Overview
Back to topThis eCommerce helpdesk by Richpanel is a complete customer service platform specially built for eCommerce stores to support customers at scale in a fun, easy and collaborative way. Support teams using conventional tools like Zendesk or Helpscout have to frequently toggle between multiple screens like tickets, chat, email, helpdesk & Magento admin.
Richpanel enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento allows agents to view data-rich customer profiles, orders and tracking information next to each message. Agents spend less time switching between tools and customers get quicker resolutions.
Account & Pricing
Richpanel's extension for Magento requires a Richpanel account. You can sign up for a free account here. You can find more information about our free and paid plans here.
Most Popular Features:
Customer Support In One Place
Customers have one place to see FAQs, track orders, initiate returns and talk to support. The help center is personalized for each customer depending upon their lifecycle stage and recent purchases.
Shared Inbox For All Channels
Connect Richpanel with all your support channels. Email, live chat, and WhatsApp. View and respond to all support requests from one inbox.
Collaborate With Team Members.
Richpanel is built for eCommerce businesses of all sizes. With unlimited users and teams included in all the plans, it offers all the tools you need to streamline your support system.
Use Ecommerce Data Inside Helpdesk
Richpanel integrates with your Magento and Magento 2 store to fetch the customer’s order history, website activities & previous conversations right inside the helpdesk. So the support agents have all the context to respond quickly without switching between tools.
Convert More Visitors With Live Chat
Let the bots do all the work to generate leads on your store. Provide on-time assistance to your customers and store visitors and assist more conversions. Have full control over where and whom to offer the chat option.
Unlimited Users & Teams
Create unlimited users and teams to streamline your support system with easy collaboration. Connect multiple stores to unify your support process across brands.
All Plans Include:
Personalized Helpcenter
- Resolve common queries instantly using the FAQs
- Let customers resolve 40-50% of the queries without contacting the agents
- Drag and drop UI to create a simple, beautiful help center in 10 minutes
- Embed the help center inside the chat messenger
- Allow customers to view and track orders inside the messenger
- Optimize and scale your customer support with analytics
Ecommerce Helpdesk
- One shared inbox connected with all your support channels
- Assign support requests with intelligent rules
- See and use the customer data inside the helpdesk
- Collaborate with peers and teams to provide faster support
- Use shortcuts and saved templates to minimize response time
- Optimize and scale your customer support with analytics
Intelligent Live Chat
- Customize messenger to match your store experience
- Have full control over where and when to show the messenger
- Use automation bots to generate leads and assist visitors
- Chat and email from one place without switching tools
- Collect customer feedback once the chat has ended
- With Richpanel, view the entire customer profile and timeline besides the chat to make personalized conversation
Ecommerce Analytics
- Get clear and in-depth revenue analysis
- Understand your marketing spend with Acquisition sources report
- Get order statuses updated in real-time (and accounted for in revenue)
- Understand individual Products performance
- Retention analysis
- CLV, AOV, conversion rates, and more metrics
Integrations
Magento order data, Magento customer profiles, shipment tracking information, channels - WhatsApp business API, Email, Live Chat.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
2.2.1
Magento platform compatibility
Open Source (CE): 2.3 (current), 2.1 (obsolete), 2.2 (obsolete)
Commerce on prem (EE): 2.3 (current), 2.2 (obsolete)
Commerce on Cloud (ECE): 2.3 (current), 2.2 (obsolete)
Type
Stable Build
Updated
05 March, 2020
Categories
Extensions, Customer Support, Live Chat
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.2.1:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Updated login checking method and require checking method.
2.2.0:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Added fulfillment information
2.1.2:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Updated plugin for the Enterprise version.
2.0.4:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Updated support for requireJs and added order id.
2.0.3:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Added code to fetch Shipping and Tracking info.
2.0.2:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Updated ability to track user details from all events and Added support for latest Richpanel Messenger.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
Contact Vendor