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retailCRM

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
TOTAL:
$0.00

Overview

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retailCRM is an advanced CRM system which helps to automate sales processes and personalize customer approach; it also provides analytics for comprehensive analysis of the company`s business. Integration module of retailCRM with Magento allows to set up automatic data transfer and data exchange on orders and customers.

retailCRM allows you to receive, accumulate, process and store orders from different sales channels in one place. You can set up automatic order receiving from different online stores, landing pages, CPA-networks, mobile applications and marketplaces (like Amazon or Bol.com). Every order change is synchronized. Be assured that all of the orders are processed in line with your business requirements. Using retailCRM, you will be able to define your business process so that you will always know that the sales manager took all of the necessary steps. For example, it won’t be possible to change the status from “new” directly to “complete”. This is because the rules and procedures of order processing would not allow you to omit necessary steps required for the completion of a sales order.

 

Account & Pricing

To use this extension you need to have a retailCRM account. You can register it by going to our Website and pressing the "Free Demo" button. To learn more about pricing click the "Contact Me" button on the same page.

Additional Information:

Control and monitor the effectiveness and performance of your sales managers. Get rid of the order overload and back log. Flexible order facility will help to allocate orders accordingly depending on the availability of a sales manager or the type of order. Every manager is responsible for a group of customers and all of the relevant data is managed by the same manager.

IP telephony is integrated into retailCRM which allows you to make and receive calls directly within the system. By using IP telephony, you will always know which customer is calling you, how many orders were placed, how many of them were cancelled, the total value of the orders placed and you will be able to view the most recent order with just one click. Not sure what the customer said? Not sure if the customer has been contacted? With retailCRM, you are able to store and listen to archived calls. It is also possible to set automatic reminders for not answered calls, so your senior manager will always know about every missed call.

Once an order has been received, the sales manager can see the quantity of a specific item. This is because retailCRM allows you to integrate and synchronize the sales system with the warehouse database. You can choose the warehouse, track the movement of goods between warehouses and arrange for the shipment of a good.

Choose, calculate and monitor status of the delivery directly within the system. You can enter delivery information and send order details to the delivery service provider. You can forget about the calculation of the costs of delivery, filling out different delivery forms and tracking delivery status into different systems.

retailCRM makes it possible for optimization and automation of your marketing activities, realize an increase in the conversion rate, make repeated sales and increase the average value of a sale. All of the information about the customer: communication history, history of orders, actions and interests are stored in one location. This allows personalization of offers, which consequently results in an increase in customer loyalty.

 

Features List:

  • Multi-website support
  • Upload product catalogue to retailCRM
  • Automatic and instant upload of orders and customers
  • Synchronization of customers and orders data

Technical Specifications

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Seller profile

retailCRM

Seller contact

E-mail

Integrator

retailCRM

Current Version

2.4.0

Magento platform compatibility

Open Source (CE): 2.0, 2.1, 2.2, 2.3

Type

Stable Build

Updated

08 September, 2020

Categories

Extensions, Marketing, CRM

Documentation

User Guides

License Type

MIT License (MIT)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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2.4.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Added integration with Daemon Collector, optional unloading of residuals from retailCRM

2.3.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    * Console commands for uploading archive of customers and orders were added
    * Data processing for structure formation before sending was transferred into services
    * Now when uploading orders from the administrator panel manually, it is not required to save the numbers of orders
    * ICML catalogue is generated for each site now
    * While generating the catalogue, the selected attributes of goods are uploaded
    * Uploading goods to the order was improved (configured goods are taken into account now)
    * Translations into Russian and Spanish were added
    * Object manager was deleted from processing the history of changes

1.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Exchange the orders data with retailCRM
    Configure relations between dictionaries of retailCRM and Magento (statuses, payments, delivery types and etc)
    Generate ICML (Intaro Markup Language) export file for catalog loading by retailCRM

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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