Pozzito Live Chat & Helpdesk

Pozzito Live Chat & Helpdesk

by Pozzito
Compatible With: Community 2.0, 2.1, 2.2

Tech Specifications

Current Version:
Stable Build
19 September, 2017
Extensions, Customer Support
License Type:
GNU General Public License 3.0 (GPL-3.0)


Engage with your customers, solve their cases quickly and efficiently with Pozzito - Live Chat & Helpdesk! 


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Did you know that 90% of customers consider live chat helpful and 63% were more likely to return to a website that offers live chat, according to ATG Global Consumer Trend study. Customer engagement is no longer a series of one-off experiences – it is an ongoing dialogue. This is why customers interaction in real time is so important for your business. Talk to interested visitors and convert them into customers with Pozzito exceptional support service.

Users don’t care about the communication channel you’re using. They care about getting their problem solved. Pozzito – Live Chat & Helpdesk allows you to add live chat extension to your Magento Commerce Platform quickly and easily so you could help your customer in real time. Increase your conversion rates and provide brighter interactions directly with your visitors when they’re ready to do so. Pozzito Live Chat plugin widget is fully customized – there’s no need for maintenance from our side.

Don’t make your customers wait! Try Pozzito - Live Chat & Helpdesk extension and service 100% for free! In order to make this extension to work, you need to create an account on the Pozzito website. 


  • Smart contact distribution – assign every contact to their ideal agent, based on user profile, access channel or problem type.
  • Automatic identification – each contact is registered by a system, allowing for automatic user recognition and the linking of various contacts.
  • Customer service efficiency – one chat agent may assist several customers at the same time decreasing waiting times.
  • Chats transfer – your agent doesn’t know the answer to user question? No worry. You can easily transfer chats between representatives who know how.
  • Customizable layout – you may customize the appearance of your live chat window with position & colors.
  • Advanced chat features – you may customize your widget with activation rules: show only on some page, show pre-form chat, show global widget message…
  • Compatibility with all browsers and OS – Pozzito Live Chat is compatible with all major browsers.
  • Reply to visitor-initiated chats – because the best time to help your customer in real time.


Pozzito Live Chat cloud-based solution is a system that boots up in less than a minute. It is fully adaptable to the size and needs of your business and requires no additional expenses. 

Questions or suggestions? Click here to have a live chat with us. We’d love to help you out. Our dedicated live chat support team is always standing by to help you along the way.
Download Pozzito - Live Chat & Helpdesk extension now and start your journey!




Release Notes

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  • Compatible with CE: 2.0 2.1 2.2
  • Stability: Stable Build
  • Description:

    Compatible with CE: 2.0 2.1 and 2.1.5
    Stability: Stable Build
    Minor improvements


  • Compatible with CE: 2.0 2.1
  • Stability: Stable Build
  • Description:

    Ready for Marketing Review.
    We upload and finished:
    - presentation with clear descriptions,
    - an overview of the features and benefits
    - images and screenshots
    - product name that indicates the purpose of the extension.
    Thank you,
    Team Pozzito.


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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Q & A

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