LiveAgent Live Chat & Helpdesk



Magento Platform
Open Source (CE)
1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3

Tech Specifications

Current Version:
Stable Build
15 January, 2019
Extensions, Customer Support
License Type:
GNU General Public License 3.0 (GPL-3.0)


LiveAgent + Magento plugin is a complete Live Chat and Helpdesk solution for any Magento powered website.


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Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent, you are just a click away. LiveAgent is a powerful "all-in-one" customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required. LiveAgent is one of the best help desk software based on 450+ reviews on 3 independent software marketplaces & review platforms (Capterra, GetApp, Trustpilot)

The LiveAgent Live chat & Helpdesk plugin will help you to easily connect your existing LiveAgent account with your Magento site. It will allow you to create an account if you don't have one too. When connected you will be able to choose from existing chat buttons and with just one click to add the chat button to your Magento site. No coding, no hacking. Besides the default button you can also choose from few option to e.g. pre-fill customer details to chat. With a chat button on your site you will be able to get in touch with your customers to improve your business.


Account & Pricing

You'll need a LiveAgent account to get access to all features. Additional Fees Apply. For more information, see our pricing page.


Plugin Features

  • easily connect Magento with LiveAgent
  • choose a chat button you want to add to you site
  • select which customer details you want to prefill
  • modify the button code manually if you are an advanced user


LiveAgent Features

LiveAgent offers 179+ features and fuctions and more are added on regular basis. The main features are listed below:

  • Live Chat - Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.
  • Help Desk Software - Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers.
  • Customer Portal - In case your support is not online, your customers can leave you an offline message, which will be later asnwered by email.
  • Facebook - Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests.
  • Twitter - Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.
  • Knowledge Base & Forum - Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy acccess to your knowledge base articles.
  • You can keep full history of conversations with your customers and you have full overview of interactions on one page.


Comparing help desk software?

LiveAgent alternatives, find out why LiveAgent is the most reviewed and #1 rated help desk software on G2Crowd and Capterra.

Release Notes

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  • Compatible with Open Source (CE) : 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    - PHP 7.2 compatibility fix
    - minor text changes


  • Compatible with Open Source (CE) : 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    - default button creation fix


  • Compatible with Open Source (CE) : 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    - signup API change


  • Compatible with Open Source (CE) : 1.5 1.6 1.6.1 1.7 1.8 1.8.1 1.9 1.9.1 1.9.2 1.9.3
  • Stability: Stable Build
  • Description:

    Just being migrated from Magento Connect.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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