Product Return RMA With SMS



Magento Platform
Open Source (CE)
2.0, 2.1, 2.2, 2.3

Tech Specifications

Current Version:
Stable Build
31 July, 2019
Extensions, Shipping & Fulfillment
License Type:


Manage returns and refunds for orders in your store with SMS notifications for important events.

Other Extensions by PurpleTree Software LLP



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This extension makes it easy for Magento 2 CE store owners to add "returns" and "refunds" functionality to their stores. Customers and Admins can view return related data in the dashboard and the admin section respectively.

Return duration functionality is also implemented which allows shop owners to enforce the return policy in a better manner. This extension also generates SMS notifications for important events during the return process. SMS can be integrated using HTTP based API available with most SMS providers.



User Features

  • As a user, you can initiate a return from the following pages:
    • Magento's default "orders and returns" form. This can be used without user login.
    • From the user's dashboard. Return action is available for orders which are eligible to be returned.
  • Users can return a product only within a configurable number of days after order completion. This is used by shop owners to enforce a number of days for "return window".
  • Users receive email and SMS notification for return confirmation.


Admin Features

  • Admin can configure returnable period for the store, in a number of days.
  • Admin can update master data such as
    • Return Status
    • Resolution
    • Package Condition
    • Return Reason
  • Admin can manage "Terms and Conditions" for return.
  • Admin can handle the complete lifecycle of the return process from the backend.


Partial vs Full Return

The system manages different status for a partial and full return. This is useful for Admin and User to know if complete order should be considered returned or not.


SMS Integration

We have provided SMS integration capability for the SMS generation refund request. This increases the utility of the return extension since users are informed in a better manner. Service from any SMS vendor having HTTP API can be used to configure SMS.



Frontend Demo URL: Click here
User Id: roni_cost@example.com
Password: roni_cost3@example.com

Admin Demo URL: Click here
User Id: demo_admin
Password: has76de_jkh


User Guide

Please refer the User Guide for better understanding of features.



Contact us at support@purpletreesoftware.com if you have any queries or need help.

Release Notes

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  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Supports Magento 2.3.x.


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Added few more email notifications.


  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Initial version.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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