REVE Chat  Live Chat

REVE Chat Live Chat
M1

TOTAL:
$0.00
Compatible With: Community 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Seller:
Integrator:
Current Version:
1.0.7
Type:
Stable Build
Updated:
19 March, 2018
Categories:
Extensions, Customer Support, Live Chat
License Type:
GNU General Public License 3.0 (GPL-3.0)

Overview

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service.

Overview

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REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels

REVE Chat extension is free to download. However, you need to register for an account directly from extension or you can also alternatively visit Signup Link to complete registration. It comes with 14 Days FREE Trial and no credit card required. Once you create an account, you can choose from available plans to commercially use the extension on your Magento store. You can check detailed information of available plans on REVE Chat Pricing page.

 

Key Features

  • Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
  • Screen sharing & Co-browsing: Provide instant support with screen sharing and co-browsing of your customers screen in real time.
  • Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard.
  • Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard.
  • Real-time Visitor Analytics: Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
  • Department Management: Improve customer response time by routing your customer queries to the right department.
  • Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location.
  • Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
  • Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers

 

Key Benefits

  • Get complete overview and insights about your customer interactions across multiple channels
  • Offer your visitors instant assistance and increase your sales conversions
  • Reduce cost of service by managing multiple customers simultaneously.
  • Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.
  • Proactively engage to assist website visitors in real-time before they leave your website being frustrated.

 

 

Release Notes

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1.0.7:

  • Compatible with CE: 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    updated the namespace

1.0.6:

  • Compatible with CE: 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    initial release

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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