Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk
M1

TOTAL:
$0.00
Compatible With: Community 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Integrator:
Current Version:
1.4.0
Type:
Stable Build
Updated:
22 August, 2017
Categories:
Extensions, Customer Support, Live Chat
License Type:
Apache License 2.0

Overview

Boost sales conversions, loyalty, and engagement via the Reamaze Platform. Manage your social + email + sms + live chat conversations and knowledge base, all in one app.

Overview

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Reamaze helps businesses and eCommerce stores support, engage, and convert customers with chat, social, SMS, FAQ, and email on a single platform. The Reamaze Live Chat & Helpdesk extension enables access to Reamaze from within the Magento Admin well as provides a chat and support widget on your store front that customers can use to chat with you and get support. The extension also provides helpful dashboard reporting widgets on important metrics such as Average Response Time, Customer Appreciations, First Response Resolve Rate and others.

A Reamaze account is required, which you can sign up for (comes with a 14 day free trial) via the set up process of this extension or by visiting https://www.reamaze.com. Pricing starts at $20 per team member per month (details).

Reamaze at a glance:

  • Stay connected to your customer as efficiently as possible, both offline and online via Chat

  • All your Live Chat, Facebook, Twitter, Instagram, SMS/MMS, and Proactive Engagement conversations in one place so you can interact with customers no matter where they are.

  • Have more than one store? Manage all your stores' customer service and customer orders in one account.

 

Full Multi-Channel Presence

Reamaze allows you to bring in your emails, Facebook, Twitter, Instagram, SMS/MMS accounts, and website conversations into one shared team inbox so you can interact with customers no matter where they are. 

Chat and Engage

Easily add chat support to your site/store with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder! Reamaze also offers SEO-friendly script loading!

Leverage powerful rules and conditions to message your online customers Live with call-to-action prompts and coupons with Reamaze Cues.

Worry-Free

Reamaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.

Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.

Deliver Amazing Service Anywhere

Use Reamaze on iOS and Android with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.

Built-In CRM

Manage customer conversation histories, profiles, and relevant data within the Reamaze dashboard. Use Reamaze's powerful API for advanced data functionality.

Beautifully designed

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.

We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features

  • Email, Facebook, Twitter, Instagram support
  • SMS and MMS support
  • Integrated Chat
  • Message and engage your online customers with Reamaze Cues
  • Public sites
  • Free built-in external and internal knowledge bases
  • Multi-brand and Multi-store management
  • Simple CRM and contact management
  • Team collaboration and staff notes
  • Conversation events tracking
  • Automated workflows
  • Robust and flexible notifications
  • Customizable email templates
  • Automatic collision detection
  • Customizable notifications, tags, and filters
  • Response templates
  • Conversation permalinks
  • Autoresponders
  • Roles and permissions
  • Volume, response time, and staff reports
  • JavaScript integrations with plug-and-play widget builder
  • Powerful API
  • Works on mobile devices. iOS and Android mobile apps available.

Check out our Knowledge Base

 

Release Notes

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1.4.0:

  • Compatible with CE: 1.4 1.4.1.1 1.4.2 1.5 1.6 1.6.1 1.6.2.0 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    * Magento 1.9.3.4 support
    * removed dashboard conversation widgets

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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Reviews

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