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Overview
Back to topWith internet fraud being more widespread than ever, every online business runs the risks of being targeted by malicious customers, often resulting in profit loss caused by credit card chargebacks and refund claims from customers pretending to have never received their order.
Because payment service providers generally rule in favor of the customer when receiving a claim, nine out of ten times it's the e-commerce merchant getting stuck with the bill. Stop relying on third party services to prevent fraud and take matters into your own hands with our Fraud Prevention extension for Magento 2!
Features
Independent Fraud Prevention Solution
The Fraud Prevention plugin offers a simple and efficient solution to minimize fraud independently and directly in the Magento 2 Admin Panel. Unlike other comparable solutions, our extension does not involve any additional service costs or periodical subscription fees.
When coming across a sales order that hasn't been paid or needs to be refunded due to questionable reasons, you can simply mark it as suspicious in the back-end to create a fraud suspicion record. This record includes various customer attributes that serve as a reference to automatically detect and block future fraudulent orders.
Create Custom Blacklisting Rules
Our extension lets you create custom blacklisting rules based on any customer attribute combination, such as name, address, ZIP code, email address or domain, and IP address.
Each time a new order is placed, the rule attributes are compared with your fraud suspicion database. If a match is found, the fraudulent order is automatically blacklisted and blocked for shipping, preventing that your merchandise falls into the hands of malicious customers. Because the blacklisting rules can be enabled per customer group, you can assure that your trusted customers aren't mistakenly affected by them.
Detect Fraud Automatically
A blacklisting rule will only be triggered if the permitted amount of 'strikes' or matching fraud suspicion records has been exceeded. In this way you can prevent orders from being blacklisted after only one fraud suspicion, giving your customers the benefit of the doubt. After all, most of them have only good intentions! In case a fraud suspicion proves to be unfounded, blacklisted orders can be whitelisted again with only one click of a button, after which they can be processed normally again.
Blacklist Customer Accounts & Block Guests
Fraud Prevention for Magento 2 also makes it possible to automatically or manually blacklist customer accounts, after which the blacklisted customer is directly logged out and blocked from logging back in. Customers can be automatically blacklisted when trying to place or update a fraudulent order, or when adding a blacklisted address in their account or during checkout, which can even be used to block guest visitors. If a blacklisting rule is triggered during checkout, the shopping cart will be emptied and billing details deleted, making sure that both customers and guests are discouraged from placing a fraudulent order again.
Block Fraudulent Orders
Another extension feature that helps you to protect your business from unwanted credit card chargebacks is to block payment processing during checkout by hiding the payment information section if a blacklisted address is used. On top of that, you can prevent fraudulent orders by automatically adding a fraud suspicion strike to the customer's billing and/or shipping address when a payment transaction fails, which will blacklist the order if the permitted amount of strikes is exceeded.
Extension Features
- Simple and efficient fraud prevention solution for Magento 2
- Prevent fraud independently using custom blacklisting rules
- Easily manage and keep track of suspicious and blacklisted orders in the Admin Panel
- Prevent fraudulent orders from being placed, paid and shipped to the customer
- Create blacklisting rules based on any customer attribute combination
- Blacklist the customer's billing and/or shipping address
- Blacklist customer accounts and block guests during checkout
- Block fraudulent orders before payment processing
- Blacklist suspicious orders based on failed payment transactions
- Configure the amount of matching fraud suspicions required to blacklist orders
- Create blacklisting rules per customer group and store view
- Manage the fraud status per customer in the account information details
- No additional service fees or periodical subscription costs
- Prevent credit card chargebacks and save yourself a lot of money and trouble!
Live Demo
Visit our Fraud Prevention live demo to check out all of the extension's features and functionalities.
Documentation
You can find the most recent version of the Fraud Prevention extension user manual and installation guide in our Knowledge Base.
Questions?
Please don't hesitate to contact us directly with any questions about this extension. We'll be happy to help!
