OverviewBack to top
REVE Chat is a live chat and chatbot tool extension for Magento stores, designed to deliver better customer support and online sales. REVE Chat allows Magento merchants to centralize all their customer communications across website, social media and mobile apps under one platform.
By connecting REVE Chat with Magento and all your third party extensions, you give your support agents the ability to reply with context to customer conversations by accessing customer and order information right next to their chat window. You can also build specific chatbots to automate your support queries, improve your sales conversions and reduce shopping cart abandonment. With live engagement tools like co-browsing and video chat, your agents can also collaborate with your customers for any real time assistance.
With REVE Chat, Magento merchants can save upto 50% time managing their support conversations across all messaging channels, boost ecommerce conversions and deliver great customer service experience.
Account & Pricing
The plugin is free, but you need a license of REVE Chat to work with it. REVE Chat provides 14-day FREE trial, allowing you to enjoy the service with no obligation to buy. You can sign up for REVE Chat here.
REVE Chat extension requires a REVE Chat account separate from your Magento account, this account will be created during your extension installation. Pricing starts at $15 / month per agent No additional fees apply. Full pricing can be found on our Magento pricing page.
Centralize Customer Communications
- Manage conversations from your website live chat, Facebook messenger, Facebook pages, messaging channels and mobile apps in one central place
- Get a 360° view of your customer conversations in a central view, without leaving your helpdesk
- Manage multiple stores at once
- Provide right messages at right time on your checkout page to reduce shopping cart abandonment
- Auto-trigger chat messages to live visitors to recommend linked products or special offers
- View the page they're visiting as well as their purchase history
Reduce Your Customer Support Load
- Use canned responses to automatically answer common tickets like "where is my order"
- Route your conversations to right agents to manage most important tickets first. You can tag your conversations like important or “refund” to categorize your issues and accelerate the resolution
Improve Team Productivity
- Access customer information and order history without leaving your conversations
- Use automated templates and respond in a couple of seconds to your most common questions
- Use the live chat to respond live to your customer's requests
- Live Chat: Provide real time sales and support assistance to your customers on your Magento stores to improve online sales and customer support.
- Chatbots: Automate your support queries and deliver 24x7 support .
- Facebook Integration: Manage your customer conversations on Facebook messenger and comments on your Facebook pages seamlessly all under one platform
- Video Chat: Have face to face conversations with your customers on website or in-app.
- Co- browsing: Assist your customers in real time to resolve issues faster and close more sales.
- Intelligent routing: Create routing rules to assign your chat conversations to right support team to improve your customer metrics and customer satisfaction score.
Migrating From Your Previous Live Chat Solution or Help Desk
Switch from LiveChat, Zendesk, Live Agent, Intercom, Live Agent, ReAmaze
Technical SpecificationsBack to top
Magento platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current)
Commerce on prem (EE): 2.3 (current), 2.4 (current)
Commerce on Cloud (ECE): 2.3 (current), 2.4 (current)
11 March, 2021
Extensions, Customer Support, Live Chat
Chrome, Firefox, Opera, Safari, Edge, IE
Quality ReportBack to top
All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release NotesBack to top
- Compatible with Open Source (CE) : 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.3 2.4
- Stability: Stable Build
This version is tested on the current latest Magento version 2.4.2
- Compatible with Open Source (CE) : 2.3
- Stability: Stable Build
Compatible with Open Source (CE) : 2.3
Stability: Stable Build
Description: Updated for Magento 2.x versions.
SupportBack to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.Contact Vendor