Overview
Back to topGood customer experience requires very good customer support. In Magento, you usually do that using the contact information displayed on the website, where the user gets contact details. Even contact forms are used as customer service contact Points. However, those methods are not as efficient as the user is not able to raise and track issues. This can be done by a simple and efficient Helpdesk Solution. That is exactly what this extension provides.
This extension is also useful for setting a basic helpdesk or support desk for your Magento 2 store. Customer can raise tickets mentioning orders, and admin can reply to them and manage/administer all tickets. Admin can also manage master data like ticket status, departments. Notifications are sent to Admin and users as required.
Features:
- Admin can add/edit/delete departments: As an admin, you can easily manage departments for your store. Customer request reaches in the right context, saving time for custmer as well as for Admin.
- Admin can add/edit/delete ticket status like "In progress", "Completed", "On Hold" etc: Every business is different, so there is often need of defining new custom status for the store. You can easily do that here.
- User can see ticket history in Dashboard: This is one of the biggest advantages of using a helpdesk system. User and Admin both are clearly able to see history and status of issues.
- User can create tickets from Dashboard: After login, the user can manage tickets from own Dashboard. Tickets can be raised and replied to by the customers.
- User can associate orders with tickets: To further clarify the context, user can add existing order details in the ticket.
- Notifications for ticket updates: The system generates a notification for every update on the ticket.
- User Guide: For detailed description, kindly refer to the user guide supplied with the extension.
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.3.3
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current), 2.3 (obsolete)
Adobe Commerce (on-prem): 2.4 (current), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
28 December, 2023
Categories
Extensions, Customer Support
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.3.3:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
updated the plugin to be compatible with latest magento and php 8.2
1.3.2:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Tested the compatibility with php 8.1 and 8.2 on latest magento versions(magneto 2.4.6, 2.4.6 p1).
1.3.1:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Making the expedition compatible to the magento 2.4.4 and 2.4.5
1.2.2:
- Compatible with Adobe Commerce (cloud) : 2.3 2.4
- Compatible with Adobe Commerce (on-prem) : 2.3 2.4
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
compatible with the latest Magento version.
1.2.1:
- Compatible with Magento Open Source : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Magento v2.4 is supported.
1.2.0:
- Compatible with Magento Open Source : 2.2 2.3
- Stability: Stable Build
-
Description:
Supports Magento 2.3.x.
1.1.0:
- Compatible with Magento Open Source : 2.0 2.1 2.2
- Stability: Stable Build
-
Description:
Support for Magento v 2.2.x.
1.0.0:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
First version.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor