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Overview

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The Returns and Exchanges (RMA) Extension from Plumrocket is a must-have tool that allows store owners to make their returns management process easy like never before. With this RMA plugin, your customer will be able to track their RMA request from submission all the way to the case being resolved. By offering an easy and streamlined return process - a happy customer becomes a repeat customer generating higher revenue and positive reviews.

 

Key Features

Create Returns & Exchanges

Admins registered customers or guests can open the RMA requests for the returns, refunds, exchanges, repairs, store credit, etc. A straightforward user interface allows your customers to conveniently initiate and track their RMA request progress.

 

Flexible Returns Management

Allow partial returns to customers who purchased more than one item. Easy to use RMA interface allows the store admin to manage all return requests from one page.

 

Email Notifications & Quick Response Templates

The automatic email notifications will be generated when the RMA requests are created, updated, or new messages received. Admin can use the pre-set quick response templates for fast and effective communication with the client.

 

Return Reasons, Resolutions & Package Conditions

Admin can configure flexible Magento rules for return reasons, resolutions, and item conditions. Specify rules for different return periods and whether specific products are returnable or not.

 

Automated RMA Process

The configuration of the RMA extension can be set to automatically authorize all RMA requests and send an email confirmation to a customer. Optionally, you can configure it to auto-close the requests and move them into the archive, or assign the designated RMA manager to a new RMA request by default.

 

Return Labels & Shipment Tracking

Shipping labels, packing slips, and tracking codes for various suppliers (UPS, USPS, FedEx, DHL, etc) can be uploaded so the customer can conveniently print them out from his Account page. The return shipment tracking codes can be added both from the admin interface or the customer account.

 

Display Return Policy On Any Page Needed 

The admin can display a Return Policy on any page of the purchase process i.e. Product Pages, Shopping Cart, Checkout Page, etc.  

 

Plumrocket Support

All Plumrocket Extensions for Magento include free technical support within the first 3 months of product ownership for Magento Open Source Edition (CE) and 6 months of product ownership for Magento Commerce Edition (EE).  

 

Live Demo

Front-End Demo   |   Back-End Demo

Technical Specifications

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Seller profile

Plumrocket Inc

Seller contact

E-mail

Integrator

Current Version

2.2.1

Magento platform compatibility

Open Source (CE): 2.1, 2.2, 2.3, 2.4

Commerce on prem (EE): 2.1, 2.2, 2.3, 2.4

Commerce on Cloud (ECE): 2.2, 2.3, 2.4

Type

Stable Build

Updated

27 October, 2020

Categories

Extensions, Shipping & Fulfillment

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Magento that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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2.2.1:

  • Compatible with Open Source (CE) : 2.2 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
  • Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
  • Stability: Stable Build
  • Description:

    Returns and Exchanges (RMA) Extensions v2.2.1 for Magento 2 - Stable version
    Change log:
    * Resolved PHP error that occurred while saving the edited return from the backend

2.1.0:

  • Compatible with Open Source (CE) : 2.1 2.2 2.3
  • Compatible with Commerce on prem (EE) : 2.1 2.2 2.3
  • Stability: Stable Build
  • Description:

    Returns and Exchanges (RMA) Extensions v2.1.0 for Magento 2 - Stable version
    Change log:
    - Improved translation of extension
    - Updated translation file of RMA extension. Added returns status.
    - Minor improvements
    - Added compatibility with Magento v2.3.1
    - Added filter by store for the grids in admin panel
    - Pending Returns and Archive Returns grids are based on UI components now
    - Added the ability to set empty"Display Return Information On" multi-select in extension configuration
    - Fixed class name in the code
    - Fixed WYSIWYG editor for Magento 2.3
    * Fixed error that was occuring on My Orders and My RMA pages when one of the ordered products was removed from Magento
    * Fixed issue of showing "Return Instructions" section for cancel return request on RMA page
    * Minor fixes and improvements
    * Fixed issue with "My Orders" in account page. If the customer's order included a product that was deleted from Magento, the issue occurred when the user was checking the order page.
    * Fixed problem with RMA request removal after manager of this request is deleted from Magento
    * Fixed issue with html tags in email comment
    * Fixed issue with html tags in email template
    * Displayed "Return" button only for order with status "Complete"

2.0.2:

  • Compatible with Open Source (CE) : 2.1 2.2
  • Compatible with Commerce on prem (EE) : 2.1 2.2
  • Stability: Stable Build
  • Description:

    Returns and Exchanges (RMA) Extensions v2.0.2 for Magento 2 - Stable
    Change log:
    - Added support of Magento 2.2 (CE and EE versions)
    - Improved the RMA return process if the ordered product was deleted from the system
    * Minor improvements and bugfixes

2.0.0:

  • Compatible with Open Source (CE) : 2.1
  • Compatible with Commerce on prem (EE) : 2.1
  • Stability: Stable Build
  • Description:

    Returns and Exchanges (RMA) Extensions v2.0.0 for Magento 2 - Stable

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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