Queue-It Known User

Queue-It Known User

Compatible With: Community 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
07 March, 2018
Extensions, Site Optimization, Performance
Supported Browsers:
Chrome Linux: 42, 43, 44 Mac: 39, 44 Windows: 39, 40, 42, 43, 44 Firefox Linux: 38, 39, 40, 41 Mac: 38, 39, 40, 41 Windows: 31, 38, 39, 40, 41 Opera Linux: 8, 9 Mac: 8, 9 Windows: 8, 9 Safari Linux: 8, 9 Mac: 8, 9 Windows: 8, 9 IE Windows: 10, 11, Edge
License Type:
GNU Lesser General Public License 3.0 (LGPL-3.0)


Queue-it’s waiting room platform for Magento prevents website failure during extreme traffic peaks by offloading excess users to a waiting line environment.


Back to top

Queue-it is a virtual waiting room platform for managing online traffic peaks. Its online queue system redirects excess end-users to a virtual waiting room environment and passes the end-users back to the website or app in a first-come, first-served order. Through a web-based admin interface, IT professionals can control the queue configuration and monitor real-time analytics of peak traffic. The platform is delivered as a software-as-a-service (SaaS) and built on cloud infrastructure with fault tolerant architecture.

Our waiting room:

  • Prevents website overload
  • Protects your online business
  • Provides a fair user experience

An account with Queue-it is needed to enable the waiting room. A free trail account can be requested here. Additional fees apply. Subscription and pricing is based on your specific requirements and needs.

Safe and seamless integration

Queue-it’s virtual waiting room for Magento enables you to control website and app traffic surges during extreme traffic peaks by offloading end users to an online queue:

  • Use the virtual waiting room as an insurance policy to protect your website 24/7 during unpredicted traffic surges or implement the queue at the exact page-level where you expect a bottleneck, typically the payment system
  • Preserve all your Magento functionality without having to integrate at the site level again
  • Provide your customers with queue progress information and a customized experience in line with your brand

Queue-it works on all platforms and devices, including native apps (iOS and Android) and supports most major programming languages. No personal data is shared with Queue-it as it is not a reverse DNS proxy. Queue-it is an Advanced Technology Partner of the Amazon Partner Network and is working with several Fortune 500 companies.


End-user experience

The system places users in an orderly line. On the customizable queue page, you can:

  • Provide real-time updates
  • Display dynamic information, such as place in line and estimated wait
  • Engage users with relevant content, video and imagery
  • All of this in a branded experience with your logo and design


Admin experience

The waiting room is operated in a web-based admin platform, which enables:

  • Real-time monitoring of queue data
  • Access to all historical data for analytics and reporting
  • Configuration of all queue settings
  • Platform user management
  • Dashboard with live overview of key data point, including traffic inflow, outflow, wait time and user redirects


24/7 site protection

You can set up a queue that only shows up if your traffic spikes.  If you don't have high traffic, users pass straight on through to your site.

Advanced bots and fraud prevention

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.

Premium reporting

Access to customizable graphs and exportable data for the entire lifetime of your account.

Customizable design

Customization of the end-user interface, including the use of our language selector.  Provide your customers with queue progress information and a customized experience in line with your brand and make the wait worth their time and yours. Custom designed pages also enable the possibility of cross-channel marketing.

Email notifications

If enabled, end-users can enter their e-mail addresses and Queue-it will send an e-mail with a link to their place in line.

Multi-user admin

Management of new and existing user accounts including unique logins for your employees, each with different accessibility rights through the assigned role on their account.

Notifications & logs

Email notifications of designated user groups of event or account changes made on the Queue-it platform or queue runtime system. The log feature creates a backlog of all changes.

Load test

Load testing allowing you to move a queue or the entire account into a sandbox environment where the normal scripting protection filters are removed so load scripts can run un-interrupted.


Release Notes

Back to top


  • Compatible with CE: 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Initial release


Back to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

Back to top


Back to top