Queue-it Virtual Waiting Room

Compatible With: Community 2.0, 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
27 November, 2018
Extensions, Site Optimization, Performance
License Type:
GNU Lesser General Public License 3.0 (LGPL-3.0)


Queue-it’s virtual waiting room enables you to gain control of website and app overload during extreme traffic peaks. Avoid downtime to protect your brand reputation, prevent loss of sales, and provide a first-class user experience.

Other Extensions by Queue-it


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Queue-it is a virtual waiting room platform for managing online traffic peaks. The platform enables merchants to control online traffic during campaigns, flash sales, product launches and limited collection releases. Its online queue system redirects excess end-users to a virtual waiting room environment and passes the end-users back to the website or app in a first-come, first-served order. Through a web-based admin interface, IT professionals can control the queue configuration and monitor real-time analytics of peak traffic. The platform is delivered as a software-as-a-service (SaaS) and built on cloud infrastructure with fault tolerant architecture.

Our waiting room:

  • Prevents website overload
  • Protects against sales losses
  • Provides a fair user experience


Account & Pricing:

An account with Queue-it is needed to enable the waiting room. A free trial account is available here. Subscription and pricing is based on traffic volumes and frequency of system use. 


Safe & Seamless Integration:

Queue-it’s virtual waiting room for Magento enables you to control website and app traffic surges during extreme traffic peaks by offloading end users to an online queue:

  • Use the virtual waiting room as an insurance policy to protect your website 24/7 during unexpected traffic surges or implement the queue at the exact page-level where you expect a bottleneck, typically the payment system
  • Preserve all your Magento functionality without having to integrate at the site level again
  • Provide your customers with queue progress information and a customized experience in line with your brand

Queue-it works on all platforms and devices, including native apps (iOS and Android) and supports most major programming languages. No personal data is shared with Queue-it as it is not a reverse DNS proxy. Queue-it is an Advanced Technology Partner of the Amazon Partner Network and is working with several Fortune 500 companies.


End-User Experience

The system places users in an orderly line. On the customizable queue page, you can:

  • Provide real-time updates
  • Display dynamic information, :The waiting room is operated in a web-based admin platform, which enables:
  • Real-time monitoring of queue data
  • Access to all historical data for analytics and reporting
  • Configuration of all queue settings
  • Platform user management
  • Dashboard with live overview of key data point, including traffic inflow, outflow, wait time and user redirects



Gain peace of mind with 24/7 SafetyNet protection

With this configuration, your website and app traffic levels are constantly monitored by our platform. When the pre-set traffic thresholds are surpassed, excess end-users are automatically sent into the online queue until traffic dips below the capacity limits. If thresholds are not exceeded, end-users do not see the queue page, and proceed directly to their purchase. SafetyNet functionality mitigates the unpredictable nature of traffic peaks.

Prevent advanced bots and fraud activity

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.

Handle the hype using pre-queues

A pre-queue can be established before the launch of a high-interest release or flash sale. The pre-queue prevents websites or apps from failing due to pre-sale overload, a common ecommerce scenario. 

Customers accessing the sale page prior to the launch time will be allotted a randomized queue number once the sale begins, also ensuring fairness among those who arrive before the start of the sale.

Get premium reporting

Access to customizable graphs and exportable data for the entire lifetime of your account.

Administrate multiple users

Management of new and existing user accounts including unique logins for your employees, each with different accessibility rights through the assigned role on their account.

Get notifications & logs

Email notifications of designated user groups of event or account changes made on the Queue-it platform or queue runtime system. The log feature creates a backlog of all changes.

Load testing

Load testing allowing you to move a queue or the entire account into a sandbox environment where the normal scripting protection filters are removed so load scripts can run un-interrupted.


Stay Online With Queue-it’s Virtual Waiting Room

A virtual waiting room is a critical element in your support infrastructure to keep your website or app online, your customers happy and your bottom line healthy. It puts you in control of the end-user traffic inflow. With Queue-it’s versatile solution, you will be well-prepared for the traffic peaks waiting just around the corner. You can implement features depending on the scope and business goals of your ecommerce operations to ensure successful campaigns.

Try the virtual waiting room and see how it can help your ecommerce business manage website traffic peaks.

Release Notes

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  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Supporting Queueing by Ajax


  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Initial release


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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