Powered by Adobe Commerce 2.4.2-p1

rsz_revechat-logo-250x250_1_1.jpg

REVE Chat - Live Chat & Chatbots

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

Back to top

REVE Chat is a live chat and chatbot tool extension for Magento stores, designed to deliver better customer support and online sales. REVE Chat allows Magento merchants to  centralize all their customer communications across website, social media and mobile apps under one platform.

By connecting REVE Chat with Magento and all your third party extensions, you give your support agents the ability to reply with context to customer conversations by accessing customer and order information right next to their chat window. You can also build specific chatbots to automate your support queries, improve your sales conversions and reduce shopping cart abandonment. With live engagement tools like co-browsing and video chat, your agents can also collaborate with your customers for any real time assistance.

With REVE Chat, Magento merchants can save upto 50% time managing their support conversations across all messaging channels, boost ecommerce conversions and deliver great customer service experience.

 

Account & Pricing

The plugin is free, but you need a license of REVE Chat to work with it.  REVE Chat provides 14-day FREE trial, allowing you to enjoy the service with no obligation to buy. You can sign up for REVE Chat here

REVE Chat extension requires a REVE Chat account separate from your Magento account, this account will be created during your extension installation. Pricing starts at $15 / month per agent No additional fees apply. Full pricing can be found on our Magento pricing page.

 

Benefits

Centralize Customer Communications

  • Manage conversations from your website live chat, Facebook messenger, Facebook pages, messaging channels and mobile apps in one central place
  • Get a 360° view of your customer conversations in a central view, without leaving your helpdesk
  • Manage multiple stores at once

Increase Conversions

  • Provide right messages at right time on your checkout page to reduce shopping cart abandonment
  • Auto-trigger chat messages to live visitors to recommend linked products or special offers
  • View the page they're visiting as well as their purchase history

 Reduce Your Customer Support Load

  • Use canned responses to automatically answer common tickets like "where is my order"
  • Route your conversations to right agents to manage most important tickets first. You can tag your conversations like important or “refund” to categorize your issues and accelerate the resolution

Improve Team Productivity

  • Access customer information and order history without leaving your conversations
  • Use automated templates and respond in a couple of seconds to your most common questions
  • Use the live chat to respond live to your customer's requests

 

Key Features

  • Live Chat: Provide real time sales and support assistance to your customers on your Magento stores to improve online sales and customer support.
  • Chatbots: Automate your support queries and deliver 24x7 support .
  • Facebook Integration: Manage your customer conversations on Facebook messenger and comments on your Facebook pages seamlessly all under one platform
  • Video Chat: Have face to face conversations with your customers on website or in-app.
  • Co- browsing: Assist your customers in real time to resolve issues faster and close more sales.
  • Intelligent routing: Create routing rules to assign your chat conversations to right support team to improve your customer metrics and customer satisfaction score.

 

Migrating From Your Previous Live Chat Solution or Help Desk

Switch from LiveChat, Zendesk, Live Agent, Intercom, Live Agent, ReAmaze

 

 

Technical Specifications

Back to top

Seller profile

REVE Chat

Seller contact

E-mail

Integrator

REVE Chat

Current Version

2.4.2

Magento platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current)

Commerce on Cloud (ECE): 2.3 (current), 2.4 (current)

Type

Stable Build

Updated

11 March, 2021

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Documentation

Installation Guides

License Type

GNU General Public License 3.0 (GPL-3.0)

Policy

Privacy Policy

Quality Report

Back to top

Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

Back to top

2.4.2:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    This version is tested on the current latest Magento version 2.4.2

2.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    Compatible with Open Source (CE) : 2.3

    Stability: Stable Build

    Description: Updated for Magento 2.x versions.

Support

Back to top

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

Back to top

Reviews

Back to top