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TOTAL:
$49.00

Overview

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Good customer experience requires very good customer support. In Magento, you usually do that using the contact information displayed on the website, where the user gets contact details. Even contact forms are used as customer service contact Points. However, those methods are not as efficient as the user is not able to raise and track issues. This can be done by a simple and efficient Helpdesk Solution. That is exactly what this extension provides.

This extension is also useful for setting a basic helpdesk or support desk for your Magento 2 store. Customer can raise tickets mentioning orders, and admin can reply to them and manage/administer all tickets. Admin can also manage master data like ticket status, departments. Notifications are sent to Admin and users as required.

 

Features:

  • Admin can add/edit/delete departments: As an admin, you can easily manage departments for your store. Customer request reaches in the right context, saving time for custmer as well as for Admin.
  • Admin can add/edit/delete ticket status like "In progress", "Completed", "On Hold" etc: Every business is different, so there is often need of defining new custom status for the store. You can easily do that here.
  • User can see ticket history in Dashboard: This is one of the biggest advantages of using a helpdesk system. User and Admin both are clearly able to see history and status of issues.
  • User can create tickets from Dashboard: After login, the user can manage tickets from own Dashboard. Tickets can be raised and replied to by the customers.
  • User can associate orders with tickets: To further clarify the context, user can add existing order details in the ticket.
  • Notifications for ticket updates: The system generates a notification for every update on the ticket.
  • User Guide: For detailed description, kindly refer to the user guide supplied with the extension.

Technical Specifications

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Seller profile

PurpleTree Software LLP

Seller contact

E-mail

Integrator

Current Version

1.2.1

Magento platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete)

Type

Stable Build

Updated

18 September, 2020

Categories

Extensions, Customer Support

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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1.2.1:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Magento v2.4 is supported.

1.2.0:

  • Compatible with Open Source (CE) : 2.2 2.3
  • Stability: Stable Build
  • Description:

    Supports Magento 2.3.x.

1.1.0:

  • Compatible with Open Source (CE) : 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Support for Magento v 2.2.x.

1.0.0:

  • Compatible with Open Source (CE) : 2.0 2.1
  • Stability: Stable Build
  • Description:

    First version.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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