Queue-it Virtual Waiting Room

Compatible With: Community 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3, 1.9.4 Enterprise 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14, 1.14.1, 1.14.2, 1.14.3, 1.14.4,,,

Tech Specifications

Current Version:
Stable Build
08 July, 2019
Extensions, Site Optimization, Performance
License Type:
GNU Lesser General Public License 3.0 (LGPL-3.0)


Queue-it’s waiting room platform for Magento prevents website failure during extreme traffic peaks by offloading excess visitors to an online queue.

Other Extensions by Queue-it


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Queue-it is a virtual waiting room platform for managing online traffic peaks. The platform enables merchants to control online traffic during campaigns, flash sales, product launches and limited collection releases. It's online queue system redirects excess end-users to a virtual waiting room environment and passes the end-users back to the website or app in a first-come, first-served order.

Through a web-based admin interface, IT professionals can control the queue configuration and monitor real-time analytics of peak traffic. The platform is delivered as a software-as-a-service (SaaS) and built on cloud infrastructure with fault tolerant architecture.

Our waiting room:

  • Prevents website overload
  • Protects against sales losses
  • Provides a fair user experience


Account & Pricing

An account with Queue-it is needed to enable the waiting room. A free trial account is available. Subscription and pricing is based on traffic volumes and frequency of system use. 


Safe & Seamless Integration

Queue-it’s virtual waiting room for Magento enables you to control website and app traffic surges during extreme traffic peaks by offloading end users to an online queue:

  • Use the virtual waiting room as an insurance policy to protect your website 24/7 during unexpected traffic surges or implement the queue at the exact page-level where you expect a bottleneck, typically the payment system
  • Preserve all your Magento functionality without having to integrate at the site level again
  • Provide your customers with queue progress information and a customized experience in line with your brand

Queue-it works on all platforms and devices, including native apps (iOS and Android) and supports most major programming languages. No personal data is shared with Queue-it as it is not a reverse DNS proxy. Queue-it is an Advanced Technology Partner of the Amazon Partner Network and is working with several Fortune 500 companies.


End-User Experience

The system places users in an orderly line. On the customizable queue page, you can:

  • Provide real-time updates
  • Display dynamic information, such as place in line and estimated wait
  • Engage users with relevant content, video and imagery
  • All of this in a branded experience with your logo and design


Admin Experience

The waiting room is operated in a web-based admin platform, which enables:

  • Real-time monitoring of queue data
  • Access to all historical data for analytics and reporting
  • Configuration of all queue settings
  • Platform user management
  • Dashboard with live overview of key data point, including traffic inflow, outflow, wait time and user redirects



24/7 site protection

You can set up a queue that only shows up if your traffic spikes.  If you don't have high traffic, users pass straight on through to your site.

Advanced bots and fraud prevention

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.

Premium reporting

Access to customizable graphs and exportable data for the entire lifetime of your account.

Customizable design

Customization of the end-user interface, including the use of our language selector.  Provide your customers with queue progress information and a customized experience in line with your brand and make the wait worth their time and yours. Custom designed pages also enable the possibility of cross-channel marketing.

Email notifications

If enabled, end-users can enter their e-mail addresses and Queue-it will send an e-mail with a link to their place in line.

Multi-user admin

Management of new and existing user accounts including unique logins for your employees, each with different accessibility rights through the assigned role on their account.

Notifications & logs

Email notifications of designated user groups of event or account changes made on the Queue-it platform or queue runtime system. The log feature creates a backlog of all changes.

Load test

Load testing allowing you to move a queue or the entire account into a sandbox environment where the normal scripting protection filters are removed so load scripts can run un-interrupted.


Tame Traffic & Avoid Downtime

Central ecommerce KPIs like sales revenue, conversion rates, and customer satisfaction are dependent upon a constantly and smoothly functioning website or app. If not adequately prepared for, traffic peaks can be too much of a good thing. With Queue-it’s versatile solution, you will be well-prepared for the traffic peaks waiting just around the corner. Explore Queue-it’s ecommerce solution with a free trial, including access to all tools and customer-only resources.

Release Notes

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  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3 1.9.4
  • Compatible with EE: 1.10 1.11 1.11.1 1.12 1.13 1.13.1 1.14 1.14.1 1.14.2 1.14.3 1.14.4
  • Stability: Stable Build
  • Description:

    -Support for Magento Commerce


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Supporting Queueing by Ajax


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    version 1.0.1


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Initial release


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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