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LiveAgent Live Chat & Helpdesk integration

This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
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Overview

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LiveAgent is a powerful "all-in-one" customer support software. Depending on the type of license you have, you are able to email or chat with your clients. You can make a call with them or answer their Tweets or Facebook messages directly from the admin panel. Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent, you are just a click away. LiveAgent is a powerful "all-in-one" customer support software used by small and medium-sized businesses. Installation is fast and easy and no coding skills are required. LiveAgent is one of the best help desk software based on 450+ reviews on 3 independent software marketplaces & review platforms. (Capterra, GetApp, Trustpilot)

The LiveAgent Live Chat & Helpdesk plugin will help you to easily connect your existing LiveAgent account with your Magento site. It will allow you to create an account if you don't have one too. When connected you will be able to choose from existing chat buttons and with just one click to add the chat button to your Magento site. No coding, no hacking. Besides the default button, you can also choose from a few options to e.g. pre-fill customer details to chat. With a chat button on your site, you will be able to get in touch with your customers to improve your business.

 

Account & Pricing

To be able to use the free plugin you will need an existing account of LiveAgent. If you do not have one you can create a LiveAgent account here easily. It starts with a 14-day trial account then you can start with a license from $15/agent/month. Take a look at our pricing page for more details.

 

Features

  • ticketing (emailing within a thread, tagging, rules, ticket types and more)
  • live chat to get in touch with your customer on-line
  • call feature to make a phone call directly from the application or from a phone (free) app with
  • offline knowledge-base to give your customers answers for FAQs or to provide them with tutorials or setup articles
  • divide your tickets into departments with different privileges for agents

Technical Specifications

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Seller profile

Quality Unit

Seller contact

E-mail

Integrator

LiveAgent

Current Version

1.0.4

Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Type

Stable Build

Updated

14 March, 2022

Categories

Extensions, Customer Support, Live Chat

Documentation

User Guides

License Type

GNU General Public License 3.0 (GPL-3.0)

Policy

Privacy Policy

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.0.4:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    compatibility update

1.0.3:

  • Compatible with Open Source (CE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    - removed old tags from XML files

1.0.1:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - signup process errors designed to show
    - changed license to 'Free account'

1.0.0:

  • Compatible with Open Source (CE) : 2.3
  • Stability: Stable Build
  • Description:

    - first release of integration plugin for Magento 2 with LiveAgent

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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