Queue-it Virtual Waiting Room



Magento Platform
Open Source (CE)
2.0, 2.1, 2.2, 2.3
Commerce using on prem (EE)
2.1, 2.2, 2.3

Tech Specifications

Current Version:
Stable Build
02 July, 2019
Extensions, Site Optimization, Performance
License Type:
GNU Lesser General Public License 3.0 (LGPL-3.0)


Queue-it’s virtual waiting room services enable you to gain control of website and app overload during extreme traffic peaks.

Other Extensions by Queue-it


Back to top

Queue-it is a virtual waiting room platform developed to control website and app traffic surges by offloading visitors to a waiting line environment. Its SaaS platform enables ecom­merce companies across the globe to keep systems online and visi­tors informed, capturing key sales revenue and activity during campaigns, flash sales, product launches, and limited collection releases. 

Online queues are set up within the virtual waiting room platform to handle end-users who exceed your infrastructure’s capacity. These end-users are first redirected to a virtual waiting room and then passed back to the website or app in a first-come, first-served order. The Queue-it platform is operated in a web-based admin interface that allows IT professionals to control the queue configuration and monitor real-time analytics of peak traffic. 

Queue-it's virtual waiting room enables you to:

  • Control online traffic peaks
  • Minimize orders lost to website or app downtime
  • Provide a fair experience to your shoppers


Account & Pricing:

An account with Queue-it is needed to enable the waiting room. To create an account, start a free trial. Queue-it's subscription and pricing is usage-based, with no up-front cost and several plan tiers and billing intervals.



  • Gain peace of mind with 24/7 SafetyNet protection: With this configuration, your website and app traffic levels are constantly monitored by our platform. When the pre-set traffic thresholds are surpassed, excess end-users are automatically sent into the online queue until traffic dips below the capacity limits. If thresholds are not exceeded, end-users do not see the queue page and proceed directly to their purchase. SafetyNet functionality mitigates the unpredictable nature of traffic peaks.
  • Prevent advanced bots and fraud activity: Our advanced fraud protection stops scripted bots and organized a fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the number of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.
  • Handle the hype using pre-queues: A pre-queue can be established before the launch of a high-interest release or flash sale. The pre-queue prevents websites or apps from failing due to pre-sale overload, a common e-commerce scenario. Customers accessing the sale page prior to the launch time will be allotted a randomized queue number once the sale begins, also ensuring fairness among those who arrive before the start of the sale.
  • Get premium reporting: Access to customizable graphs and exportable data for the entire lifetime of your account.
  • Administrate multiple users: Management of new and existing user accounts including unique logins for your employees, each with different accessibility rights through the assigned role on their account.
  • Get notifications & logs: Email notifications of designated user groups of event or account changes made on the Queue-it platform or queue runtime system. The log feature creates a backlog of all changes.
  • Load testing: Load testing allowing you to move a queue or the entire account into a sandbox environment where the normal scripting protection filters are removed so load scripts can run uninterrupted.


Safe & Seamless Integration:

  • Preserve all your Magento functionality without needing to re-integrate at the site level
  • Implement at the exact page level where you expect a bottleneck. A tailored page-level implementation means that even when the traffic threshold is reached for a high-traffic campaign, end-users elsewhere on the website don’t see the queue
  • Implement quickly and easily—Queue-it’s record implementation is 11 minutes.
  • Gain peace of mind with Queue-it’s SafetyNet feature, an insurance policy to protect your website 24/7 during unpredicted traffic surges

Queue-it’s platform for Magento enables you to manage website and app traffic peaks by offloading end-users to a virtual waiting room. Queue-it works on all platforms and devices, including native apps (iOS and Android) and supports most major programming languages. No sensitive or personal data is shared with Queue-it as it is not a reverse DNS proxy. Queue-it is an Advanced Technology Partner of the Amazon Partner Network and is working with several Fortune 500 companies.


End-User Experience

  • The system places users in an orderly line. 
  • Provide end-users with dynamic information such as a place in line, number of users ahead, and an estimated wait time
  • Share live updates on product availability or upsell related products
  • Enable promotional content like advertisements, videos, and games
  • Display the queue page in the languages and time zones you prefer
  • Provide your customers with queue progress information and customized experience in line with your brand


Admin Experience

  • The waiting room is operated in a web-based admin platform, which enables:
  • Real-time monitoring of key metrics including traffic inflow, outflow, wait time and user redirects
  • Access to all historical data for analytics and reporting
  • Configuration of all queue settings


Stay Online With Queue-it’s Virtual Waiting Room

A virtual waiting room is a critical element in your support infrastructure to keep your website or app online, your customers happy and your bottom line healthy. It puts you in control of the end-user traffic inflow. With Queue-it’s versatile solution, you will be well-prepared for the traffic peaks waiting just around the corner. You can implement features depending on the scope and business goals of your e-commerce operations to ensure successful campaigns.

Try the virtual waiting room and see how it can help your e-commerce business manage website traffic peaks.

Release Notes

Back to top


  • Compatible with Open Source (CE) : 2.0 2.1 2.2 2.3
  • Compatible with Commerce using on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    -Updating ReadMe
    -Enterprise Support


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Supporting Queueing by Ajax


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Initial release


Back to top
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

Back to top


Back to top