Attention: To promote the best practice of installing extensions via Composer, direct package download from the My Purchases page has been disabled. Please follow the "How to Install" instructions to install or download the extensions. Click Read More for detailed instructions on installing Adobe Commerce extensions.
This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
PRODUCT:
0
TOTAL:
Overview
Back to topLiveAgent is a powerful "all-in-one" customer support software. Depending on the type of license you have, you are able to email or chat with your clients. You can make a call with them or answer their Tweets or Facebook messages directly from the admin panel. Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent, you are just a click away. LiveAgent is a powerful "all-in-one" customer support software used by small and medium-sized businesses. Installation is fast and easy and no coding skills are required. LiveAgent is one of the best help desk software based on 450+ reviews on 3 independent software marketplaces & review platforms. (Capterra, GetApp, Trustpilot)
The LiveAgent Live Chat & Helpdesk plugin will help you to easily connect your existing LiveAgent account with your Magento site. It will allow you to create an account if you don't have one too. When connected you will be able to choose from existing chat buttons and with just one click to add the chat button to your Magento site. No coding, no hacking. Besides the default button, you can also choose from a few options to e.g. pre-fill customer details to chat. With a chat button on your site, you will be able to get in touch with your customers to improve your business.
Account & Pricing
To be able to use the free plugin you will need an existing account of LiveAgent. If you do not have one you can create a LiveAgent account here easily. It starts with a 14-day trial account then you can start with a license from $15/agent/month. Take a look at our pricing page for more details.
Features
- ticketing (emailing within a thread, tagging, rules, ticket types and more)
- live chat to get in touch with your customer on-line
- call feature to make a phone call directly from the application or from a phone (free) app with
- offline knowledge-base to give your customers answers for FAQs or to provide them with tutorials or setup articles
- divide your tickets into departments with different privileges for agents
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.4
Adobe Commerce platform compatibility
Open Source (CE): 2.3 (current), 2.4 (current)
Type
Stable Build
Updated
14 March, 2022
Categories
Extensions, Customer Support, Live Chat
Documentation
License Type
GNU General Public License 3.0 (GPL-3.0)
Policy
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.4:
- Compatible with Open Source (CE) : 2.3
- Stability: Stable Build
-
Description:
compatibility update
1.0.3:
- Compatible with Open Source (CE) : 2.3 2.4
- Stability: Stable Build
-
Description:
- removed old tags from XML files
1.0.1:
- Compatible with Open Source (CE) : 2.3
- Stability: Stable Build
-
Description:
- signup process errors designed to show
- changed license to 'Free account'
1.0.0:
- Compatible with Open Source (CE) : 2.3
- Stability: Stable Build
-
Description:
- first release of integration plugin for Magento 2 with LiveAgent
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor