  • Smile 
  • Recharge
  • Custom APIs


How to get started:

Richpanel's extension for Magento requires a Richpanel account. You can sign up for a free account here.

Technical Specifications

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Seller profile

Richpanel

Seller contact

E-mail

Integrator

Richpanel

Current Version

2.3.1

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.1 (obsolete), 2.2 (obsolete)

Commerce on prem (EE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current), 2.2 (obsolete)

Type

Stable Build

Updated

09 March, 2021

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

License Type

Apache License 2.0

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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2.3.1:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    New feature: Able to sync variable time data and able to resume sync in case of failure.
    Fixes: Fetching shipping info correctly.

2.2.1:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated login checking method and require checking method.

2.2.0:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added fulfillment information

2.1.2:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.2 2.3
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated plugin for the Enterprise version.

2.0.4:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated support for requireJs and added order id.

2.0.3:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added code to fetch Shipping and Tracking info.

2.0.2:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Updated ability to track user details from all events and Added support for latest Richpanel Messenger.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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