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Order Inquiry Messenger



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Usually, customers (s) are eager to know the status of their orders. Or sometimes they want answers to some specific queries related to their order from the store manager directly. PHPStudios provides an ultimate solution for this. Order Inquiry Messenger (OIM) extension provides a chatbox through which customer and store managers can interact with each other. It also contains an email notification feature to notify both the customers and managers when they receive a new message. This extension works for the community, enterprise, and cloud versions.


  • Provides a chatbox on the sales-order-view page of each order which shows all the messages related to that particular order.
  • The customer and vendor can send text messages, attach files (jpeg, png, pdf, and gif) with a message.
  • They can also download the received files.
  • They can delete their message. 
  • The vendor can see if the customer has seen the message or not and vice versa. 
  • An email notification is sent to a customer and vendor when they receive a new message.

Key Features


On the customer side, the chatbox is available at the sales/order/view page of each order below order information. On the admin (manager) side, the chatbox is available at the sales/order/view page of a particular order under the chat sidebar menu.  

Sending a message:

A message can be easily sent by typing it in the message bar and then clicking the send button.

Attaching a file:

To attach a file with a message, click on the attachment icon shown on the left side of the message bar. A pop-up will appear that will ask you to find a file from your device. The attached files are shown below to the message bar. You can also delete an attached file before sending it. Only pdf, jpeg, png, and gif file formats are supported. The maximum file size can be 2 kilobytes.

Message Seen:

The user (customer/manager) can also see whether his message is seen by the other party or not. The 'seen' tag appears below a message that is seen by receiving party.

Message Delete:

A user (customer/manager) can delete his/her message by simply clicking on the cross icon on the top right corner of the message box. A pop-up will appear that will ask for confirmation.

File Download:

A received file can be downloaded by simply clicking on it.

Email Notification:

When a customer sends a message to the manager or vice versa, the receiver is notified via email.

Technical Specifications

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Seller profile

PHP Studios

Seller contact



Current Version


Adobe Commerce platform compatibility

Open Source (CE): 2.3 (current), 2.4 (current)

Commerce on prem (EE): 2.3 (current), 2.4 (current)


Stable Build


20 August, 2021


Extensions, Customer Support, Live Chat

Quality Report

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Installation & Varnish Tests


Coding Standard


Plagiarism Check


Malware Check


Marketing Review


Manual Testing


All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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  • Compatible with Open Source (CE) : 2.3 2.4
  • Compatible with Commerce on prem (EE) : 2.3 2.4
  • Stability: Stable Build
  • Description:

    Magento 2.3.* and 2.4.*


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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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