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
100.4.2
Adobe Commerce platform compatibility
Open Source (CE): 2.4 (current), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Commerce on prem (EE): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Commerce on Cloud (ECE): 2.4 (current), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
05 July, 2022
Categories
Extensions, Payments & Security, Fraud
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top100.4.2:
- Compatible with Open Source (CE) : 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Added feature which allows disabling specific payment methods when a (suspected) fraudulent address is used during checkout
Fixed admin area ACL rules issue: Added support for fine grained access control.
Fixed issue which caused customer grid CSV export to break
100.3.4:
- Compatible with Open Source (CE) : 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
• Blacklisting rules now only use Region field as opposed to both Region and Region ID.
•Fraud Suspicion Records now only use one Region field and value of Region ID field is automatically copied to this field.
• Fixed problem which in some cases caused false positives when manually created Fraud Suspicion Records have only 1 or 2 fields filled in.
• Fixed issue causing billing address Fraud Suspicion weight to be 0 (instant block) when created based on quote address. Issue occurred during checkout and payment transaction failed event.
• Other minor bugfixes / tweaks.
100.3.3:
- Compatible with Open Source (CE) : 2.1 2.2 2.3 2.4
- Compatible with Commerce on prem (EE) : 2.2 2.3 2.4
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
• Validated compatibility with Magento 2.4 + PHP 7.4
• Added e-mail address validation to admin area fraud record management
• Fixed issue causing customer account screen in admin area to hang for couple of seconds while loading. (Related to Magento core attribute sort order bug)
• Fixed issue where invalid e-mail address format caused all orders to be blacklisted when using e-mail domain rule
• Fixed font CSS conflict with Magento EE / ECE PageBuilder module
100.3.1:
- Compatible with Open Source (CE) : 2.1 2.2 2.3
- Compatible with Commerce on prem (EE) : 2.2 2.3
- Compatible with Commerce on Cloud (ECE) : 2.2 2.3
- Stability: Stable Build
-
Description:
Changelog v100.3.1
Fixed "InvalidArgumentException" on Blacklisting Rules and Fraud Record pages in the admin area. Error occurred on Magento 2.3.4 and when Temando_Shipping module is disabled.
Changelog v100.3.0
Added new feature which automatically adds fraud suspicion records based on order status. This can for example be used to add fraud strikes based on new orders with custom 'payment failed' statuses.
Changelog v100.2.4
Fixed Magento 2.3.x admin order grid filtering bug
Changelog v100.2.3
Fixed postcode normalized field error during checkout
Added better logging functionality and error catching to prevent checkout from breaking
Changelog v100.2.2
Added missing license configuration to extension
Changelog v100.2.1
Updated license manager dependency version in composer.json
Changelog v100.2.0
New field normalization feature which allows advanced parsing and comparing of address fields resulting in a better chance to detect fraudulent orders
Field normalization removes unnecessary characters from each field and converts special characters which prevents fraudsters from adding new orders with a slightly different address, for example with a space or comma added to a street line
Added feature to only compare last xx digits of phone and fax, which helps matching fraudulent phone numbers with and without country / region prefix
Added excluded e-mail domains field in system configuration, which allows the admin to exclude specific e-mail domains from being used by blacklisting rules. This prevents generic e-mail domains like for example gmail.com to be blacklisted accidentally
Fixed compatibility with some inifinite scrolling and other AJAX content extensions.
Customer / Guest logout functionality AJAX content fix
Fixed issue where whitelisting order didn't revert to previous order status correctly
Other minor bug fixes and code improvements
100.0.6:
- Compatible with Open Source (CE) : 2.1 2.2
- Stability: Stable Build
-
Description:
First release on Magento Marketplace
100.0.5:
- Compatible with Open Source (CE) : 2.1 2.2
- Stability: Stable Build
-
Description:
First release on Magento Marketplace
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
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